Customer service representative Work, Jobs in Collingbourne Ducis, Wil (with Salaries)

Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Test Valley Borough Council —Andover
- £27,424.56 - £29,056.08 a year
- Temporary
- Bilingual
- Customer service
- English
Quick apply
Customer Service Representative
Envy Bathrooms —Andover
- £13 an hour
- Part-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
4d
Sales & Customer Service Assistant
Marlborough Tiles —Marlborough
- £12.71 an hour
- Full-time
- Microsoft Outlook
- No experience needed
- Administrative experience
- Free parking
- Employee discount
Quick apply
2d
Customer Service Representative
PSA Parts Ltd —Salisbury
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
1d
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
Customer Service Assistant
ESS Compass —Pewsey
- £12.71 an hour
- Full-time
- Customer service
- Food service experience
- Cash handling
Customer Service Assistant
Southern Co-op —Andover
- Employee assistance programme
- Employee discount
10d
Customer Service & Online Listing Assistant
The Britannia Coin Company —Swindon
- £25,350 - £26,325 a year
- Full-time
- Customer service
- Computer literacy
- English
- Sick pay
Quick apply
4d
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Green Snow Ltd. —Ower
- From £13.03 an hour
- Full-time
- Microsoft Word
- Computer literacy
- English
- Store discount
- Work from home
Quick apply
8d
Customer Support Advisor
SNG (Sovereign Network Group) —Greenham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
2d
Customer Service Advisor
Edenred —Swindon
- £25,758.24 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Support Advisor
Aster Group —Devizes
- £25,993 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
2d
Supply Chain Customer Service Team Leader
Elis —Andover
- Up to £32,000 a year
- Customer service
- Continuous improvement
- Training & development
- Employee assistance programme
3d
Guest Services Representative
U.S. Air Forces, Europe —Mildenhall
- £15.00 - £15.41 an hour
- Weekend availability
- English
- Travel
- In-person
Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Swindon
- Full-time
- Accounting
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
2d
Customer Service Agent
Tedaisy Insurance Group Limited —Salisbury
- £24,250 - £24,500 a year
- Monday to Friday
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- No experience needed
- English
- Life insurance
- Referral programme
Quick apply
2d
Customer Services Advisor
Halfords —Andover
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
10d

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Customer Services Advisor

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Communication skills

Full job description

Ref

1294

Department

Service | Service Management

Location

Swindon - HQ

Employment type

Full-time

Salary

£26,436.80

Description

Customer Services Advisor - Swindon

Role Overview

At Oak Furnitureland, the Customer Centre is the heart of our business and often our customers' first point of contact. The Customer Service Advisors play a crucial role in our bustling customer centre. They use their empathy, excellent communication skills and customer-first attitude to manage a variety of queries and resolve them to completion, ensuring the customers’ needs are fully met.

Their friendly, professional demeanour and genuine desire to help others mean they always put the customer first. By documenting each interaction and following up on outstanding issues, they contribute to continuously improving our customer service processes, assisting the department in being high-performing.

This commitment to high performance is recognised and rewarded through the opportunity to earn monthly bonuses based on performance against set KPIs, which ensures that our colleagues are rewarded for their dedication and hard work.

About The Role

Core Responsibilities

Addressing high volumes and various customer inquiries, ensuring each is resolved to the customer's satisfaction.
Providing outstanding service to our customers via telephone and email.
Advising customers on the care of their Oak Furnitureland products.
Identifying and implementing appropriate solutions for customer complaints.
Ensuring all customer interactions comply with company policies and procedures.
Maintaining departmental and personal Service Level Agreements and KPIs per Company expectations.
Ensuring all written and oral communications are of the highest standard and in line with Company guidelines.
Take ownership of customer issues assigned to you, resolve them appropriately, and follow up to maintain customer confidence in the brand.
When necessary, seek advice and guidance from Line Management for unique or uncertain cases.
Keeping up to date with the Company’s products, services, and policies.
Act as a role model and advocate for Oak Furniturelands' Purpose and Values, holding oneself and others accountable.
Promote collaborative work towards joint goals, bringing individuals together at the right time for successful outcomes.
Confidently solve problems and find viable solutions through research and constructive challenge to existing processes.
Adapt to change and ambiguity, prioritising competing demands in a fast-paced environment.

Skills and Experience

Previous experience in a customer service call centre environment - Desirable
Demonstrated experience in handling complex and emotional complaints - Desirable
High level of accuracy and attention to detail.
Exceptional verbal and written communication skills.
Ability to remain calm in a busy, pressurised environment.
Skilled at negotiating and selling resolutions to the customer.
Professional understanding of the importance of first-class customer service with flexibility, multitasking abilities, and strong problem-solving skills.
Proficient in computer systems, including Microsoft Word and Excel.

In addition to the basic salary, Customer Service Advisors can earn monthly bonuses of up to £200 depending on performance against set KPIs (bonuses are not guaranteed or contractual).

Working Hours

This is a full-time role working 40 hours per week, Monday to Friday, 9 am to 6 pm.

Work Location

Swindon Head Office.

This position may suit individuals with previous skills or experience gained from the following roles: Customer Service Agent, Customer Service Assistant, Customer Service Administrator, Customer Service Executive or Customer Service Representative.

Benefits

Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.

Company Information

Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.

Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.

Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.

To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values:

We are adaptable
We are experts
We are authentic
We are one team
We put our customers first.

Equal Opportunities Employer

Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.

We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.

Please know that any offer is subject to references and a DBS check.

Apply Now

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