it service improvement manager Work, Jobs in cardiff, wls (with Salaries)

IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
4d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
IT Change Manager
University of Bristol —Bristol
- £50,253 - £58,225 a year
- Full-time
- IT
- School
11d
Client Programme Manager
Target —Cardiff
- £74,000 a year
- Hybrid work
- Travel
- Agile
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
8d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Operations Manager - Military
Hugh James —Cardiff
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Compliance & Enforcement Manager (ID Verification)
Companies House —Cardiff
- £58,531 - £65,136 a year
- Full-time
- Presentation skills
- Leadership
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
9d
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
L&D Specialist
YeoValley —Blagdon
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
3d
Senior Project Manager
Welsh Ambulance Service University NHS Trust —Cwmbran
- £50,129 - £57,365 a year
- Full-time
- English
4d
Technical Support Analyst
The Currency Cloud Services Limited —Cardiff
- Night shift
- Doctoral degree
- DevOps
- Master's degree
Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
1d
Technical Publications Manager
General Dynamics Land Systems UK —Pentrebach
- £63,072 - £78,840 a year
- Full-time
- Maintenance
- English
- IT

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IT Service Delivery Manager

ARO -
Cardiff

Quick apply

Job details

Full-time
£50,000 - £58,000 a year
4 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Driving Licence
Customer service
ITIL
IT
Communication skills

Full job description

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: From £50,000 + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

Taking ownership of the service that’s being delivered
Building and maintaining effective business relationships with customers
Proactive SLA management to ensure we are meeting SLA and associated KPIs
Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth
Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
Delivery of reports and service review meetings remotely or onsite as per contract
Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers
Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules

Requirements

Essential

Previous experience as an SDM and managing large customers
Conversant with the ITIL Framework (IT Infrastructure Library)
Experience of working in a service management role within an Information Technology environment
Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
Strong communication skills – written and verbal with an understanding of situational best practices
Ability to lead, manage and/or influence both internal resources and customer resources to achieve successful outcomes
Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service

Desirable

Evidence of achieving promoter level relationship scores amongst customer portfolios
Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
Experience of delivery ITIL aligned services

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

it service improvement manager jobs in cardiff, wls

IT Service Delivery Manager

Senior IT Service Manager

IT Change Manager

Client Programme Manager

IT Support Technician

Technical Support Manager

Agile Delivery Manager

IT Infrastructure Analyst

IT Services Lead

Operations Manager - Military

Compliance & Enforcement Manager (ID Verification)

Continuous Improvement Lead

Senior Onboarding Manager

L&D Specialist

General Manager

IT Services Lead

Senior Project Manager

Technical Support Analyst

Service Delivery Manager

Technical Publications Manager

I want to receive the latest job alerts for it service improvement manager in cardiff, wls

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