It operations Work, Jobs in Caversham, Brk (with Salaries)

SERVICE DESK LEAD L2(CONTRACT)
Wipro Limited —Reading
12d
Data Insights Analyst
The Fedcap Group —Reading
- £37,000 - £45,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
22h
IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
10d
IT Operations and Network Engineer
Lincoln College - University of Oxford —Oxford
- £45,212 - £49,119 a year
- Customer service
- Scripting
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Property Legal Secretary
Caversham Solicitors —Caversham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
2d
IT Manager
turn IT on —Reading
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Events Operations Coordinator (Part-Time)
Lumos Experiences —Reading
- £16 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Excel
Quick apply
2d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
10d
Assistant Manager
STUDY PLUS TUITION CENTRE —Reading
- £26,500 - £27,500 a year
- Full-time
- Sales
- English
- Organisational skills
Quick apply
7d
Senior IT Project Engineer
CloudTech24 Ltd —Send
- £40,000 - £45,000 a year
- Full-time
- Computer Science
- Project management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Construction Project Administrator Assistant
Morris and Blunt Ltd —Reading
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Data & AI Specialist
Bayer —Reading
- £41,830 - £52,287 a year
- Hybrid work
- SQL
- AI
- Annual leave
- Employee discount
5d
Unit Processor with warehouse duties
FUTURE PRO LOGISTICS LTD —Wokingham
- From £25,400 a year
- Full-time
- Warehouse experience
- Computer skills
- In-person
Quick apply
5d
IT Infrastructure and Operations Manager
Tetra Tech —Abingdon
- Hybrid work
- Azure
- Computer Science
- Windows
4d
IT Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Temporary
- Customer service
- Windows
- University
- Annual leave
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d
Project Buyer
Sapphire Balconies LTD —Reading
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Agile
- Free parking
- Work from home
Quick apply

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SERVICE DESK LEAD L2(CONTRACT)

Wipro Limited -
Reading

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Job details

12 days ago

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: SERVICE DESK LEAD L2(CONTRACT)
City: Reading
State/Province: Berkshire
Posting Start Date: 6/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Role:
Service desk lead

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Do:

To support the service desk agents in prompt delivery & customer service
Advise and collaborate with the agents on current issues and works toward the resolution of tickets
Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up
Coordinate with other IT teams as appropriate for closure of any escalated ticket
Act as a liaison between Service Desk and other teams to ensure effective communication between teams
To provide liaison and governance at both internal & client levels
Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations
Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets
Lead in the development of good customer service practices across the service desk
Produce statistics and management reports of the service desk to client & management
Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines
Capacity planning and capability development
Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment
Conduct shift planning to meet the service requirements of the client as per SLAs agreed
Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk
Assist SD agents by providing first line support when workloads are high, or where additional experience is required
Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers.
Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
In case of performance issues, take necessary action with zero tolerance for will based performance issues
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
Exercise employee recognition and appreciation

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Mandatory Skills: Service Desk Management .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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it operations jobs in caversham, brk

SERVICE DESK LEAD L2(CONTRACT)

Data Insights Analyst

IT Service Desk Analyst

IT Operations and Network Engineer

Specialist IT Services and Support II

Property Legal Secretary

Technical Support and Operations Assistant

IT Manager

Events Operations Coordinator (Part-Time)

IT Service Desk Manager

IT Analyst

Assistant Manager

Senior IT Project Engineer

Construction Project Administrator Assistant

Data & AI Specialist

Unit Processor with warehouse duties

IT Infrastructure and Operations Manager

IT Officer

IT Engineer

Project Buyer

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