Process lead Work, Jobs in Cleveland, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Panel Department Manager
Intelect UK Ltd —Middlesbrough
- Up to £50,000 a year
- Overtime
- Business development
- Organisational skills
- In-person
Quick apply
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
7d
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Care Home Manager
Oaklands Manor Care Home Ltd —Cleveland
- £50,000 - £65,000 a year
- Full-time
- Management
- Medication administration
- Nursing home
Quick apply
10d
Specialist Neurodevelopmental Practitioner
Evolve Psychology Services —Middlesbrough
- £30,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Leadership
- Annual leave
Quick apply
9d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Regional Operations Manager
LOVESPACE —Middlesbrough
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Leadership
- Employee discount
Quick apply
Quality & Accreditation Standards Manager
The Fedcap Group —Stockton-on-Tees
- £42,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
- Annual leave
- Work from home
Quick apply
Associate Director - Project Controls - Energy & Natural Resources
Turner & Townsend —Stockton-on-Tees
- Full-time
- Remote
- Microsoft Office
- Business development
- Project management
Quick apply
10d
Service Manager (Children and Young People)
Nova Care Group —Peterlee
- £52,000 a year
- Full-time
- IT
- Leadership
- Annual leave
- Referral programme
Duty Manager/Supervisor
Soccer Sensations Teesside —Stockton-on-Tees
- £13.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Process Operator
Natara Global —Billingham
- £27,500 - £36,500 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Scaffolding, Insulation and Painting Project Manager
TBC LTD —Redcar
- £80,000 - £100,000 a year
- Full-time
- Civil engineering
- Project management
- Organisational skills
Quick apply
7d
Bid Manager
razorblue Careers —Stockton-on-Tees
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
QA Systems Lead
SeAH Wind —Middlesbrough
- No degree
- Welding
- Leadership
- Annual leave

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process lead jobs near cleveland, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in cleveland, nyk

Senior Customer Service Manager

Panel Department Manager

Change & Delivery Lead - Public Sector

Power Platform Solutions Architect

Care Home Manager

Specialist Neurodevelopmental Practitioner

Tribunal, Dispute Resolution and Complaints Lead

Change, Configuration and Release Management Team Manager

Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Regional Operations Manager

Quality & Accreditation Standards Manager

Associate Director - Project Controls - Energy & Natural Resources

Service Manager (Children and Young People)

Duty Manager/Supervisor

Process Operator

Scaffolding, Insulation and Painting Project Manager

Bid Manager

Graduate Management Trainee - Stockton on Tees / Darlington

QA Systems Lead

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