Communications officer Work, Jobs in Burnley (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Town Clerk
Aspire Accounting & Tax Aid Ltd —Burnley
- £40,000.00 - £56,945.97 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Organisational skills
Quick apply
10d
Community Mentoring Officer - Targeted Interventions
City in the Community —Manchester
- £29,724 a year
- Full-time
- Microsoft Office
- Experience working with children
- Mentoring
- Free parking
- Annual leave
Quick apply
Client Liaison Officer
Canford Law —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
Learning and Events Officer
Holocaust Centre North —Huddersfield
- From £15,736.50 a year
- Part-time
- Customer service
- Presentation skills
- In-person
Quick apply
10d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
8d
Shared Lives Officer | Full time |Disability Shared Lives Service| Burnley, Lancashire
Lancashire County Council —Burnley
- £40,777 - £46,142 a year
- Full-time
- Leadership
- Communication skills
5d
Heritage Contracts and Project Manager
UK Restoration Services —Burnley
- Full-time
- Project management
- Driving
- Contracts
Quick apply
3d
Compliance Officer Domestic Heating
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
9d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Manchester
- £2,224 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Community Engagement Officer
First Kick Foundation —Preston
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- School
- Annual leave
- Work from home
Quick apply
1d
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- ERP systems
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
2d
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
18h
Tenancy Sustainment Officer
ForHousing —Salford
- £38,896.19 a year
- Hybrid work
- Employee assistance programme
- Employee discount
Referrals & Income Officer
Qualitas Housing —Blackburn
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Bus Station Central Utility Officer
TfGM —Manchester
- £31,762 - £36,093 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Planning/ Scheduling Coordinator
Conexus Recovery —Bolton
- £26,686 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Tenancy Enforcement Officer
Regenda Group —Oldham
- £38,747 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
7d
Alternative Provision Attendance and Welfare Officer
Link AP Academy —Bradford
- £28,000 - £30,000 a year
- Full-time
- Experience working with children
- Organisational skills
- In-person
Quick apply
10d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

communications officer jobs in burnley

Revenue Protection Officer

Town Clerk

Community Mentoring Officer - Targeted Interventions

Client Liaison Officer

Learning and Events Officer

Communications Data Investigator, Single Point of Contact

Resident Liaison Officer

Shared Lives Officer | Full time |Disability Shared Lives Service| Burnley, Lancashire

Heritage Contracts and Project Manager

Compliance Officer Domestic Heating

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Community Engagement Officer

Production Manager

New Homes Officer

Tenancy Sustainment Officer

Referrals & Income Officer

Bus Station Central Utility Officer

Planning/ Scheduling Coordinator

Tenancy Enforcement Officer

Alternative Provision Attendance and Welfare Officer

I want to receive the latest job alerts for communications officer in burnley

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