innovation manager Work, Jobs in burghfield, brk (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
5d
VodafoneThree - Programme Manager - CSI & Innovation
Vodafone —Newbury
- Full-time
- Hybrid work
- Agile
- Employee discount
2d
Climate Change and Sustainability Manager
Thames Water Utilites —Reading
- Up to £90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- No degree
- Annual leave
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
11d
Assistant Brand Manager - Consumer Health
Bayer —Reading
- £44,000 - £50,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
4d
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
10d
MEICA Project Manager
Glanua —Silchester
- Full-time
Quick apply
Brand Innovation Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Project management
- Organisational skills
Quick apply
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
Operations Project Manager
Fujitsu —Basingstoke
- Full-time
- Human resources
- Annual leave
- Employee assistance programme
Category Manager
Thames Water Utilites —Reading
- Full-time
- Hybrid work
- Annual leave
Regional Manager (Catering) - Oxfordshire/Berkshire
Eurest —Didcot
- Up to £65,000 a year
- Management
- Contracts
- Leadership
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Sr. Manager, Employee Relations
OpenText —Reading
- Analysis skills
- Bachelor's degree
- Driving
Group Strategic Sourcing Category Manager - Direct Materials
Oxford Instruments plc —High Wycombe
Graduate Operations Manager
Aspens —Woking
- £38,000 a year
- Travel
- Communication skills
- Life insurance
11d
Business Development Manager
Automation Consultants Ltd —Reading
- £40,000 - £55,000 a year
- Sales
- Business development
- AWS
- Flexible schedule

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Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

innovation manager jobs in burghfield, brk

Client Administrator UK (On Call, Full-Time)

Contact Centre Liaison Manager

VodafoneThree - Programme Manager - CSI & Innovation

Climate Change and Sustainability Manager

Technical Delivery Manager

National Operations Manager

Assistant Brand Manager - Consumer Health

Operational Service Manager for Maternity

MEICA Project Manager

Brand Innovation Manager

Project Manager Co-ordinator

Warehouse Process and Compliance Manager

Operations Project Manager

Category Manager

Regional Manager (Catering) - Oxfordshire/Berkshire

ZARA READING VISUAL/COMMERCIAL MANAGER

Sr. Manager, Employee Relations

Group Strategic Sourcing Category Manager - Direct Materials

Graduate Operations Manager

Business Development Manager

I want to receive the latest job alerts for innovation manager in burghfield, brk

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