Head of customer service Work, Jobs in Cambridge, Cam (with Salaries)

Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
2d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Head of Procurement
Project Interim —Cambridge
- Up to £90,000 a year
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
14d
Receptionist
Dalata —Cambridge
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
Hotel Reception Team Leader
AccorHotel —Cambridge
- Full-time
- Hotel
- Free parking
Quick apply
8d
Head of Housing Performance & Insight
Stevenage Borough Council —Stevenage
- £56,232 - £59,377 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
2d
Administrator (fixed term)
Cambridge Regional College —Cambridge
- £24,577 a year
- Full-time
- IT
- Communication skills
- Time management
- Free parking
- Employee discount
5d
Barista
Hot Numbers Coffee —Cambridge
- From £12.71 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Store discount
- Health & wellbeing programme
Quick apply
6d
Supervisor - Ellis Brigham Mountain Sports
Ellis Brigham Mountain Sports —Cambridge
- £13.60 an hour
- Full-time
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply
14d
Mortgage Administration Assistant
Cambridge Building Society —Cambridge
- £25,354 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Time management
Quick apply
5d
Regional Sales Manager - South East
Kalmar —Cambridge
- Sales
- No degree
- Annual leave
9d
Head of Catchment Flow Compliance
Anglian Water Services Ltd —Huntingdon
- Full-time
- Leadership
2d
Bid Manager - E013
Thornton & Lowe Ltd —Cambridge
- £59,000 - £60,000 a year
- Hybrid work
- Travel
- SharePoint
- IT
Quick apply
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Sales
Team Member
KFC —Cambridge
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
6h
Front of House Manager
The Maids Head —Wicken
- £35,000.00 - £41,055.11 an hour
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
Quick apply
Stock Administrator
Huws Gray Group —Herringswell
- Microsoft Office
- Employee discount
14d
Head of Ergonomics
Element Materials Technology —Stevenage
- Customer service
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
23h
Sales Coordinator
Gratnells Ltd —Cambridge
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Administrative experience
- Free parking
Quick apply

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Customer Service Specialist

Nuclera
Cambridge

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

head of customer service jobs in cambridge, cam

Customer Service Specialist

Customer Success Manager

Head of Procurement

Receptionist

Hotel Reception Team Leader

Head of Housing Performance & Insight

Administrator (fixed term)

Barista

Supervisor - Ellis Brigham Mountain Sports

Mortgage Administration Assistant

Regional Sales Manager - South East

Head of Catchment Flow Compliance

Bid Manager - E013

Operational Excellence Lead

Sales Account Executive - New Business (Microsoft Security)

Team Member

Front of House Manager

Stock Administrator

Head of Ergonomics

Sales Coordinator

I want to receive the latest job alerts for head of customer service in cambridge, cam

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