Support coordinator Work, Jobs in Burton On Trent (with Salaries)

Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Stores Operations Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Research
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
7d
Commercial Support Coordinator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Office Coordinator
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
3h
Events Coordinator
The In-House Agency —Derby
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Computer skills
- Free parking
Quick apply
9h
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Sales Support Coordinator
Keystone Group —Swadlincote
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
10d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Business Services Coordinator
Inspired Gaming Group —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Coordinator
CEVALogistics —Burton-On-Trent
- Up to £33,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
Customer Service Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Administration Assistant
Elevate Properties —Melbourne
- From £550 a week
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
11d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
8h
Transition and Progression Coordinator
Burton and South Derbyshire College —Burton-On-Trent
- £26,740 - £27,774 a year
- Data analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
7d
HR & Admin Coordinator
Gibson Technology Ltd —Repton
- Full-time
- Administrative experience
- Human resources
- Recruiting
Quick apply
7d
Project Coordinator
Avove —Derby
- £33,000 - £45,000 a year
- Full-time
- Construction experience
- Communication skills
- Employee assistance programme
Quick apply
7d

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Technical Support & Customer Success Coordinator

Smartfits Installations Limited
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£29,000 a year
7 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Report generation
Stakeholder liaison
Ticket management
Internal department liaison
Analysis skills
Project implementation
Computer skills
Customer support
Customer interaction
Communication skills
Help desk
Analytics

Full job description

About Smartfits

Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.

Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.

This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.

The Role

Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.

You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.

You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.

Key Responsibilities

Technical Support

Providing first-line technical support to customers via telephone and email.
Investigating and diagnosing customer issues.
Troubleshooting fleet management and telematics systems.
Managing support tickets through to resolution.
Liaising with suppliers where technical assistance is required.
Raising engineer jobs and arranging appointments where necessary.
Monitoring customer accounts and identifying recurring issues.
Producing reports and assisting customers with system queries.
Learning and maintaining knowledge across multiple technology platforms.

Customer Success Support

When required, you’ll also support our Customer Success function by:

Assisting with onboarding new customers.
Setting up customer accounts, user permissions and system configuration.
Configuring customer reports and databases.
Supporting customer training sessions.
Scheduling project meetings and customer calls.
Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.

Project & Administration

Supporting project rollouts from initial setup through to completion.
Keeping customer records accurate and up to date.
Working closely with our Operations, Installations and Engineering teams.
Identifying opportunities to improve customer experience and internal processes.

About You

We’re looking for someone who:

Has excellent problem-solving and analytical skills.
Enjoys learning new technologies and systems.
Has strong computer and IT skills.
Can confidently investigate issues and think logically.
Has excellent attention to detail.
Is organised and able to manage multiple priorities.
Has excellent communication and customer service skills.
Enjoys helping customers and building positive relationships.
Is proactive and takes ownership of their work.
Works well independently and as part of a team.

Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

What Success Looks Like

Within your first six months, we’d expect you to:

Develop a strong understanding of our products and services.
Confidently support customers with technical queries.
Successfully manage support cases from start to finish.
Assist with onboarding new customers and supporting customer projects.
Build strong relationships with customers, suppliers and colleagues.
Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.

What We Offer

£29,000 annual salary.
Monday to Friday working.
Company pension.
On-site parking.
Full product and technical training.
A friendly and supportive team environment.
Ongoing learning and development.
Genuine opportunities for career progression as the business continues to grow.
Employee Assistance Program

Why Join Smartfits?

At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.

If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.

Apply

Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support coordinator jobs in burton on trent

Technical Support & Customer Success Coordinator

Stores Operations Coordinator

Sales Support Coordinator

Commercial Support Coordinator

Office Coordinator

Events Coordinator

Logistics and Event Coordinator

Customer Service Coordinator

Sales Support Coordinator

Ocean Imports Coordinator

Business Services Coordinator

Referrals Coordinator

Warehouse Coordinator

Customer Service Coordinator

Administration Assistant

Inbound Customer Service & Booking Coordinator

Customer Experience Coordinator

Transition and Progression Coordinator

HR & Admin Coordinator

Project Coordinator

I want to receive the latest job alerts for support coordinator in burton on trent

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