Operations manager – support services, quality & compliance Work, Jobs in Cambridge, Eng (with Salaries)

People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
Operations Support Coordinator & Tutor
Bedazzle Arts —Cambridge
- £28,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Supervising experience
- Health & wellbeing programme
Quick apply
2d
Account Operations Manager
Andron Facilities Management —Cambridge
- From £40,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Operational Risk Manager
WeBuyVintage —Cambridge
- £50,000 - £65,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
11d
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Bachelor's degree
- Leadership
- Communication skills
- Employee assistance programme
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Head of Compliance
Buckles Solicitors LLP —Cambridge
- Full-time
- Hybrid work
- Travel
- Annual leave
1d
Mobilisation Manager
Abacus Care & Support —Letchworth
- £40,000 - £45,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Annual leave
Quick apply
11d
Head of Compliance
Buckles Solicitors —Cambridge
- Full-time
- Hybrid work
- Travel
- Annual leave
2d
Performance & Quality Officer
CHS Group —Cambridge
- £34,874.01 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- Administrative experience
- Free parking
- Annual leave
14h
Team Leader - Cambridge
Deliveroo —Cambridge
- £14.30 an hour
- Full-time
- Hospitality
- English
- Leadership
14d
Care Home Manager
Eastcotts Nursing Home —Haverhill
- From £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Care plans
- Free parking
Quick apply
10h
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Revenues and Benefits Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Leadership
- Flexitime
5h
General Manager
Gonville Hotel Cambridge —Cambridge
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Lab Service Manager
Avantor —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Quality
AdventBio —Sawston
- Master's degree
- Quality control
Quick apply
HSE Manager
CBRE —Stevenage
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Associate Lettings Manager
JLL —Cambridge

I want to receive the latest job alerts for operations manager – support services, quality & compliance in cambridge, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations manager – support services, quality & compliance jobs near cambridge, eng

People Operations Manager

Malary Ltd -
Cambridge

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

GCSE
Microsoft Office
Analysis skills
Human resources
Mentoring
Organisational skills
HRIS

Full job description

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
Ensure a consistent, high-quality employee experience across all HR touchpoints
Continually improve response times and service quality

HR Data, Reporting & Insights

Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
Produce regular and ad hoc HR reports to support business decision-making
Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
Ensure adherence to employment legislation and internal policies where required
Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
Embed processes into BAU operations and ensure clarity
Drive a continuous improvement culture across the People team

Communication & Change Delivery

Develop and deliver clear, effective communication when rolling out new processes or initiatives
Ensure employees and managers understand HR processes and tools
Act as a trusted point of contact for guidance on People processes
Support clear and timely business wide communication where required

HR Projects & Initiatives

Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
Own project planning, including timelines, milestones, and resource requirements
Ensure delivery to agreed timelines, scope, and budget
Track and report on project progress and outcomes

Person Specification

Qualifications and Training

Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
IT literate (Microsoft Office) - essential
CIPD qualification - desirable

Experience

Strong experience in a People Operations / HR generalist or operational role - essential
Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
Strong analytical skills with the ability to interpret and present HR data - essential
Excellent attention to detail, particularly in data handling and compliance - essential
Solid understanding of HR governance and supporting employment legislation - essential
Experience designing and implementing HR processes - essential
Strong organisational and prioritisation skills - essential
Confident communicator, with the ability to engage stakeholders at all levels - essential
Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
Experience managing or mentoring HR team members - desirable
Experience working in a scaling or changing organisation - desirable
Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

Proactive and solutions-focused - essential
High level of ownership and accountability - essential
Strong attention to detail and accuracy - essential
Collaborative and approachable - essential
Driven by continuous improvement - essential
Outcome-focused - essential

Benefits

Attractive salary of £45,000 - £50,000 DOE
Company pension scheme
Free, on-site parking
Refer a friend scheme
22 days holiday plus bank holidays

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations manager – support services, quality & compliance jobs in cambridge, eng

People Operations Manager

Operations Support Coordinator & Tutor

Account Operations Manager

Operational Risk Manager

Technical Services Manager

Regional Manager

Delivery Manager (Frameworks)

Head of Compliance

Mobilisation Manager

Head of Compliance

Performance & Quality Officer

Team Leader - Cambridge

Care Home Manager

Helpdesk Manager

Revenues and Benefits Manager

General Manager

Lab Service Manager

Head of Quality

HSE Manager

Associate Lettings Manager

I want to receive the latest job alerts for operations manager – support services, quality & compliance in cambridge, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected