Technical support occupations Work, Jobs in Burnham On Crouch, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Desktop Support
Axiom Technologies —Chelmsford
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
7d
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
12d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
R2R103855 - 130619 - IT Apprentice
South End City Council —Southend-on-Sea
- £15,434 a year
- Annual leave
HYDRA Technician (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £33,603 a year
- Full-time
- IT
- Training & development
- Communication skills
- Annual leave
Network Engineer Apprentice
QA Apprenticeships —Southend-on-Sea
- £28,000 - £30,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- SharePoint
20h
Systems Support Assistant
Shepherd Neame —Faversham
- Full-time
- Data entry
- Communication skills
- Employee discount
- Life insurance
Quick apply
16h
Technical Support Operative
GreaseTech Drainage Solutions Limited —Whitstable
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- In-person
Quick apply
3d
Apprentice First Line Digital Support Technician
Inntel Ltd —Feering
- £18,540 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Technical Support Analyst
Ground Control —Billericay
- Monday to Friday
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
- Life insurance
Quick apply
10d
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
Digital Friend Volunteer
Age Well East – Colchester —Maldon
Quick apply
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Senior Service Desk Analyst
Peabody —Pitsea
- £38,221 a year
- Mentoring
- Communication skills
1d
Field Service Engineer
Zenzero Solutions —Basildon
- In-person
- Flexible schedule

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technical support occupations jobs near burnham on crouch, ess

Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

technical support occupations jobs in burnham on crouch, ess

Service Desk Analyst

IT Desktop Support

IT Service Analyst (x2)

1st Line Helpdesk Engineer - Basildon

Analyst, Enterprise Service Desk

R2R103855 - 130619 - IT Apprentice

HYDRA Technician (Headquarters, Chelmsford)

Network Engineer Apprentice

Systems Support Assistant

Technical Support Operative

Apprentice First Line Digital Support Technician

Senior Technical Support Analyst

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Digital Friend Volunteer

Senior IT Technician

HR Systems Analyst

Senior Service Desk Analyst

Field Service Engineer

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