Monitor Work, Jobs in Caerphilly, Cay (with Salaries)

Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Bakery Operator
Brace's Bakery Ltd —Newport
- From £12.71 an hour
- 12 hour shift
- Bakery
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Process Operator
Welsh Water —Pontypridd
- £28,065 - £31,887 a year
- Overtime
- Computer literacy
- Annual leave
- Employee assistance programme
6d
Functional Assessor (x4 positions)
Blaenau Gwent County Borough Council —Blaenau Gwent
- £29,540 - £32,597 a year
- Part-time
- Care plans
- Communication skills
- Annual leave
Data & Compliance Administrator
Apprenticeship Group Wales Ltd —Caerphilly
- Up to £13,218.40 a year
- Part-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
Quick apply
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
12d
Social Media Marketing Manager
FitPro Lead Gen —Cardiff
- £27,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
5d
Creative Designer
IG Design Group —Hengoed
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Support Worker
PHOENIX SUPPORTED ACCOMMODATION LIMITED —Pontypridd
- £14.00 - £15.50 an hour
- Full-time
- English
- Working with children
- Travel
- Flexitime
Quick apply
Creative Designer - Maternity Cover
IG Design Group —Hengoed
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
6d
HR Advisor
2 Sisters Food Group —Rogerstone
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
13d
Bartender/Front of House
Lord Nelson inn —Nelson
- £10.00 - £12.21 an hour
- Part-time
- Serving
- Hospitality
- In-person
Quick apply
Medical Records Team Lead
Spire Healthcare —Cardiff
- Full-time
- Hospital
- Customer service
- Organisational skills
- Free parking
- Annual leave
5d
Prison Escort - Wales
Maritime Asset Security And Training (Mast) Ltd —Cardiff
- £14.90 an hour
- Organisational skills
- In-person
- Communication skills
Quick apply
Chef
The Moat House Inn —Caerphilly
- £13 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Flexible schedule
Quick apply
3d
Client Services Supervisor
AFH Financial Group —Cardiff
- Full-time
- Microsoft Outlook
- Organisational skills
- Financial services
- Employee discount
Clerk of Works
BRC Jobs —Cardiff
- £42,000 - £45,000 a year
- Call to connect
- Travel
- Contracts
- Construction
- Referral programme
Quick apply
2d
Individual Giving Manager
City Hospice —Cardiff
- £39,000 a year
- Weekend availability
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Quick apply
Bar Staff
Fleur De Lys RFC —Blackwood
- From £12.71 an hour
- Part-time
- Serving
- Hospitality
- Bar
Quick apply
10d

I want to receive the latest job alerts for monitor in caerphilly, cay

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Student Engagement Officer

Learna Ltd -
Cardiff

Quick apply

Job details

Full-time
From £27,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Customer service
Administrative experience
Organisational skills
MailChimp
Moodle
Communication skills

Full job description

About Learna

Learna delivers flexible online postgraduate education to healthcare professionals worldwide. Our portfolio includes more than fifty specialist programmes, designed and delivered by experienced clinicians and educators. We are expanding our offering in line with evolving healthcare needs while maintaining a strong focus on quality, learner experience, and operational discipline.

Purpose of the Role

The Student Engagement Officer plays a key role in supporting students throughout their studies, helping them remain engaged, overcome challenges, and successfully complete their programme.

As the Engagement Officer, you will be instrumental in upholding seamless communication with students, ensuring their active participation, and delivering outstanding customer service. This position reports to the Student Support Manager and entails responsibility for diverse communication channels and engagement initiatives within the organisation, and works closely with Student Services, Student Records, Teaching Operations, Admissions, and Academic Teams to improve retention and academic outcomes.

Responsibilities

Student Engagement & Participation Monitoring

Monitor daily student participation and attendance across all programmes.
Identify and proactively engage with students who have not logged in, have low participation, or are at risk of disengagement via our student database.
Manage engagement communications through telephone, WhatsApp, email, and virtual meetings.
Monitor participation logs and workflows to identify students requiring intervention or additional support.
Support students in understanding programme requirements, assessments, deadlines, and expectations.
Maintain accurate engagement records across all systems.

Student Engagement & Support

Act as the first point of contact for students considering withdrawal, suspension, deferral, or exiting early.
Utilise Learna's retention processes and tools to explore alternatives and support students to remain on programme where appropriate.
Conduct retention conversations to understand barriers to participation and identify appropriate support options.
Arrange academic support calls between students and academic tutors when required.
Signpost students to available support including extensions, mitigating circumstances, bursaries, academic support, and wellbeing resources.
Manage student enquiries relating to progression, academic difficulties, resits, and programme completion pathways.

