Customer relations manager Work, Jobs in Brownhills (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
Strategic Partnerships Manager
VEYL LTD —Stone
- £26,000 - £85,000 a year
- Full-time
- Hospitality
- Business development
- Organisational skills
- Free parking
Quick apply
4d
Department Manager
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Microsoft Excel
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Temporary Works Coordinator
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Up to 50% travel
- Engineering
- Electrical experience
Quick apply
Change and Engagement Manager, Workplace Services
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
11d
Senior Football & Education Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Project management
- Travel
- Mentoring
Briefings, Correspondence and FOI Adviser
High Speed Two (HS2) —Birmingham
- £32,050 - £37,700 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
10d
Social Worker Aspiring Futures
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Work from home
- Employee discount
2d
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Lead Online Manager
Sainsbury's —Sutton Coldfield
- From £36,250 a year
- Management
- Leadership
- Employee discount
7d
Customer Experience Manager
Sainsbury's —Redditch
- £32,700 a year
- Management
- Leadership
- Employee discount
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Regional Manager
WM Trains —Birmingham
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- Employee assistance programme
4d
Registered Manager
Homecaring Angels —Walsall
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Driving
- Sick pay
Quick apply
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Quick apply
Audit Quality - Corporate Reporting Advisory Senior Manager
BDO —Birmingham
- Full-time
- Accounting
- Communication skills
Copy of VMU Co-ordinator
DPD Group UK —Smethwick
- £37,000 a year
- Full-time
- Free parking
Quick apply
2d

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customer relations manager jobs near brownhills

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in brownhills

Customer Relationship Manager

Employee Relations Advisor

Strategic Partnerships Manager

Department Manager

Temporary Works Coordinator

Change and Engagement Manager, Workplace Services

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Service Manager

Senior Football & Education Officer (Wolves Foundation)

Briefings, Correspondence and FOI Adviser

Social Worker Aspiring Futures

Service Centre Manager

Lead Online Manager

Customer Experience Manager

Business Support Manager (Executive Assistant - Manager), Central Business Services

Regional Manager

Registered Manager

Technical Manager

Audit Quality - Corporate Reporting Advisory Senior Manager

Copy of VMU Co-ordinator

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