Supervisor / management Work, Jobs in Catfield, Nfk (with Salaries)

Customer Operations Team Leader (Norwich)
Wipro Limited —Norwich
- Computer literacy
- Computer skills
- Training & development
Logistics Team Leader - ASO Norwich
Lotus UK Manufacturing —Norwich
- Microsoft Powerpoint
- Microsoft Word
- Forklift
Anodising Supervisor
Barley Chalu Limited —Wymondham
- £35,000 - £50,000 a year
- Overtime
- Maintenance
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
Supervisor - Norwich (part time)
LEGO Company Limited —Norwich
- Part-time
- Annual leave
- Employee discount
Delivery Station Supervisor - Norwich
JD.COM INTERNATIONAL UK LTD —Norwich
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
10d
Public Works Supervisor
GreatYarmouthBoroughCouncil —Great Yarmouth
- £32,597 - £36,363 a year
- Management
- Continuous improvement
- Resort
Café Supervisor
Norfolk Premier Golf Ltd —Blofield
- From £14 an hour
- Part-time
- Hospitality
- Supervising experience
- Cleaning
- Free parking
- Store discount
Quick apply
Production Team Leader
API Microelectronics Ltd. —Great Yarmouth
- Day shift
- Supervising experience
- Continuous improvement
- Team management
- Relocation assistance
- Flexitime
Quick apply
9d
Quality Control Supervisor
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Team management
- Quality control
- Leadership
12d
Nightshift Co-ordinator
Booker Group —Norwich
- Team management
- Employee assistance programme
- Employee discount
Quick apply
9d
Warehouse Supervisor - Nights (Monday - Friday)
Angling Direct —Rackheath
- Night shift
- Continuous improvement
- Leadership
Quick apply
Supervisor / management Cleaner
CLJ cleaning LTD —Norwich
- £14.50 - £20.00 an hour
- Part-time
- Team management
- Quality control
- Organisational skills
- Free parking
Quick apply
Shop Floor Manager Norwich
Stevensons —Norwich
- Full-time
- Supervising experience
- Team management
- Training & development
3d
Safer Community Support Officer (SCSO)
Mitie —Norwich
- Customer service
- First Aid Certification
- Communication skills
Cafe Supervisor
Norwich City Community Sports Foundation —Norwich
- Customer service
- Supervising experience
- Budgeting
Duty Manager
Gunton Hall Coastal Village —Gunton
- Full-time
- Hotel
- First Aid Certification
- Leadership
- Free parking
- Annual leave
2d
Restaurant & Bar Supervisor / Assistant Manager
The Kings Head Inn, Brooke —Norwich
- From £14 an hour
- Full-time
- Bar
- Inventory control
- Sales
- Free parking
Quick apply
5d
Senior Quality Inspector
Moughton Engineering —Great Yarmouth
- £43,500 a year
- Full-time
- Quality control
- Life insurance
4d
Receptionist
Holt Medical Practice —Holt
- £13.04 an hour
- Full-time
- Microsoft Outlook
- Management
- Administrative experience
- Free parking
Quick apply
5d
Team Leader
OurCoop —Lowestoft
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
11d

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Customer Operations Team Leader (Norwich)

Wipro Limited -
Norwich

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Financial planning
Pension
Business intelligence
Computer literacy
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Performance management
Computer skills
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Banking
Time management

Full job description

Job Title: Customer Operations Team Leader (Norwich)
City: Norwich
State/Province: Norfolk
Posting Start Date: 8/13/26

About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:
Servaada, a Wipro company is looking for a Team Leader with previous experience in customer and client services.

As a Team Leader within our Customer Operations team, you’ll be leading and developing a team of Customer Operations Representative’s.

You’ll be responsible for the team providing a great quality service and customer experience by managing the team effectively through the efficient use of all resources, systems, and procedures.

You’ll also be responsible for ensuring a high-level of engagement amongst your team and making sure the team are clear on their own goals and how that aligns to the goals and strategy of the business area and the wider organisation. You will also set clear expectations of what high performance looks like.

Additionally, you will manage employees with performance issues and handle sensitive staff issues.

Key Responsibilities:
This role will suit you if you are a leader who is capable of effectively motivating and engaging people. You’ll be empathetic and capable of dealing with issues that arise within the team. You’ll also possess excellent time management skills and know when to escalate issues further. You’ll also be comfortable managing a team through change.

Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.

Your Benefits:
As a Team Leader you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

Essential Skills:
Previous experience in a Team Leader, Supervisor, or Management role within a customer service environment.
Experience within the financial services, banking, insurance, pensions, or regulated industry sector.
Strong people management and coaching skills.
Proven ability to manage performance and deliver operational targets.
Knowledge of FCA regulations and customer-focused regulatory requirements.
Strong communication, influencing, and stakeholder management skills.
Experience handling customer complaints and escalated cases.
Ability to interpret data and use MI to drive business decisions.
Competent in Microsoft Office applications, particularly Excel and Outlook.

Desirable Skills:
Experience working in pensions, life and pensions, insurance, or wealth management.
Understanding of Consumer Duty and vulnerable customer principles.
Leadership or management qualification.
Experience of working within financial services and an Institute of Financial Planning certificate.
Experience managing hybrid or remote teams.
Computer literacy and willingness to learn new systems and technologies.

Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Strong leadership presence and ability to inspire others.
Resilient and adaptable in a fast-paced environment.
Proactive and solution oriented.
Highly organised with excellent attention to detail.
Strong decision-making and problem-solving skills.
Collaborative and supportive team player.
Committed to developing others and promoting a positive working environment.

Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to:

Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct

Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

Apply Now

Refine Your Search

supervisor / management jobs in catfield, nfk

Customer Operations Team Leader (Norwich)

Logistics Team Leader - ASO Norwich

Anodising Supervisor

Supervisor - Norwich (part time)

Delivery Station Supervisor - Norwich

Public Works Supervisor

Café Supervisor

Production Team Leader

Quality Control Supervisor

Nightshift Co-ordinator

Warehouse Supervisor - Nights (Monday - Friday)

Supervisor / management Cleaner

Shop Floor Manager Norwich

Safer Community Support Officer (SCSO)

Cafe Supervisor

Duty Manager

Restaurant & Bar Supervisor / Assistant Manager

Senior Quality Inspector

Receptionist

Team Leader

I want to receive the latest job alerts for supervisor / management in catfield, nfk

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