Attrition, Deferrals & Student Status Management

Process and support student requests relating to:

Deferrals
Suspension of Studies
Non-submission
Programme Transfers
Early Exit Awards
Withdrawals
AWOL Procedures
Ensure all retention steps have been completed before student withdrawals are processed.
Maintain accurate records and documentation relating to student status changes.
Liaise with Student Records, Finance and Academic Teams regarding student progression and status updates.
Ensure all records are updated accurately across relevant systems and tracking logs.

Student Performance & Risk Identification

Review weekly participation reports and identify students at risk of poor academic outcomes.
Contact students who are underperforming or demonstrating low engagement.
Support continuously failing students by providing guidance on resits, extensions, mitigating circumstances and progression requirements.
Monitor AWOL and high-risk student groups and ensure communication plans are followed.
Escalate complex cases to Student Records, Academic Teams or senior management where required.

Communication & Relationship Management

Build positive and supportive relationships with students throughout their academic journey.
Deliver high-quality communication via Freshdesk, telephone, WhatsApp etc.
Respond to student enquiries professionally and within agreed service levels.
Draft and send student communications relating to engagement, progression, support options and programme changes.
Support the continuous improvement of student communication strategies and engagement campaigns.

Reporting & Continuous Improvement

Produce and maintain engagement, attrition and retention reports.
Monitor retention trends and identify opportunities for improvement.
Support the review and development of student engagement processes and SOPs.
Provide feedback and recommendations to improve student outcomes and the overall student experience.
Participate in departmental meetings and cross-functional projects

Skills and Experience

Essential

Experience working within higher education, student support, customer service, or student engagement.
Strong interpersonal and communication skills.
Ability to manage sensitive conversations with empathy and professionalism.
Excellent organisational and administrative skills.
Ability to manage multiple priorities and large caseloads.
Strong attention to detail and record-keeping.
Competent in CRM systems, Google Workspace and student management systems.
Ability to analyse data and identify trends relating to engagement and retention.

Desirable

Experience within online or distance learning environments.
Knowledge of postgraduate education processes.
Experience supporting student retention initiatives.
Understanding of mitigating circumstances, academic regulations, or student progression processes.
Experience using Freshdesk, Moodle, Mailchimp or similar platforms.

How We Work at Learna

Our culture is grounded in our CREDO values:

Collaboration – we work together and build inclusive teams.
Respect – we trust and empower people to make decisions and succeed.
Empowerment – we take ownership, learn, and support one another.
Dedication – we are committed and strive for excellence.
Outcomes - we focus on impact, delivering quality, innovation, and meaningful results.

Colleague Benefits

Electric car scheme
Bike to Work scheme
Occupational Health support
24/7 Employee Assistance Programme (EAP)
Flexible and hybrid working arrangements
33 days’ holiday (inclusive of bank holidays)
Auto-enrolment pension with employer contributions
Free hot and cold beverages in the office
Secure, free office parking
Continuous learning and development opportunities
Regular social, well-being, and fundraising events

Equal Opportunities and Safeguarding

We welcome applications from all backgrounds and communities. We are committed to building an inclusive workplace and running fair, consistent processes. Offers are subject to right-to-work and background checks appropriate to the role. Personal data is handled in line with GDPR.

How to Apply

Please send your CV and a short cover note highlighting your relevant experience. If you require any adjustments during the recruitment process, please let us know and we will accommodate where possible.

Job Close: Wednesday the 1st of July 2026

Interviews: 1st stage 30 minute virtual call. 2nd stage in person interviews W/C 6th of July.

We reserve the right to close this vacancy early should we receive an appropriate volume of applications. Therefore, we encourage interested candidates to apply as soon as possible to avoid disappointment.

Job Type: Full-time

Pay: From £27,000.00 per year

Work Location: Hybrid remote in Cardiff CF14 5GF

Quick apply

Refine Your Search

monitor jobs in caerphilly, cay

Student Engagement Officer

Bakery Operator

Process Operator

Functional Assessor (x4 positions)

Data & Compliance Administrator

Key Support Services Team Leader

Social Media Marketing Manager

Creative Designer

Support Worker

Creative Designer - Maternity Cover

HR Advisor

Member Support Specialist – Nights & Weekends

Bartender/Front of House

Medical Records Team Lead

Prison Escort - Wales

Chef

Client Services Supervisor

Clerk of Works

Individual Giving Manager

Bar Staff

I want to receive the latest job alerts for monitor in caerphilly, cay

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected