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Technical Service Manager

Wates -
Cambridge

Apply Now

Job details

Permanent

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Succession planning
NEBOSH
Stakeholder collaboration
CAFM software
Client engagement
Stakeholder liaison
Facilities management
Supply chain management
Leadership
Project management experience
Team motivation leadership
Communication skills

Full job description

Technical Services Manager

Location: Wellcome Genome Campus, Cambridge
Company: WPS
Type: Full-time, Permanent

About the Role

We are looking for an experienced Technical Services Manager to lead the delivery of high-quality hard services at the prestigious Wellcome Genome Campus in Cambridge.

This is a pivotal leadership role where you will drive excellence across M&E maintenance, compliance, and project delivery—ensuring a safe, efficient, and customer-focused environment for a world-leading scientific research campus.

What You'll Be Doing

As Technical Services Manager, you will:

Lead and manage supervisors and engineering teams delivering M&E maintenance, compliance, and operational excellence
Drive performance and development of your team, ensuring robust training and succession planning
Oversee supply chain partners, ensuring best value procurement and high compliance standards
Build strong client relationships, presenting KPI and MI reports and ensuring exceptional service delivery
Ensure compliance with Wates Operating Framework and all SHEQ standards
Support project delivery, including extra works and M&E/fabric upgrades
Mobilise new buildings, carrying out due diligence, risk assessments, and condition reporting

What We're Looking For

✅ Essential Experience

Strong background in hard FM / M&E services delivery
Proven leadership experience managing teams in a customer-focused environment
Excellent communication and stakeholder management skills
Good working knowledge of Health & Safety legislation
Experience managing multiple priorities, projects, and operational demands

Qualifications & Technical Expertise

Recognised qualification in a relevant trade (Electrical, Mechanical, Gas, or F-Gas)
Minimum 5 years' experience at supervisory or managerial level within hard services FM
Strong commercial awareness and experience supporting project costing and delivery

Desirable

BIFM (IWFM) qualification or equivalent
IOSH or NEBOSH certification
Experience using CAFM / PPM systems (e.g. Concept)

Leadership & Behaviours

We're looking for someone who is:

A motivational leader who develops high-performing teams
Customer-focused, delivering exceptional service standards
Proactive and solutions-driven, always striving for improvement
Collaborative and approachable, building trust across teams and stakeholders
Committed to safety, quality, and compliance

Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Benefits

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

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