Service desk support Work, Jobs in Camden Town, Gtl (with Salaries)

Advance Booking Agent
Amplify Guest Services —Moorgate Station
- £33,345 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
6d
Front Office Manager
Bvlgari Hotel London - Front Office —London
- Full-time
- Customer service
- English
- Hotel
Quick apply
5d
Resident Service Assistant
Morro UK —London
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Working with children
- Front desk
- Employee assistance programme
Quick apply
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
7d
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
13d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
Hotel Receptionist
RS Worldwide Ltd —London
- £12.71 - £13.00 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
2h
Associate, Company Secretarial Assistant
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Matchday IT Support Assistant (Casual)
Arsenal Football Club —London
- IT
6d
Resident Service Assistant (part-time)
Morro UK —London
- £13.46 - £14.42 an hour
- Part-time
- Customer service
- Working with children
- Front desk
- Work from home
- Employee assistance programme
Quick apply
1d
Help Desk Operative
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Weekend availability
- Communication skills
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
9d
Matchday IT Support Assistant (Casual)
Arsenal Football Club PLC —Emirates Stadium
- IT
6d
Medical Receptionist / Clinic Coordinator
Health Consultants Inc —London
- £30,000 - £40,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply
8d
Concierge
Fifty One London —London
- £30,000 - £34,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
19h
Engineer Scheduler & Help Desk Coordinator
Fire Systems Limited —London
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
9d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
9d
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
1d

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Advance Booking Agent

Amplify Guest Services -
Moorgate Station

Quick apply

Job details

Full-time
£33,345 a year
6 days ago

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
English
Business requirements
Communication skills
Hotel experience

Full job description

Role Purpose

The Reception Services Team creates the first impression that clients and visitors have of our client’s business. As part of the Advanced Bookings Office (ABO) at a leading financial institution, you will be responsible for delivering an exceptional level of customer service to all callers, visitors, and employees using the Advanced Bookings service, while ensuring the efficient utilisation of meeting rooms across the site.

This role requires the delivery of first-class client care and personal service to both internal and external stakeholders. In addition, you will provide administrative support to the Reception Services Management Team and contribute to the smooth operation of Front of House services.

Day-to-Day ResponsibilitiesDelivering Exceptional Service in the Advanced Bookings Office

Provide a professional, warm, and responsive service to all users of the Advanced Bookings Office.
Liaise with meeting hosts regarding visitor arrivals, meeting requirements, and specific booking instructions.
Manage all incoming calls and enquiries promptly and professionally, using the agreed telephone greeting and maintaining a positive customer experience.
Act as an ambassador for both Amplify and the client, demonstrating professionalism, reliability, flexibility, and integrity at all times.
Ensure a consistently high standard of service delivery across all interactions.
Maintain a strong awareness of security procedures, identifying and escalating suspicious activity or fraudulent calls in line with agreed processes.
Proactively coordinate and monitor meeting room bookings to maximise room utilisation while balancing business needs and operational requirements.
Manage reservation enquiries from the business and Reception Services teams.
Process, respond to, and coordinate meeting room bookings across the entire estate.

Focus on People

Build and maintain positive working relationships with colleagues, clients, and stakeholders to ensure a seamless customer experience.
Promote a one-team approach across Reception, Hospitality, Housekeeping, AV, and Facilities teams to consistently exceed client expectations.
Take ownership of client and employee requests, ensuring they are handled efficiently and resolved to a high standard.
Use initiative, research, and problem-solving skills to address client and visitor concerns.
Support colleagues and assist in the onboarding and development of new team members.

Effective Communication

Respond professionally to client and visitor enquiries, providing accurate information and guidance.
Liaise with Reception, Front of House Services, Service Desk, Catering, Cleaning, Security, AV, and other operational teams to ensure meeting requirements are delivered accurately and on time.
Maintain knowledge of meeting room technology, AV equipment, and IT facilities to support client requests and troubleshooting.
Ensure the Hospitality Suite remains up to date with accurate information and that any issues or faults are reported and followed through to resolution.
Provide operational support to colleagues and the wider team as required.
Attend team meetings and actively contribute to service improvement initiatives.
Maintain awareness of relevant legislation, including Health & Safety requirements, and follow all security procedures.
Exercise discretion and vigilance when managing visitors and handling confidential information within meeting spaces.
Support event coordination and management activities when required.

Reception and Operational Duties

Carry out room status checks to ensure booking systems and Resource Scheduler information remain accurate and up to date.
Support additional Front of House activities, including the management of project rooms, display materials, taxi bookings, and private hire arrangements for clients and hosts.

Limits of Authority

Undertake any other reasonable duties as requested by line management or the wider Amplify leadership team in support of business requirements.

Person SpecificationInterpersonal Skills

Ability to build strong and effective working relationships with colleagues, clients, and stakeholders.
Minimum six months’ experience in a customer service environment.
Previous experience within a five-star corporate, hospitality, or hotel environment is essential.

Experience

Experience managing room reservations and booking operations.
Exposure to Audio Visual (AV) services is advantageous.
Professional and polished personal presentation.
Confident communicator who can quickly build rapport with others.
Commitment to delivering exceptional customer service and maintaining high standards.
Strong attention to detail and accuracy.
Customer-focused, intuitive, and genuinely interested in meeting the needs of others.
Flexible and adaptable, with the ability to respond to changing priorities and client requirements.
Enthusiastic, proactive, and highly motivated.
Well organised, with the ability to prioritise workload effectively in a fast-paced environment.

Knowledge and Technical Skills

Working knowledge of Health & Safety procedures and individual responsibilities.
Intermediate proficiency in Microsoft Outlook, Word, and Excel.
Experience using Front of House and room booking systems, such as Condeco, Fidelio, Datacraft, or CABS.
Fluent in English, with excellent verbal and written communication skills, including professional email correspondence.

Pay: £33,345.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in camden town, gtl

Advance Booking Agent

Front Office Manager

Resident Service Assistant

Service Desk Coordinator

Personal Assistant (6 month FTC)

First Line Service Desk Analyst

Helpdesk Specialist

Hotel Receptionist

Associate, Company Secretarial Assistant

Matchday IT Support Assistant (Casual)

Resident Service Assistant (part-time)

Help Desk Operative

Concierge (Casual Hours)

Matchday IT Support Assistant (Casual)

Medical Receptionist / Clinic Coordinator

Concierge

Engineer Scheduler & Help Desk Coordinator

Systems Engineer

IT Support Technician (Junior)

IT Support Engineer

I want to receive the latest job alerts for service desk support in camden town, gtl

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