Customer experience manager Work, Jobs in Cathays Park, Crf (with Salaries)

Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
3d
Account Manager
CITY ELECTRICAL FACTORS LTD —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
4d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Success Manager (Marketing/SEO)
Time To Scale —Magor
- £32,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
7d
Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
3d
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
Residence Co-ordinator
Here! Students —Cardiff
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Account Manager (Sound & Video)
Stage Sound Services Ltd —Cardiff
- £30,742.40 - £33,612.80 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
Burger Boyz Cardiff - Manager
Burger Boyz —Cardiff
- £13.25 - £14.00 an hour
- 8 hour shift
- Hospitality
- Customer service
- Restaurant management
Quick apply
hospitality operations manager
Rock and Scallop —Newport
- £14 - £18 an hour
- Part-time
- Hospitality
- Management
- Culinary experience
Quick apply
10d
Insurance Claims Operations Manager
Paramount Insurance Services Ltd. —Cardiff
- £72,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Area Operations Manager
LKQ Corporation —Cardiff
- Full-time
- Negotiation
- Annual leave
- Employee assistance programme
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
3d
Burger Boyz Cardiff - Trainee Manager
Burger Boyz —Cardiff
- From £12.71 an hour
- 8 hour shift
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
14d

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Customer Manager

Network Rail -
Cardiff

Apply Now

Job details

Full-time | Fixed term contract
£46,701 - £56,963 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Paid volunteer time

Qualifications

Contracts
Negotiation

Full job description

Who We Are

At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver:

A safer and more reliable and punctual service for passengers and employees - quicker fault fixes by more agile multi-disciplined response teams.
Individual rostering - enabling us to send the right number or people to fix a fault.
Multi-skilling - investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves.
Accelerated and improved technology deployment - we have a raft of labour and life-saving technology ready to be rolled out.

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When your part of our team, you matter to us and you matter to millions. Watch our video to find out more!

Network Rail is a brilliant place to work. We provide services to the communities and the economy of the UK, connecting people with jobs, loved ones, and fun, so our work has meaning, purpose and social value. We collaborate with colleagues across the UK, and specifically Wales and its borders, including governments, local authorities, the supply chain, and environmental and infrastructure organisations, so our work is really interesting. The rail and transport industries are complex and critical, so our work is challenging and stretching. We benefit from some brilliant corporate policies around things like flexible working, employee benefits, employee networks, reward and recognition schemes, personal and career development, and a supportive and inspiring leadership culture within Wales & Borders. We are keen to recruit people who represent the communities we serve.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here

About the role

Overview

In this role, you will act as the key interface and expert with the customer for all contractual issues. Develop and maintain an effective working relationship with the customer in order to meet Network Rail's business objectives. Maximise income earned from customers through performance regimes, from opportunities for business expansion and by minimising contractual payments.

This role is based in St Patrick's House, Cardiff. Given this role's focus on stakeholder relationships within and between Network Rail, TfW, and other industry partners such as freight, train operating companies and Welsh Government, and being a part of a large, Cardiff-based team, the successful candidate will want to spend at least 3 days per week in person in Cardiff, because this is where the majority of the key team members and stakeholders are based. Some occasional business travel to other locations including Wrexham and Pontypridd may also be required.

The successful candidate will have experience in stakeholder management, collaboration skills, commercial and contractual experience, an understanding of and ability to work in a political environment, and collaboration skills.

Your Main Responsibilities will be to

Manage the contractual relationship with their customer on all issues including performance, access conditions, access agreements, invoicing and claims.

Act as arbitrator to resolve commercial and other disputes in a way that maintains customer relationships.

Communicate and challenge within and outside Network Rail's organisation so the customer's contractual rights are met.

Manage the delivery of Joint Performance Improvement Plans (JPIPs) specific to the customer.

Lead all negotiations on changes to the customer's Track Access Contract.

Manage the contractual elements of the customer's Track Access Contract performance regimes to minimise payments and identify opportunities for improving processes.

Hold responsibility for both Network Rail's compliance and the customer's compliance with the terms of the contractual agreements.

Develop and deliver all income streams relating to the customer.

Assist the Customer Relationship Executive in delivery of customer requirements.

Identify, manage and deliver improvement projects for both the customer and Network Rail.

Pay and Rewards

Salary: This role is a Band 3.B: £46,701 - £56,963 per annum.

As a Network Rail employee, you will enjoy a wide range of benefits!

Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members.
A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.
GWR ticket alliance, Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network (48 passes per year)
Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.
A range of Pension schemes to choose from
Effectively manage work-life balance with a 35hrs per week contract, hybrid working, flexible working, flexible leave, and enhanced family friendly support .
5 days paid volunteering leave.
2 weeks paid reserve leave for the Armed Forces community.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

To find out more about the benefits at Network Rail, click here .

More about the role and your application

This is a fixed term contract opportunity ending on 31st August 2027

Closing date: 4th August 2026. Late applications will not be accepted. This vacancy is also being advertised externally.

This role requires working in the office for a least 60% of the working week

To submit your application, click apply now . For tips to help you prepare and apply click here

We want to ensure everyone has an equal opportunity. Therefore, s hould you require any reasonable adjustments/modifications, please do let us know by contac ting Elisabeth Holmes on 07395 387432.

Should you wish to have a chat about this role, please contact Amanda Newton on 07887 896501

Your experience and skills

You will ideally have

Qualified to degree level or equivalent
Significant experience in a commercial environment
Commercially astute, persuasive and customer focussed
Proven ability to negotiate in a complex commercial environment
Knowledge of relevant contracts and contractual environment
Substantial experience of managing contractual relationships
Literate, analytical and numerate
Effective team leader with proven presentational and inter personal skills
Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety within your application.

What could set you apart

Comprehensive knowledge and experience in the railway business
Comprehensive understanding of the railway industry structure and contractual relationships.

Not sure if you meet all the requirements? Let us decide . Some of these criteria may be learnt in role. Therefore, if you do not meet all the criteria, please submit your application. We will screen your application against these criteria to assess the best match.

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Fixed-Term

Hours:

Full Time

Salary:

£46,701 - £56,963

Location:

Cardiff St Patrick's House, Cardiff

Geographical Area:

Wales

Closing Date:

04-AUG-2026

Job Category:

Business, Commercial and Project Management

Function:

Wales & Western Region

Organisation:

EF Head of Passenger Experience (102302) G5

Location Map

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