Business support admin Work, Jobs in Cardiff (with Salaries)

Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
10d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Corporate Finance Analyst
Gambit Corporate Finance —Cardiff
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
10d
HR Systems Officer
Welsh Parliament —Cardiff
- £26,690 - £30,503 a year
- Temporary
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Work from home
11d
Settlements Coordinator
Smart Metering Systems —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Office Administrator
Ty Elis Counselling Services —Porthcawl
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Sales Admin
SGD Security —Cardiff
- £27,500 - £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
2d
Office Administrator
Purple River —Pencoed
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway)
Drive —Cardiff
- £8 an hour
- Full-time
- Communication skills
- School
Associate Personal Assistant
Berry Therapy Ltd. —Chepstow
- £22 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
- Work from home
Quick apply
4d
Compliance Officer
Vista Retail Support —Cardiff
- £30,000 a year
- Temporary
- Bachelor's degree
- Free parking
Quick apply
2d
Employee Relations Administrator (12 month temporary assignment)
Lidl —Severn Beach
- £28,500 - £36,000 a year
- Full-time
- Human resources
- Organisational skills
- IT
- Store discount
- Employee discount
5d
Healthy Relationships Youth Project Worker
Cardiff YMCA Housing Association —Cardiff
- From £27,670.50 a year
- Weekend availability
- Working with children
- Mentoring
- Organisational skills
- Free parking
- Store discount
Quick apply
10d
Governance Business Partner
Excalibur Academies Trust - Bristol —Bristol
- £41,771 - £46,142 a year
- Part-time
- School
3d
Accounts Assistant - Hybrid Working
TrustFord —Bristol
- From £13.52 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Office Support
Local Pages —Bristol
- From £24,420 a year
- Temporary
- Hybrid work
- Sales
- English
- Administrative experience
- Free parking
Quick apply
2d
Project Coordinator
Osprey Group —Bridgwater
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Climate and Energy Action Coordinator
Southmead Development Trust —Bristol
- £29,824 - £31,975 a year
- Part-time
- Business development
- Project management
- Presentation skills
- Annual leave
- Gym membership
Quick apply
2d
Sales Support Administrator (18 months temporary assignment)
Lidl —Severn Beach
- £24,934 - £31,486 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Travel
- Store discount
- Employee discount
5d

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Consumer Support Analyst

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

Full-time
10 days ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

business support admin jobs in cardiff

Consumer Support Analyst

Workplace Experience Coordinator

Corporate Finance Analyst

Consumer Support Analyst

HR Systems Officer

Settlements Coordinator

Office Administrator

Sales Admin

Office Administrator

Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway)

Associate Personal Assistant

Compliance Officer

Employee Relations Administrator (12 month temporary assignment)

Healthy Relationships Youth Project Worker

Governance Business Partner

Accounts Assistant - Hybrid Working

Office Support

Project Coordinator

Climate and Energy Action Coordinator

Sales Support Administrator (18 months temporary assignment)

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