Support technician Work, Jobs in Chilcompton, Som (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
Chemistry/Sample Technician
FRAMPTONS LTD —Shepton Mallet
- £27,976 a year
- Weekend availability
- Computer literacy
- Laboratory experience
- Analysis skills
Quick apply
13d
Laboratory Equipment Maintenance Technician - pharmaceutical R&D
Oz-UK Ltd —Chippenham
- £26,000 - £29,000 a year
- Overtime
- Laboratory experience
- Analysis skills
- No degree
- Annual leave
Quick apply
8d
Production Technician
Durr Technik UK Ltd —Bath
- £28,000 - £29,000 a year
- Full-time
- Assembly
- In-person
- Leadership
- Free parking
- Sick pay
Quick apply
23h
Roadside Technician - Green Flag Patrol
Direct Line - Aviva —Frome
- £37,740 - £44,000 a year
- Overtime
- Maintenance
- Driving
- IT
- Store discount
- Employee discount
Quick apply
13d
Production/Service Engineer
Durr Technik UK Ltd —Bath
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- Assembly
- Free parking
- Sick pay
Quick apply
22h
Maintenance Technician
Cereal Partners Worldwide —Staverton
- £57,900 a year
- 12 hour shift
- Maintenance
- Programmable logic controllers
- IT
4d
Pharmacy Technician
Sulis Hospital Bath —Bath
- £31,406 - £39,046 a year
- Full-time
- Free parking
- Annual leave
Production Technician
PARAJET INTERNATIONAL —Gillingham
- £22,600 - £25,000 a year
- Full-time
- Assembly
- Organisational skills
- Power tools
Quick apply
7d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
4d
Product Testing Administrator
Valmiera Glass UK Ltd —Sherborne
- £25,974 a year
- Full-time
- Laboratory experience
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
9d
Specialist Technician (Research)
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Full-time
- University
- Organisational skills
- IT
Motor Vehicle Technician
Avalon Motor Company Ltd —Glastonbury
- £40,000 a year
- Full-time
- Customer service
- Maintenance
- Driving
- Free parking
- Store discount
Quick apply
Service/Repairs Administrator
Classic Lifts —Clevedon
- £24,420.00 - £35,525.52 a year
- Full-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
1d
Acoustic Logging Technician - Wessex Water
Tetra Tech —Yeovil
- Overtime
- Schematics
- Communication skills
Laboratory Technician
Uplift360 —Bristol
- £28,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Laboratory experience
Quick apply
8d
Science Technician
GDST —Bath
- £22,741 a year
- Full-time
- First Aid Certification
- School
1d
Endoscopy Decontamination Technician
Somerset NHS Foundation Trust —Bridgwater
- £25,272 a year
- Full-time
- Annual leave
- Employee discount
Development Lead Technician
Sofa Brands International —Melksham
- £48,000 a year
- Full-time
- AutoCAD
- Maths
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Technician
Plimsoll Productions —Bristol
- Full-time
- Software troubleshooting
- Windows
Quick apply
6d

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Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 of shift pattern)

iFacility is leading technology Company providing security integrated solutions to Companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, the gym group, Thatcher’s. As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues. What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of an IT Helpdesk Technician

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to Company policies and procedures
Able to follow instructions on Company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customer in a timely and accurate manner
Demonstrate flexibility and adaptable to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in chilcompton, som

Customer Systems Support

Chemistry/Sample Technician

Laboratory Equipment Maintenance Technician - pharmaceutical R&D

Production Technician

Roadside Technician - Green Flag Patrol

Production/Service Engineer

Maintenance Technician

Pharmacy Technician

Production Technician

Technology Support Technician

Product Testing Administrator

Specialist Technician (Research)

Motor Vehicle Technician

Service/Repairs Administrator

Acoustic Logging Technician - Wessex Water

Laboratory Technician

Science Technician

Endoscopy Decontamination Technician

Development Lead Technician

IT Support Technician

I want to receive the latest job alerts for support technician in chilcompton, som

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