Senior technical support Work, Jobs in Chelmsford (with Salaries)

IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
8d
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Audit Senior
Weston Brook Associates —Chelmsford
- £30,000 - £38,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
Head of Communications
Anglia Ruskin University —Chelmsford
- £58,225 - £67,468 a year
- Full-time
- Relocation assistance
7d
Site Manager – Night Shift
Raocon Limited —Canvey Island
- Up to £350 a day
- Night shift
- Supervising experience
- Quality control
- Organisational skills
Quick apply
8d
Business Development Executive
Johnson Technical Systems Ltd —Chelmsford
- From £26,436.80 a year
- Full-time
- Business development
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Senior Technology Support & Solutions Specialist
Colchester City Council —Colchester
- £34,681 - £40,612 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
1d
Assistant Director (Knowledge Exchange and Impact)
Anglia Ruskin University —Chelmsford
- Full-time
- Communication skills
- Relocation assistance
Senior Operations Technician
Intact Insurance UK Limited —Chelmsford
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
Road Safety Engineer
Ringway Jacobs —Chelmsford
- Hybrid work
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Technology Operations Manager
Mr Lender —Loughton
- Full-time
- Azure
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
7d
Senior Technical Support Analyst
Ground Control —Billericay
- Monday to Friday
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
- Life insurance
Quick apply
8d
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
Head of Positive Behaviour Support
Kent Autistic Trust —Brompton
- £45,000 - £50,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Claims Escalations Team Leader
AutoProtect Group —Harlow
- £37,000 - £40,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
- Free parking
- Store discount
Quick apply
MAPPA Administrator - Public Protection - East of England.
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Databases
- Presentation skills
- Annual leave
- Employee discount

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senior technical support jobs near chelmsford

IT Support Engineer (1st to 2nd Line Progression)

3Gi Technology Ltd
Brentwood

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Additional leave
Free flu jabs
Company pension
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
User account provisioning
Ticket management
User account management
IP networking
Communication skills
PowerShell scripting
PowerShell
Active Directory
Intune

Full job description

IT Support Analyst (1st to 2nd Line Progression)

We are looking for an experienced 1st Line Support Analyst who is ready to step up. This is not an entry-level position — but it is not a top-tier 2nd line role either. It sits deliberately in between: you have already proven yourself on a busy service desk, you handle users and tickets confidently without hand-holding, and you are now pushing at the edges of 1st line work.

You will own day-to-day support while being actively developed into 2nd line capability — escalations, Microsoft 365 administration, Intune, networking and security fundamentals. If you keep picking up tickets that are "technically 2nd line" because you wanted to learn, this role was written for you.

To be upfront: this is not "just another job in tech", and we are not looking for people who want one. We hire passionate technologists who love technology and seek it out for both work and play – the kind of person who builds labs at home and learns new tools because they want to, not because they were told to.

In return, this role is a genuine career launchpad. From here you can progress into our data & AI product-building team, become a security specialist within our Security Operations, or develop towards Architect / Solutions Architect. Candidates who can demonstrate genuine passion and a fast rate of learning will be prioritised – provided they can prove the fundamentals today.

About 3Gi

We are a UK-based technology services group specialising in Cloud, AI, MIP and Cyber Security. We own and operate three technology brands – meaning we call the shots, move fast, and build things we believe in.

We follow a "Netflix-style" culture of freedom and responsibility, where high performance and innovation go hand in hand.

If you want corporate layers and red tape, this won't be your place. If you want growth, accountability, and impact – it absolutely will be.

About the Role

You will:

Own 1st line tickets end-to-end across hardware, software, Microsoft 365 and networking
Take on escalations and stretch tickets at the lower end of 2nd line, with senior engineers behind you
Set up new starters and leavers – accounts, licences, devices and access
Build and deploy desktops and laptops, including Intune enrolment
Assist with system updates, technical rollouts and automation deployments
Monitor client environments and flag issues before they escalate
Communicate clearly with both technical and non-technical users
Produce accurate documentation and follow established processes

This is an in-person role with significant interaction with senior engineers – ideal for someone serious about progressing their career in a structured, professional environment.

