Senior software Work, Jobs in Cardiff, Wls (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Engineering Technician (Degree Sponsorship)
Industry Learning Solutions (ILSWales) —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Schematics
- CAD
- Engineering
- Free parking
- Health & wellbeing programme
Quick apply
Cluster Financial Controller
MAJESTIC HOTEL —Cardiff
- £35,000 - £50,000 a year
- Full-time
- Accounting
- QuickBooks
- Organisational skills
Quick apply
13d
Senior Software Engineer
ASSA ABLOY —Cardiff
- Hybrid work
- English
- Bachelor's degree
- JavaScript
- Annual leave
20h
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)
Digital Technology Institute for Development (DTID) —Cardiff
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Property Administrator
Sales & Lettings Angels —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Annual leave
- Employee stock ownership plan
Quick apply
7d
Accounts Assistant
Bellavista Group of Nursing Homes —Cardiff
- £27,000 - £31,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
Graduate Developer
Visionist Consulting —Newport
- Full-time
- Azure
- Java
- SQL
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
8d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Cyber Security Analyst
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Administrative Assistant
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Senior Bookkeeper
Escape Records —Newport
- £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Organisational skills
Quick apply
Accounts Senior - Cardiff
Xeinadin —Cardiff
- Mentoring
- QuickBooks
- Tax experience
- Annual leave
- Employee assistance programme
18h
Software Development Manager
Reliant Trading and Technology Services Ltd —Aberdare
- £4,800 - £6,200 a month
- Full-time
- Software development
- APIs
- In-person
- Free parking
Quick apply
Commercial Director
Date Digital Lounge Ltd. —Cardiff
- £6,500 - £7,300 a month
- Full-time
- Sales
- Marketing
- Business development
Quick apply
Senior Java Software Engineer - Customer Services
Starling —Cardiff
- Full-time
- Hybrid work
- Customer service
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Associate Consultant, Financial Advisory
Teneo —Cardiff
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
Senior Engineer
LDMS —Cardiff
- Up to £68,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- AI
- Annual leave
- Employee assistance programme
Quick apply
7d

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senior software jobs near cardiff, wls

Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior software jobs in cardiff, wls

Senior Service Desk Analyst

Engineering Technician (Degree Sponsorship)

Cluster Financial Controller

Senior Software Engineer

ICT Infrastructure Manager

UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)

Senior Property Administrator

Accounts Assistant

Graduate Developer

Senior Application Support Engineer

Business Analyst

Cyber Security Analyst

Administrative Assistant

Senior Bookkeeper

Accounts Senior - Cardiff

Software Development Manager

Commercial Director

Senior Java Software Engineer - Customer Services

Associate Consultant, Financial Advisory

Senior Engineer

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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