Head of customer service Work, Jobs in Chesham, Bkm (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Events
Hurley House Hotel —Maidenhead
- £60,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Head of Asset Intelligence
Amplius —Milton Keynes
- £81,445.19 a year
- Full-time
- Hybrid work
Director of Procurement & Supply Chain
Hollywoodbowlgroup —Hemel Hempstead
- £90,000 - £110,000 a year
- Full-time
- Employee discount
Head of Cyber Security
Affinity Water —Hatfield
- £93,000 - £105,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee discount
6d
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
5d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Head of Compliance (Bank member)
NHSProfessionals —Hemel Hempstead
- £60,000 a year
- Hybrid work
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Head of Operations & Country Manager
Alvest Equipment Services —London
- £80,000 - £100,000 a year
- Full-time
- Bilingual
- Management
- Engineering
Quick apply
Head of Digital Management
Thames Water Utilites —Reading
- Up to £115,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
12d
Head of Creative
The Jockey Club —Esher
- Full-time
- Leadership
- Annual leave
6d
Customer Transformation Lead - Smart Meters
Affinity Water —Hatfield
- Up to £65,000 a year
- Hybrid work
- Annual leave
- Employee discount
8d
Head of Proposition
PayPoint —Welwyn Garden City
- Full-time
- Leadership
Quick apply
Head of Transaction Monitoring
Enfuce —London
- Remote
- Financial services
- Leadership
- Annual leave
Volunteering Coordinator
The Hospice of St Francis —Berkhamsted
- £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
1d
Head of Majors, Customer Success
GlobalData Plc. —London
- £110,000 a year
- Full-time
- Presentation skills
- AI
- Communication skills
5d
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
12h
Head of Workspace Services
Softcat —Marlow
- Hybrid work
- School
- Flexible schedule
9d
Head of Consumer Insights
Anglo American / De Beers Group —London
- Leadership
- Annual leave
- Employee assistance programme
2d

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head of customer service jobs near chesham, bkm

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head of customer service jobs in chesham, bkm

Head Of Customer Experience

Head of Events

Head of Asset Intelligence

Director of Procurement & Supply Chain

Head of Cyber Security

Head of F&B Strategy

Head of Technology, Data and Transformation

Customer Care Coordinator

Head of Compliance (Bank member)

Head of Operations & Country Manager

Head of Digital Management

Head of Creative

Customer Transformation Lead - Smart Meters

Head of Proposition

Head of Transaction Monitoring

Volunteering Coordinator

Head of Majors, Customer Success

Senior Director, Head of International Network Compliance (EMEA)

Head of Workspace Services

Head of Consumer Insights

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