customer experience manager Work, Jobs in chelmsford, eng (with Salaries)

VacancyTitle: Customer Supplies Team Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £38,080 - £44,800 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
5d
Deputy Manager
Aldi —Chelmsford
- £14.75 - £15.72 an hour
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Administrator
The Sofa Delivery Company —Chelmsford
- £25,896 a year
- Customer service
- Communication skills
Quick apply
5d
Customer Transformation Lead
Delta Housing —Chelmsford
- £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
2d
People Advisor
Pinnacle Group —Chelmsford
- £35,000 - £40,000 a year
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
15h
Shift Manager
Five Guys UK —Chelmsford
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Delivery Manager
Anglian Water Services Ltd —Colchester
- £65,000 a year
- Full-time
- Leadership
- Communication skills
7d
Store Manager
Aldi —Billericay
- £52,910 - £69,000 a year
- Annual leave
Graduate Management Trainee - Chelmsford
Enterprise Mobility —Chelmsford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Area Manager
Momentum Warranties Ltd. —Chelmsford
- £30,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Annual leave
- Life insurance
Quick apply
Merchandiser - Chelmsford
Smiths News —Chelmsford
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
Sales and Service Coordinator
ADM —Chelmsford
- Microsoft Outlook
- Customer service
- Communication skills
Supply Chain Coordinator
Delta Housing —Chelmsford
- £31,461 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
2d
Project Manager
BAE Systems —Chelmsford
- Hybrid work
- Agile
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Counter Manager - Chelmsford
Benefit Cosmetics UK —Chelmsford
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
1d
Depot Manager
BGS Intelligent Door Solutions Ltd —Basildon
- £45,000 - £50,000 a year
- Full-time
- Management
- Computer literacy
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
VacancyTitle: Programme Manager - Integrated Delivery Services
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- From £69,020 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
1d

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VacancyTitle: Customer Supplies Team Manager

Northumbrian Water/Essex & Suffolk Water -
Chelmsford

Apply Now

Job details

Full-time
£38,080 - £44,800 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service
Communication skills

Full job description

Salary

from £38,080 to £44,800 depending on experience

Location

Hanningfield, Chelmsford

About the role

Customer Supplies Team Manager

Full Time – 37 hours per week

Permanent

Salary – from £38,080 to £44,800 depending on experience.

Location – Hanningfield, Chelmsford

About the role

We’re looking for an inspiring, people-focused leader to join our Water team as a Customer Supplies Team Manager. In this role, you will lead and develop a high-performing Customer Side Leak Team, ensuring we deliver exceptional, reliable service to every customer.

You will be responsible for both team performance and customer outcomes, creating an environment where colleagues feel supported, motivated, and empowered to deliver their best. Through strong leadership, coaching, and development, you will drive high performance and continuous improvement, using insight and data to enhance operational efficiency and improve the overall customer journey preventing problems before they escalate while also working closely with service partners and managing budgets effectively to ensure resources are used efficiently and deliver maximum value.

A key part of the role involves managing complex and sensitive customer interactions. You will oversee the handling of customer complaints, ensuring they are resolved promptly, fairly, and with empathy, always maintaining a strong focus on delivering excellent customer service. Where necessary, you will represent the business in attending local authorities to obtain warrants, ensuring all activity is carried out professionally, compliantly, and in line with regulatory requirements.

Working closely with colleagues across the organisation, you will build strong relationships to resolve complex issues and identify opportunities to improve how we support our customers. By analysing performance data and customer feedback, you will tackle root causes and help shape meaningful improvements that support our ambition to be the national leader in sustainable water services.

Just as importantly, you’ll champion a culture where safety, wellbeing and inclusion come first, ensuring everyone feels supported, empowered and able to do their best work.

About you

You’re an enthusiastic and engaging leader who is passionate about delivering outstanding customer service. You have experience leading teams in a fast-paced environment and know how to motivate people to perform at their best while maintaining a supportive and positive culture.

You’re confident using performance insights and data to understand what’s happening across your team, identify opportunities for improvement and take action to drive results. With excellent communication skills, you build strong relationships with colleagues and stakeholders and are comfortable influencing and collaborating across teams.

You bring a proactive, solutions-focused mindset and enjoy coaching and developing others so they can reach their potential. You’re also comfortable managing competing priorities while keeping a clear focus on delivering great outcomes for customers.

Ideally, you’ll also have an understanding of the regulatory environment within the water industry and how customer performance measures shape the services we provide.

Here at Essex & Suffolk Water / Northumbrian Water (NWG Group), Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download

Business Plan 2025-30 - Main Report - Download

Business Plan 2025-30 - Northumbrian Water - Download

Restore and Regenerate - Our Environment Strategy to 2050 - Download

Apply Now

Refine Your Search

customer experience manager jobs in chelmsford, eng

VacancyTitle: Customer Supplies Team Manager

Deputy Manager

General Manager

Administrator

Customer Transformation Lead

People Advisor

Retail Sales Advisor - Chelmsford

Shift Manager

Delivery Manager

Store Manager

Graduate Management Trainee - Chelmsford

Area Manager

Merchandiser - Chelmsford

Sales and Service Coordinator

Supply Chain Coordinator

Project Manager

Helpdesk Administrator - Shifts

Counter Manager - Chelmsford

Depot Manager

VacancyTitle: Programme Manager - Integrated Delivery Services

I want to receive the latest job alerts for customer experience manager in chelmsford, eng

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