Leader in training Work, Jobs in Cleckheaton, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Store Manager - 12 Month Maternity Cover Contract
Deichmann uk —Bradford
- £32,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Lifeguard
Kirklees Active Leisure —Liversedge
- £12.71 an hour
- Part-time
- In-person
- School
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Experience working with children
- Mentoring
- Free parking
Quick apply
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
14d
Senior Shift Leader
Hickory's Smokehouse —Huddersfield
- Up to £13.51 an hour
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
Quality Assurance Technician
Ring Automotive Limited, Leeds, UK —Leeds
- From £30,000 a year
- Full-time
- Remote
- Analysis skills
- Driving
- Free parking
- Annual leave
Quick apply
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Gold Card Success Executives
Space Dental —Wakefield
- From £35,000 a year
- Full-time
- Hospitality
- Sales
- Free parking
- Employee discount
Quick apply
3d
Room Leader Nursery Nurse
Melbourne Nursery —Bradford
- £24,784.50 - £27,500.00 a year
- Temporary
- Childcare
- English
- Experience working with children
- Free parking
- Employee discount
Quick apply
11d
Graduate Management Trainee - Huddersfield
Enterprise Mobility —Huddersfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
TikTok Live Team Leader
Candy's Cupcakes —Ashton-Under-Lyne
- £26,247 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Retail Team Leader
EG On The Move Ltd —Cleckheaton
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
11d
General Manager
NPS Engineering Group —Bradford
- Full-time
- Sales
- Engineering
- ERP systems
- Free parking
Quick apply
11d
Manager
Mother Hubbards —Huddersfield
- £13 - £15 an hour
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
In Home Sales Demonstrator
Harvey Water Softeners —Bradford
- £50,000 - £95,000 a year
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Trainee Geophysicist
Headland Archaeology (UK) Ltd —Cleckheaton
- £26,238 a year
- Weekend availability
- No experience needed
- English
- Microsoft Office
- Paid training
- Health & wellbeing programme
Quick apply
9d
Social Media Specialist
Early Excellence Limited —Elland
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Social media management
- Project management
- Free parking
- Annual leave
Quick apply
11d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

leader in training jobs in cleckheaton, wyk

Customer Resolution Team Leader

Store Manager - 12 Month Maternity Cover Contract

Lifeguard

Environmental Enforcement Team Leader

Learning Mentor

Claims Notification Handler

Senior Shift Leader

Quality Assurance Technician

Graduate Management Trainee - Wakefield / Dewsbury

Gold Card Success Executives

Room Leader Nursery Nurse

Graduate Management Trainee - Huddersfield

TikTok Live Team Leader

Customer Services Team Leader

Retail Team Leader

General Manager

Manager

In Home Sales Demonstrator

Trainee Geophysicist

Social Media Specialist

I want to receive the latest job alerts for leader in training in cleckheaton, wyk

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