Hotel receptionist Work, Jobs in Colchester, Ess (with Salaries)

Hotel Receptionist/Reservationist
Greyfriars Hotel —Colchester
- £26,436.80 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
2d
Hotel Receptionist
Lifehouse spa & hotel —Thorpe le Soken
- £26,437 a year
- Weekend availability
- Bilingual
- Hospitality
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
11h
Receptionist/Kennel Hand
Hilltop Boarding Kennels & Cat Hotel —Colchester
- £12.71 an hour
- Weekend availability
- English
- Administrative experience
- Front desk
- Employee discount
Quick apply
1d
Night Reception / Porter
Stoke by Nayland Resort —Stoke by Nayland
- From £13.27 an hour
- Weekend availability
- Hospitality
- Hotel
- Administrative experience
- Free parking
- Store discount
Quick apply
4d
Hotel Receptionist
The Hotel Folk —Lavenham
- Up to £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Store discount
Quick apply
2d
Receptionist
The Lion Inn, Boreham —Chelmsford
- Part-time
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
8d
Guest Service Assistant
Holiday Inn Express Braintree —Braintree
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- English
- Employee discount
Quick apply
8d
Reception and Events Manager
The Hotel Folk —Lavenham
- Up to £30,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Receptionist
Surya Hotels —Sudbury
- Up to £12.75 an hour
- Part-time
- Microsoft Outlook
- Sales
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
10d

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Ground Floor - Team Member
Premier Inn —Colchester
Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect.
Up to £13.06 an hour
Quick apply
1d
Hotel Receptionist/Reservationist
Greyfriars Hotel —Colchester
Respond promptly and professionally to telephone, email and online enquiries. Develop a strong knowledge of GreyFriars, local attractions and transport links to…
£26,436.80 a year
Quick apply
2d

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Hotel Receptionist/Reservationist

Greyfriars Hotel
Colchester

Quick apply

Job details

Full-time
£26,436.80 a year
2 days ago

Benefits

Transport links
On-site parking

Qualifications

Bilingual
Hospitality
Multilingual
Guest services
Hotel experience

Full job description

GreyFriars Hotel

GreyFriars is an exquisite, Michelin-recommended luxury hotel with superb restaurant and lounge bars, opened in 2015. Beautifully appointed with our guests' comfort and convenience in mind, GreyFriars offers five-star service, comfortable Club Rooms, larger Classic Rooms and spacious luxury Suites. It is a destination in its own right and the ideal place to stay when visiting Colchester, Constable Country and this part of East Anglia.

The Role – Reservationist/Receptionist

We are looking for an enthusiastic and personable hospitality professional to join our Reception and Reservations team.

As the first point of contact for many of our guests, whether in person, by telephone or via email, you will play a vital role in creating exceptional first impressions and delivering the warm, attentive service for which GreyFriars is renowned.

This is a varied, hands-on role combining reception, reservations and guest services. You will be responsible for ensuring every guest enjoys a seamless experience from their initial enquiry through to departure, while working closely with our Housekeeping, Food & Beverage and Events teams to deliver the highest standards of hospitality.

Key Areas of Responsibility

Manage bedroom and restaurant reservations using the Hotel Management System (HMS) and ResDiary.
Respond promptly and professionally to telephone, email and online enquiries.
Welcome guests, complete check-in and check-out procedures and process payments accurately.
Prepare, check and settle guest accounts and process deposits where required.
Record guest preferences and special requests, ensuring these are communicated effectively to the relevant departments.
Respond to wedding and event enquiries and ensure a seamless handover to the Events Team.
Escort guests to their rooms and assist with luggage where required.
Process room service orders and assist with guest requests throughout their stay.
Arrange taxis and other transport requirements for guests.
Ensure the Reception area is presented to the highest standard at all times.
Manage the hotel's secure gate entry system for arriving guests.
Maximise room occupancy through effective reservation management and promote bedroom upgrades and hotel experiences where appropriate.
Develop a strong knowledge of GreyFriars, local attractions and transport links to confidently assist guests.
Handle guest feedback and resolve enquiries professionally, escalating where appropriate.
Report maintenance and health & safety issues promptly to the Duty Manager.
Maintain the highest standards of personal presentation and professionalism at all times.
Work closely with all hotel departments to ensure a seamless guest experience.
Maintain confidentiality of guest information and comply with GDPR requirements.
Attend departmental meetings and training sessions as required.
Undertake any other reasonable duties requested by the Management Team to support the smooth operation of the hotel.

This role will include evenings, weekends and bank holidays on a rota basis.

Pay: £26,436.80 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

hotel receptionist jobs in colchester, ess

Hotel Receptionist/Reservationist

Hotel Receptionist

Receptionist/Kennel Hand

Night Reception / Porter

Hotel Receptionist

Receptionist

Guest Service Assistant

Reception and Events Manager

Receptionist

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