liaison Work, Jobs in caistor, lin (with Salaries)

Complaints / Significant Events Officer
Market Rasen Surgery —Market Rasen
- £16.40 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Customer Liaison Officer
EQUANS —Parts of Lindsey
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
14d
Housing Officer (Support)
MYSHON —Grimsby
- £10,444.20 a year
- Part-time
- Microsoft Outlook
- IT
- In-person
- Employee assistance programme
- Life insurance
Quick apply
2d
Housing Standards Tenant Liaison Officer
West Lindsey District Council —Gainsborough
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- Flexitime
- Work from home
Quick apply
1d
Veteran Liaison Support Officer (VLSO) Humber
Walking With The Wounded —Kingston upon Hull
- £30,720 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
2d
Sr Advisor, Public Affairs Humber
Phillips 66 —South Killingholme
- Weekend availability
- Social media management
- Bachelor's degree
- Travel
- Free parking
7d
Operations and Logistics Co-ordinator
Colab Services Ltd —Lincoln
- £24,420 - £28,000 a year
- Full-time
- CRM software
- Laboratory experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
5d
Specialist Liaison Practitioner
Humber Teaching NHS Foundation Trust —Kingston upon Hull
- £39,959 - £48,117 a year
- Full-time
CAMHS Mental Health Liaison Practitioner
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £39,959 - £48,117 a year
- Full-time
- Discharge planning
- Annual leave
- Employee discount
1d
Project Co-Ordinator
Ramudden Global UK —Scunthorpe
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
7d
Assistant Psychologist
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £28,392 - £31,157 a year
- Full-time
- Annual leave
- Employee discount
2d
Bed Bureau Coordinator
Leeds Community Healthcare NHS Trust —St. James'
- £28,392 - £31,157 a year
- Communication skills
- Annual leave
Property & Estates Coordinator (Technical)
Humber Bridge Board —Hessle
- From £36,363 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
- Free parking
- Employee discount
Quick apply
10d
Student Recruitment Assistant
University of Hull —Kingston upon Hull
- £26,707 - £28,778 a year
- University
- Continuous improvement
8d
Fleet Administrator (Temporary)
Buko Traffic & Safety —Scunthorpe
- £27,000 - £30,000 a year
- Full-time
Quick apply
Peer Support Worker
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
Post-Doctoral Researcher in Health Services Research
University of Hull —Kingston upon Hull
- £39,906 - £46,049 a year
- Full-time
- Doctoral degree
- University
- Travel
9d
Consultant Psychiatrist Older People Liaison
Humber Teaching NHS Foundation Trust —Kingston upon Hull
- £113,565 - £150,569 a year
- Full-time
- Relocation assistance
Transfer Station Supervisor
Biffa Waste Services —Kingston upon Hull
- £31,600 a year
- Full-time
- Computer skills
- Employee discount
Quick apply
2d
Resident Liaison Officer
Bell Building Projects Ltd —Kingston upon Hull
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

I want to receive the latest job alerts for liaison in caistor, lin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints / Significant Events Officer

Market Rasen Surgery
Market Rasen

Quick apply

Job details

Part-time
£16.40 an hour
5 days ago

Benefits

Company pension

Qualifications

Customer service
Complaint handling
Microsoft Office
Administrative experience
SQL
Maths
Root cause analysis
Communication skills
Time management

Full job description

Market Rasen Surgery, Woodhall Spa New Surgery and Wragby Surgery require an experienced Complaints and Significant Events Officer, working 18 hours per week worked over 3 days. Must have previous experience of dealing with complaints within the NHS. Please email for an application form if interested.

Complaints Officer in a GP practice is responsible for managing patient complaints, concerns, and feedback in line with NHS regulations and the practice’s complaints procedure. The role helps ensure that patient concerns are handled fairly, efficiently, and confidentially while supporting service improvement.

Significant Events Officer to coordinate the identification, reporting, investigation, and review of significant events, patient safety incidents, and learning opportunities within the GP practice. The post holder supports clinical governance activities, promotes a culture of continuous improvement, and helps ensure that lessons learned are translated into safer and more effective patient care.

5. Main Duties - Complaints

To coordinate and manage the complaints process, ensuring that all complaints and concerns raised by patients, relatives, carers, or external stakeholders are investigated and resolved appropriately, in accordance with NHS complaints regulations and practice policies.

