Family support worker Work, Jobs in Chelmsford, Ess (with Salaries)

Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Care Support Worker
Peabody —Chelmsford
- £26,228 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
Support Worker - Chelmsford
Mencap —Chelmsford
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Play Worker
Tumble Tots Chelmsford —Chelmsford
- £12.71 an hour
- Part-time
- Childcare
- Driving
- Organisational skills
Quick apply
Learning Support Assistant
The Hawthorns School —Chelmsford
- From £20,360.87 a year
- Part-time
- Working with children
- In-person
- School
Quick apply
12d
R2R103780 - Newly Qualified Social Worker - Children Services - Family Support Team
South End City Council —Southend-on-Sea
- £39,152 a year
- Hybrid work
- Annual leave
6d
Children's Support Worker
Active Care Group —Chelmsford
- Up to £13.50 an hour
- Part-time
- Annual leave
- Referral programme
Quick apply
10d
Support Worker
National Care Group —Chelmsford
- £13.01 an hour
- Full-time
- Communication skills
- Paid training
- Referral programme
Quick apply
Patient Support Associate
TFP Fertility —Chelmsford
- Weekend availability
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
4d
AOS Lived Experience Peer Support Worker - Adult
HCRG Care Group —Writtle
- £23,875 - £25,500 a year
- Communication skills
- Time management
- Employee discount
Quick apply
Care Assistant
Sanctuary Care —Chelmsford
- £13.54 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
4d
Dynamic Support Register (DSR) Keyworker
HCRG Care Group —Chelmsford
- £30,607.50 - £36,729.00 a year
- Microsoft Access
- Microsoft Office
- Bachelor's degree
- Employee discount
Quick apply
4d
Care Assistant - WEEKENDS
Elsie's Help At Home —Chelmsford
- £14 an hour
- Part-time
- No experience needed
- Flexible schedule
Quick apply
13d
Community Care Assistant – Chelmsford
Forest Homecare —Chelmsford
- £14.24 - £17.48 an hour
- Part-time
- No experience needed
- Communication skills
- Paid training
- Annual leave
Female Brain Injury Support Worker (Full time, Part time)
Rebound Care and Support Ltd —Earls Colne
- £17 - £20 an hour
- Part-time
- Driving
- In-person
- Care plans
- Annual leave
Quick apply
Childrens Care Assistant
Advantage Healthcare Limited —Chelmsford
- £13.50 an hour
- Day shift
- Childcare
- No experience needed
- Paid training
- Employee discount
Paediatric Brain Injury Support Worker - Part time hours
Rebound Care and Support Ltd —Enfield
- £17.00 - £18.50 an hour
- Part-time
- Childcare
- In-person
- Annual leave
Quick apply
5d
Support Worker
Leocrys Care Limited —Maldon
- £13 an hour
- Part-time
- Childcare
- Medication administration
- First Aid Certification
Quick apply
Housing support worker
Peabody —Colchester
- £20,982.40 a month
- Part-time
- Cooking
- Microsoft Office
- In-person
- Annual leave
- Employee discount
11d
Self Employed Carer
The Care App —Romford
- £14 - £40 an hour
- Care experience
- Communication skills
Quick apply
5d

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Employee Support Officer

Giant Group -
Chelmsford

Quick apply

Job details

Permanent | Full-time
£24,750 a year
3 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Business
Communication skills

Full job description

A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?

At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.

What we offer

Salary: £24,700 per annum

Hours: 37hrs, Mon – Fri between 9am to 6pm

Contract type: Permanent

Work Location: Hybrid/3 days from Chelmsford office

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.

Key responsibilities of the role include:

Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
Ensuring first-time resolution wherever possible through clear and concise communication.
Recognising and escalating complaints appropriately to maintain service standards.
Collaborating with internal teams to find timely solutions and ensure follow-through.
Maintaining accurate procedures and contributing to team knowledge and process improvements.
Driving high satisfaction scores by delivering a consistently positive support experience.

About you

Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).

You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.

You can only excel in this role if you:
Have great enthusiasm and attitude for the role.
Have a high level of resilience and strong written and verbal communication and emotional intelligence.
Are proficient in Microsoft office

Application deadline

All applications must be submitted by 2 July 2026

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Birthday Leave: Celebrate your special day with an extra day off.
Buy Additional Holidays: More time for you, when you need it.
Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Giant Advantage: Exclusive discounts for our amazing team.
Role Relevant Training: Invest in your career growth.
Employee Referral Bonus: Refer talent and earn rewards.
Leave for Volunteering: Paid day off for charity work.
Health Cash Plan: Your health is our priority.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
Employee Assistance Program: Get the support you need when you need it.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Soft Loans: Emergency loans for unexpected expenses.
Long Service Awards: Celebrate your loyalty and dedication.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

Pay: £24,750.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Work from home

Application question(s):

Do you have at least 1 year's experience in a customer service role?
Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
Can you work 3 days per week from our Chelmsford office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1HT

Quick apply

Refine Your Search

family support worker jobs in chelmsford, ess

Employee Support Officer

Care Support Worker

Support Worker - Chelmsford

Play Worker

Learning Support Assistant

R2R103780 - Newly Qualified Social Worker - Children Services - Family Support Team

Children's Support Worker

Support Worker

Patient Support Associate

AOS Lived Experience Peer Support Worker - Adult

Care Assistant

Dynamic Support Register (DSR) Keyworker

Care Assistant - WEEKENDS

Community Care Assistant – Chelmsford

Female Brain Injury Support Worker (Full time, Part time)

Childrens Care Assistant

Paediatric Brain Injury Support Worker - Part time hours

Support Worker

Housing support worker

Self Employed Carer

I want to receive the latest job alerts for family support worker in chelmsford, ess

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