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Front Office Manager

Brandon Hall Hotel -
Coventry

Quick apply

Job details

Benefits

Employee assistance programme
Employee discount

Qualifications

Guest check-in and check-out
Front of house supervision
Complaint handling
Front desk
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Front Office Manager

Brandon Hall Hotel

Contract:
Salary: competitive

Brandon Hall Hotel & Spa offers a peaceful Warwickshire retreat surrounded by gardens and woodland. Currently welcoming guests as a Bed & Breakfast until April 2026, we provide comfortable rooms, hearty breakfasts, and a warm welcome - just minutes from Coventry, Kenilworth, and Warwick’s top attractions.

Perfect for exploring castles, countryside, and historic towns, Brandon Hall blends heritage charm with modern comfort for a relaxing escape.

We are seeking a welcoming, organised, and experienced Front Office Manager to lead our reception and front-of-house team. You will be responsible for ensuring smooth guest arrivals, efficient operations, and a consistently high standard of customer service.

Key Responsibilities:

Manage day-to-day operations of the front office, including reception, concierge, and guest services
Lead, train, and support the front office team to deliver exceptional guest experiences
Oversee check-in, check-out, and room allocation processes
Ensure all guest queries and complaints are resolved promptly and professionally
Maintain accurate billing, payment processing, and reporting procedures
Monitor team performance, appearance, and adherence to service standards
Coordinate closely with housekeeping and other departments to meet guest needs
Prepare departmental schedules, manage payroll inputs, and control labour costs
Uphold hotel standards, policies, and health & safety compliance

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

Discounted stays across all hotels within the 7H portfolio
EAP
Retail discounts programme