customer service coordinator Work, Jobs in cobham, sry (with Salaries)

Customer Experience Coordinator
Hideway Garden Rooms —West Byfleet
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Sick pay
Quick apply
1d
Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Coordinators
AXA —Redhill
- £24,479 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee discount
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
4d
Training Operations Coordinator
British Airways —Heathrow
- Full-time
- Customer service
- Travel
- IT
3d
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
10d
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
4d
Customer service planning coordinator
Netbox Recruitment —Biggin Hill
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Administrative experience
11d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
10d
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
10d
Operations Coordinator
PHSGroup —Middlesex
- £28,253 a year
- Monday to Friday
- Customer service
- Salesforce
- Communication skills
- Employee discount
12d
Customer Service & Cake Store Coordinator
EM CAKES —London
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Paid training
Quick apply
2d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Part Time Administrator/Co-ordinator – Estate Agency
Manners Residential —Woking
- £10.85 - £12.21 an hour
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
4d
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
6d
Dental Receptionist/Patient Treatment Coordinator (Full-Time)
Kingston Dental Clinic —Kingston upon Thames
- £24,000 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
6d
Customer & Partner Experience Coordinator - EMEA
Workiva —London
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel

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Customer Experience Coordinator

Hideway Garden Rooms
West Byfleet

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services

Full job description

Purpose of Role.

This role is responsible for managing the customer journey from point of sale through to project completion and beyond. The focus is on maintaining engagement, delivering an outstanding customer experience, reducing cancellations and supporting operational efficiency across the business.

As a growing company, this role will also involve supporting a range of broader business functions. We are looking for someone who is proactive, highly organised, commercially aware and comfortable taking ownership across multiple areas.

Core Responsibilities.

Customer Experience (Post-Sale)

Own the customer relationship from the point of deposit through to project completion and aftercare
Send welcome communications and onboarding materials to new customers
Provide proactive timeline updates and key milestone communication throughout the build process
Confirm build start dates and site arrival times with customers the week prior to works commencing
Answer customer queries promptly and manage expectations with clarity and professionalism
Ensure a consistently high-quality, premium customer experience that reflects the Hideaway brand

Engagement & Retention

Implement and manage the pre-build engagement process to keep customers informed and confident
Reduce cancellations through proactive, thoughtful communication during the waiting period
Identify at-risk customers early and escalate to the relevant director where needed
Following project completion, proactively request customer reviews and testimonials across relevant platforms
Drive customer referrals using established templates and processes, ensuring every completed project generates referral opportunities
Promote and sell maintenance packages to completed customers as part of the aftercare process

Communications Management

Review all incoming customer WhatsApp messages daily and compile an action list of messages requiring a response, identifying who within the team needs to respond to each
Ensure no customer or enquiry communication is missed or delayed across any channel
Maintain clear, professional communication standards across all customer-facing channels

Operations Support

Coordinate with the build team on scheduling, sequencing and project updates
Ensure customers are kept informed of site visit dates, build timelines and any changes
Manage change orders from customers, including pricing, communicating amendments to the build team, finance and procurement, and ensuring all changes are documented and confirmed with the customer before work proceeds
Track project progress against programme and flag delays or issues promptly

Finance & Commercial Support

Chase outstanding customer payments in line with agreed payment schedules
Maintain clear, professional communication with customers around invoicing and payment milestones
Support reconciliation of customer accounts where needed

Marketing & Brand Support

Post updates in local community social media groups to raise brand awareness
Manage Google Business Profile updates, including publishing posts one to two times per week and uploading project photos regularly
Monitor and respond to online reviews, engaging with customer feedback professionally and promptly
Support content gathering across live projects, including photography, video and customer testimonials
Assist with email marketing campaigns and customer communications
Liaise with external marketing partners on content, campaigns and brand activity as required

Systems & Administration

Maintain accurate and up-to-date CRM and customer records
Track key customer journey metrics and report on performance regularly
Support the continuous improvement of internal processes and customer-facing workflows

About You.

The ideal candidate will be:

Highly organised with excellent attention to detail
A confident, professional communicator both in person and across phone, email and messaging platforms
Proactive and self-motivated, comfortable working independently and taking ownership
Commercially aware with a natural ability to build rapport and trust with customers
Experienced in a customer-facing coordination or account management role
Comfortable working in a fast-paced, growing business where priorities can shift
Familiar with CRM systems, Microsoft365 and social media platforms
Genuinely interested in delivering an outstanding customer experience
Energised by working within a small, ambitious team and excited by the pace and opportunity of a fast-growing business

This job description is not exhaustive and may be amended from time to time in line with business needs. The role holder may be required to carry out other reasonable duties as requested.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Sick pay

Application question(s):

Do you have at least 1-2 years’ experience in a customer-facing role (this could include customer service, hospitality, retail, estate agency, administration or similar)?
Please confirm your most recent relevant role and briefly describe your responsibilities.

Work Location: In person

Quick apply

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