About You

This role is suited to someone who already has solid, hands-on 1st line experience and wants to turn it into a genuine career in technology. You will do well here if you:

Have a real passion for technology – you seek it out for both work and play
Are comfortable with the fundamentals and find yourself wanting the harder tickets
Learn new technology proactively – Google, YouTube, AI tools, building labs – rather than waiting to be sent on a course
Are excited by where technology is heading – AI, data, cloud and security – and want to be part of building it
Stay calm under pressure and can manage competing priorities in a busy environment
Are reliable, organised and take full ownership of your work from start to finish
Want to build a career in technology, not just have another job in tech

To be clear on level: if you are completely new to IT, this is not the right starting point – keep an eye out for our junior openings instead. Equally, if you are an established 2nd line analyst, this will feel like a step back; we hire for that level separately. We want the person in between.

Required Experience (Essential)

To be considered, you must already have:

Minimum 12 months recent 1st line / service desk experience, ideally within an MSP or multi-site environment
A proven ability to resolve everyday issues independently across Windows 10/11, Microsoft 365, hardware and printing
Working knowledge of:
Microsoft 365 support and basic administration – users, licences, password resets, mailboxes
Active Directory basics – users, groups and permissions
Networking fundamentals – TCP/IP, DNS, DHCP and Wi-Fi troubleshooting
Device builds, imaging and deployment
Experience working with a ticketing system and to SLAs
Strong written and verbal communication skills
Evidence of being a fast learner with strong technical curiosity and the ability to absorb new technologies rapidly

If the fundamentals are not there yet, applications will not be progressed.

Preferred Experience (Advantageous)

Exposure to Microsoft 365 admin centres, Entra ID or Intune
Basic PowerShell, or an interest in scripting and automation
Exposure to security tooling, alert triage or Microsoft Secure Score
Experience in an MSP or multi-client environment
IT-related education or certifications (e.g. CompTIA, Microsoft fundamentals)

Career Progression – Where This Role Can Take You

We are not hiring someone to sit on a service desk forever. This role is the proving ground for our advanced teams, and the people who show capability and hunger move up quickly. The path runs through 2nd Line Support Analyst and then into one of three specialist tracks:

Data & AI – joining our data / AI product-building team, working on real products that we own and ship
Security – becoming a security specialist within our Security Operations
Architecture – developing towards Architect / Solutions Architect

You do not need to know which track is yours yet. You will get exposure to all three as you develop, and we will shape the path around where your strengths and interests land. Progression is based on capability, not tenure.

What We Offer

20 days holiday + bank holidays, additional days with tenure.
Mentoring from senior engineers and a defined route into 2nd line and the specialist tracks beyond
Hands-on exposure to advanced infrastructure, cybersecurity, AI and modern automation tooling
Smart-Casual dress, team environment, on-site parking

Working Hours

Monday to Friday, 08:00 – 17:00.

We run wider cover across the business, and you will join it as you develop – but not on day one. To be clear about what that looks like:

Saturday morning cover, on a rotation. This starts once you are up to speed and confident in the role, not immediately.
Night shift cover, on a rotation. This comes later in your progression, once you are operating as a more experienced 2nd line engineer.

Neither is part of the role from day one. We would rather be straight with you now than surprise you six months in.

Work Location

WhiteGates Business Center, Alexander Lane, Shenfield

Must be able to reliably commute.

To Apply

Only apply if you meet the required experience outlined above – and please do not apply if you are looking for "just another job in tech". This role demands solid fundamentals, a genuine passion for technology, and a real commitment to building a career with us.

Job Type: Full-time, Permanent

Ability to commute/relocate: Brentwood CM15 8QF: reliably commute or plan to relocate before starting work (required)

Work Location: In person, 5 days a week – no hybrid

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in chelmsford

IT Support Engineer (1st to 2nd Line Progression)

Operational Support Officer

Customer Services and Enquiries Assistant

VacancyTitle: Head of Delivery - Major Projects

Audit Senior

Head of Communications

Site Manager – Night Shift

Business Development Executive

Head of Branch

Business Systems, Delivery & Change Manager

Senior Technology Support & Solutions Specialist

Assistant Director (Knowledge Exchange and Impact)

Senior Operations Technician

Road Safety Engineer

Technology Operations Manager

Senior Technical Support Analyst

Associate Director Estates and Compliance

Head of Positive Behaviour Support

Claims Escalations Team Leader

MAPPA Administrator - Public Protection - East of England.

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