Key Responsibilities

Complaint Management

Receive, acknowledge, and log complaints and concerns.
Maintain accurate records of complaints and investigations.
Ensure complaints are handled within required timescales.
Coordinate investigations with GPs, practice managers, nurses, and administrative staff.
Draft response letters on behalf of the practice.
Keep complainants informed of progress and outcomes.

Main Duties Significant Events

Receive and record reports of significant events, near misses, and patient safety incidents.
Maintain a secure and accurate significant events register.
Coordinate investigations and information gathering with clinical and administrative staff.
Ensure incidents are reviewed in accordance with practice policies and NHS guidance.
Monitor progress of investigations and follow-up actions.

Investigation and Analysis

Support root cause analysis and significant event reviews.
Collect evidence, statements, and relevant documentation.
Prepare reports and summaries for discussion at significant event meetings.
Identify contributing factors, risks, and opportunities for improvement.

Investigation and Resolution

Gather relevant information, statements, and medical records where appropriate.
Analyse complaint issues and identify contributing factors.
Facilitate meetings between complainants and practice representatives when necessary.
Support the development of action plans to address identified issues.

Compliance and Governance

Ensure compliance with NHS complaints regulations, data protection requirements, and confidentiality standards.
Monitor complaint-handling performance against practice and NHS standards.
Produce reports and statistics on complaints trends.
Escalate serious concerns or potential patient
Safety issues appropriately.

Quality Improvement

Identify recurring themes and areas for service improvement.
Share lessons learned with staff.
Support audits and quality improvement initiatives arising from complaints.

Patient Liaison

Act as a point of contact for patients raising concerns.
Provide information about the complaints
process.
Promote effective communication and patient satisfaction.

Communications and working relationships (internal and external)

Key Skills

Excellent communication and interpersonal skills.
Empathy and professionalism when dealing with sensitive situations.
Ability to remain impartial and objective.
Strong organisational and time-management skills.
Attention to detail and accuracy.
Ability to handle confidential information appropriately.
Proficiency with Microsoft Office and clinical/administrative systems

Governance and Compliance

Ensure significant event processes comply with relevant NHS, regulatory, and practice requirements.
Support the practice’s clinical governance framework.
Assist with risk management activities and patient safety initiatives.
Maintain confidentiality and information governance standards throughout investigations.

Meeting Coordination

Organise and coordinate Significant Event Analysis (SEA) meetings.
Prepare agendas and supporting documentation.
Record minutes, actions, and learning outcomes.
Monitor completion of agreed actions and provide updates to practice leadership.

Learning and Quality Improvement

Identify themes and trends from significant events.
Share lessons learned with practice staff.
Support the implementation of corrective and preventive actions.
Assist with audits and quality improvement projects arising from significant events.
Contribute to the development and review of practice policies and procedures.

Reporting

Produce regular reports on significant events, incidents, and actions taken.
Present data and trends to practice meetings and governance groups.
Support reporting requirements for commissioners, regulators, or other relevant organisations where applicable.

Essential Qualifications and Experience

GCSEs (or equivalent) including English and Mathematics.
Experience in administration, customer service, patient services, or complaint handling.
Knowledge of confidentiality and data protection principles.
Strong written and verbal communication skills.
Experience working within the NHS or healthcare setting.
Experience of NHS complaints procedures and patient rights.

Desirable Qualifications and Experience

Training in complaint investigation, mediation, or conflict resolution.

Please email: [email protected] for an application form.

Job Type: Part-time

Pay: £16.40 per hour

Benefits:

Company pension

Experience:

Complaint handling: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in caistor, lin

Complaints / Significant Events Officer

Customer Liaison Officer

Housing Officer (Support)

Housing Standards Tenant Liaison Officer

Veteran Liaison Support Officer (VLSO) Humber

Sr Advisor, Public Affairs Humber

Operations and Logistics Co-ordinator

Specialist Liaison Practitioner

CAMHS Mental Health Liaison Practitioner

Project Co-Ordinator

Assistant Psychologist

Bed Bureau Coordinator

Property & Estates Coordinator (Technical)

Student Recruitment Assistant

Fleet Administrator (Temporary)

Peer Support Worker

Post-Doctoral Researcher in Health Services Research

Consultant Psychiatrist Older People Liaison

Transfer Station Supervisor

Resident Liaison Officer

I want to receive the latest job alerts for liaison in caistor, lin

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected