Head of customer service Work, Jobs in Broxbourne, Hrt (with Salaries)

Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
4d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
13d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
2d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
2d
E-Commerce Manager
Jollyes Pets —Waltham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- IT
- Annual leave
- Work from home
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Warehouse Operative - Mids
Bidfood —Hoddesdon
- £33,671.80 a year
- Employee discount
VacancyTitle: Head Receptionist
Together Dental —Broxbourne
- £14.70 - £15.20 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
6d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
10d
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
4d
Head of Sales
Vanwise Group Limited —Harlow
- £45,000 - £70,000 a year
- Full-time
- CRM software
- Sales
- Driving
- Free parking
Quick apply
1d
Operations & Repair Process Manager
CHS —Hoddesdon
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
11d
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Change
Guy's & St Thomas' Foundation —London
- £73,000 - £78,000 a year
- Hybrid work
- PMP
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Head of Maintenance Operations (M&E)
AJ Group Services —Kensington and Chelsea
- £67,000 - £75,000 a year
- Full-time
- Management
- Maintenance
- HVAC
- Annual leave
Quick apply
Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
5d

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Head of Fleet

KJ PCO RENTALS LTD -
Enfield

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company car
Company pension

Qualifications

Driving Licence
Management
Driving
Organisational skills
Leadership
Communication skills

Full job description

JD - Head of Fleet

Overview

We are looking for an experienced and driven Head of Fleet to lead the day-to-day management of our fleet operation, ensuring our vehicles remain compliant, roadworthy and available for customers.

This is a senior leadership role responsible for fleet maintenance, compliance, supplier management, claims oversight and operational performance. You will lead the Fleet team, work closely with our Claims department to minimise vehicle downtime and support the business in reducing its overall loss ratio.

The successful candidate will be commercially minded, highly organised and passionate about driving operational efficiency, reducing costs and maximising fleet utilisation.

Key Responsibilities

Fleet Operations

Lead the maintenance, repair and logistics of the company fleet.
Oversee all aspects of vehicle compliance, including servicing, MOTs, licensing and inspections.
Ensure fleet utilisation is maximised by reducing vehicle downtime and improving turnaround times.
Take ownership of the Fleet Management System, ensuring all vehicle records, reminders, documentation and statuses are accurate and up to date.
Conduct regular quality inspections to ensure completed repairs meet company standards before vehicles are returned to service.
Identify opportunities to improve operational processes and increase efficiency across the department.

Supplier & Garage Management

Build and maintain strong relationships with garage partners, suppliers and manufacturers.
Ensure all suppliers meet agreed service level agreements (SLAs), repair quality standards and turnaround times.
Negotiate competitive pricing and identify opportunities to reduce maintenance and repair costs without compromising quality.
Monitor supplier performance and implement improvements where required.

Claims & Risk Management

Work closely with the Claims department to ensure vehicles involved in accidents are repaired and returned to service as quickly as possible.
Support the Claims team in reducing the company's overall loss ratio by mitigating costs, improving risk management, and identifying opportunities to reduce future claims.
Make commercial decisions on the settlement of claims, balancing repair costs, vehicle value and business impact to achieve the best commercial outcome.
Assist with insurer, third-party and repair partner negotiations where required.
Assist with repair estimates, engineer reports and insurer requirements where necessary.
Identify trends in accident damage and work with the wider business to reduce fleet risk.

Leadership

Lead, develop and motivate the Fleet team to achieve departmental objectives.
Hold weekly team meetings to review performance, set priorities and drive accountability.
Set clear objectives and monitor individual and team performance.
Ensure departmental KPIs are achieved and continuously improved.
Promote a culture of ownership, teamwork and continuous improvement.

Reporting

Produce weekly and monthly fleet performance reports for senior management.
Report on key metrics including utilisation, VOR, repair turnaround times, supplier performance, compliance and departmental costs.
Provide recommendations to improve operational and financial performance. Commercial Performance
Continuously identify opportunities to reduce operating costs while maintaining high service standards.
Support wider business objectives through improved fleet availability and operational efficiency.
Drive initiatives that improve profitability, customer experience and overall fleet performance.

Skills & Experience

Essential

Minimum 3 years experience in a Fleet Management or senior fleet operations role.
Strong understanding of fleet maintenance, compliance and vehicle repair processes.
Experience managing suppliers and external garage networks.
Proven leadership and people management experience.
Excellent organisational and communication skills.
Strong commercial awareness with the ability to manage budgets and reduce costs.
Full UK Driving Licence.

Desirable

Experience within vehicle rental, automotive or transport industries.
Knowledge of insurance claims and accident management.
Experience using Fleet Management software and reporting tools.

Benefits

Company car
Company pension
Quarterly KPI bonus
Health & wellbeing programme

Job Details

Job Type: Full-time, Permanent

Location: In person

Pay: £40,000.00-£55,000.00 per year

Benefits:

Company car
Company pension
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in broxbourne, hrt

Head of Fleet

Head of Customer Operations

Head Of Customer Experience

Head of Campus Experience

Head of Customer Experience

E-Commerce Manager

Head of Customer Value

Warehouse Operative - Mids

VacancyTitle: Head Receptionist

Head of Accounts Payable

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Head of Sales

Operations & Repair Process Manager

Head of Customer Support

Head of Corporate Due Diligence

Head of Change

Head of Alumni and Supporter Voice

Head of Maintenance Operations (M&E)

Head of Operations (National)

I want to receive the latest job alerts for head of customer service in broxbourne, hrt

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