Customer service/data entry Work, Jobs in Coleshill, War (with Salaries)

1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Customer Service Assistant
Midlands Partnership University NHS Foundation Trust —Tamworth
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Evaluation Analyst
West Midlands Combined Authority —Birmingham
- £40,539 - £45,342 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
5d
Travel Operations Coordinator
Trivia EM Travel Services UK Ltd —Coventry
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
- Sick pay
Quick apply
3h
Recruitment and Operations Administrator - Worklink - 107737 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Sick pay
4d
Office Assistant
Zaff housing ltd —Washwood Heath
- £24,420.00 - £47,163.41 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Accounts Assistant
Magna Signs —Nuneaton
- £26,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Data entry
- Organisational skills
- Free parking
Quick apply
4d
Medical Receptionist (Bank Receptionist Role)
Downsfield Medical Centre —Sheldon
- From £12.71 an hour
- Temporary
- Customer service
- GP surgery experience
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Part Time Receptionist / Host
Paul Rigby Group —Birmingham
- £9,252.88 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
13d
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Annual leave
Quick apply
5d
FNOL Motor Claims Handler
1010 Solutions —Birmingham
- £25,000 - £28,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
People Administrator
West Midlands Combined Authority —Birmingham
- £30,579 - £34,780 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
4d
Sales Office Administrator
B.A. Steels Limited —Alveston
- £23,500 - £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Officer - Processing Operations
Homes England —Birmingham
- £26,946 - £31,427 a year
- Full-time
- Presentation skills
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
6d
Sales advisor
airtools and compressor services 2000 LTD —Birmingham
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
HR Administrator
Midland Group Training Services Ltd —Coventry
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
13d
Admissions Officer
University of Wolverhampton —Wolverhampton
- £33,002 - £35,608 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
5d
Senior Office Administrator/Customer Service
Zenith PA —Birmingham
- £25,000 - £32,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
4d
Conveyancing Roles - All Levels
Key Conveyancing —Leamington Spa
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
Customer Service and Administration
Eternal Smiles Dental Centre —Solihull
- From £13.50 an hour
- Part-time
- Microsoft Word
- Sales
- Customer service
Quick apply
7d

I want to receive the latest job alerts for customer service/data entry in coleshill, war

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service/data entry jobs near coleshill, war

1st Line Application Support Analyst

Sensical Services Ltd -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
3 days ago

Benefits

Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Management
Incident management
Customer service
Organisational skills
IT
Customer support
Application support
Communication skills

Full job description

First Line Application Support Analyst

Coventry, CV1 2TT
£26,000 – £32,000 depending on experience
Office-based
Permanent, Full-Time

Sensical, a London-based IT MSP, is hiring a 1st Line Application Support Analyst to join our Coventry team. This is an entry-level support role focused on logging, triaging and resolving application support tickets, or escalating them where needed. It would suit someone with 1-2 years of customer-facing experience, ideally in application support, product support, bug tracking, QA support, service desk or a similar environment where accurate issue capture and ticket ownership are important.

The Role

You will support users of custom line-of-business applications by gathering clear information, completing initial checks, keeping tickets updated and ensuring issues are resolved or escalated appropriately.

Handle incoming incidents and requests by phone, email and portal.
Accurately log and maintain tickets, including issue details, affected system and user context.
Triage, categorise and troubleshoot application issues using documented checks.
Monitor assigned tickets, including internal follow-up, and provide timely, professional customer updates.
Resolve issues where possible or escalate to the right team or third party.
Coordinate with the wider team to ensure information and documentation flow clearly and promptly.
Carry out administrative tasks, including data entry.
Flag recurring issues or patterns that may need wider review.

Personal Competencies and Behaviours

Excellent written and verbal communication.
Professional attitude, able to work with stakeholders at all levels of an organisation.
Excellent organisational skills, with the ability to reprioritise tasks efficiently.
Methodical approach with the ability to follow agreed processes.
Excellent attention to detail, naturally curious and able to ask good questions.
Customer service focus, with good ownership and a desire to go above and beyond.
Comfortable learning new applications, workflows and systems.
A passion for IT and an interest in business applications, software behaviour and customer support.

Technical Skills

The successful candidate should have good user-level confidence with applications, a structured approach to issue investigation and the ability to follow internal processes.

Essential:

Good user-level knowledge of Windows desktop applications.
Basic understanding of Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel).
Understanding of passwords, user accounts, permissions and access-related issues.
Ability to follow technical or process documentation carefully and record outcomes accurately.

Useful experience or aptitude:

Experience using a ticketing, service desk, or case management system.
Experience writing clear internal support documentation.
Ability to capture steps to reproduce issues and identify expected vs unexpected behaviour.
Awareness of user errors, data quality, workflows, configuration and permissions.
Awareness of ITIL or basic incident management.
Desirable background:
Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

Desirable background:

Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

The Company

Sensical Services Ltd is a small, fast-growing IT consultancy and managed services provider based in the City of London. We are a friendly, supportive team delivering high-quality IT support to small and medium-sized organisations, including clients in financial services. We are an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Benefits

· Annual bonus
· Pension scheme, up to 4% match
· Birthday day off
· Perkbox discount scheme
· Training and ongoing certification
· Employee Assistance Programme
· Vitality private health insurance, including dental, optical and mental health
· Enhanced sick pay
· Season ticket loan
· Cycle to Work scheme
· Bring Your Own Device allowance
· Regular staff events and office refreshments

Please note that some benefits only become available after completion of any probationary period.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Private dental insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Coventry CV1 2TT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How would you rate your IT technical ability from 1 to 5?

1 = none/beginner; 3=average user; 5= able to provide support

Experience:

Application support: 1 year (preferred)
IT, software support, customer service or service management : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service/data entry jobs in coleshill, war

1st Line Application Support Analyst

Customer Service Assistant

Evaluation Analyst

Travel Operations Coordinator

Recruitment and Operations Administrator - Worklink - 107737 - Grade 4

Office Assistant

Accounts Assistant

Medical Receptionist (Bank Receptionist Role)

Part Time Receptionist / Host

Product and Pricing Data Administrator

FNOL Motor Claims Handler

People Administrator

Sales Office Administrator

Officer - Processing Operations

Sales advisor

HR Administrator

Admissions Officer

Senior Office Administrator/Customer Service

Conveyancing Roles - All Levels

Customer Service and Administration

I want to receive the latest job alerts for customer service/data entry in coleshill, war

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected