Process, performance & training coordinator Work, Jobs in Chadderton, Gtm (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
21h
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
Compliance Administrator Assistant
Student Cribs —Fallowfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Entry Level Junior Laboratory Technician
West And Senior Limited —Manchester
- From £22,000 a year
- Full-time
- Computer literacy
- Laboratory experience
- No experience needed
- Free parking
- Sick pay
Quick apply
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
Customer Platform Assistant - 6 Month FTC
Northern Trains —Manchester
- £13,520 - £26,101 a year
- Weekend availability
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
2d
Process, Performance & Training Coordinator
FMG —Huddersfield
- £24,854 - £31,237 a year
- Monday to Friday
- Microsoft Office
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Graduate Portfolio Performance Analyst
Perch Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Health & wellbeing programme
- Work from home
Quick apply
2d
Quality & Performance Co-ordinator
Your Housing Group —Birchwood
- £25,000 - £26,000 a year
- Full-time
- Remote
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Project Coordinator (IT&D)
Manchester Metropolitan University —Manchester
- £28,031 - £30,378 a year
- Full-time
- Hybrid work
- University
- In-person
- Life insurance
2d
TLSE Coordinator (Information Advice & Guidance)
The University of Manchester —Manchester
- £33,002 - £36,636 a year
- Hybrid work
- Management
- Computer literacy
- Administrative experience
- Annual leave
- Employee discount
12d
Customer Service Advisor
Eakin Healthcare —Manchester
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
9d
Development Officer
First Choice Homes Oldham —Oldham
- £30,469.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Annual leave
- Employee assistance programme
Quick apply
7d
Experienced Administrator – 6 Month Fixed Term Contract
Astoriom —Rochdale
- £26,000 - £30,000 a year
- Temporary
- Microsoft Outlook
- Administrative experience
- Data entry
- Health & wellbeing programme
- Life insurance
Quick apply
1d
HR Administrator
Action Together —Oldham
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Health & wellbeing programme
- Flexitime
Quick apply
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
1d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Information Support Officer
Peerment Limited —Burnley
- £27,000 - £30,000 a year
- In-person
- Health & wellbeing programme
Quick apply
1d
Support and Progression Advisor Covering Oldham and Greater Manchester East
Ingeus —Oldham
- £28,325 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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process, performance & training coordinator jobs near chadderton, gtm

Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
21 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

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process, performance & training coordinator jobs in chadderton, gtm

Customer Information Controller

Assistant to the Head of Group Operations

Compliance Administrator Assistant

Entry Level Junior Laboratory Technician

Customer Service Advisor

Customer Platform Assistant - 6 Month FTC