It support Work, Jobs in Colney Heath, Hrt (with Salaries)

IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
10d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
10d
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
IT Support Technician - First Line Onsite: Immediate Start
Concero UK —Hitchin
- £25,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
10d
Manufacturing IT Support Engineer
BTL IT Solutions Ltd. —Luton
- From £35,000 a year
- Full-time
- Computer networking
- In-person
- Free parking
Quick apply
4d
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Hitchin
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
IT Apprentice
Ministry of Sound Ltd —London
- £25,000 a year
- Azure
- Windows
- IT
Quick apply
3d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
MDM IT Support
NHS Professionals —Aylesbury
- £14.89 - £16.93 an hour
- Temporary
- Travel
- Annual leave
Quick apply
14d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
6d
Application Support Analyst
Quarrydale Consulting Ltd —Sands
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Bereavement leave
- Sick pay
Quick apply
5d
IT Apprentice
West Ham United —London
- £20,000 a year
- Weekend availability
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
3d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
13d
IT Support Engineer
Bouygues Construction —London
- Full-time
- Remote
- Customer service
- IT
- Communication skills
- Annual leave
- Life insurance
3d
IT Support Apprentice
ORCA Service Technologies —Maidenhead
- £27,976 a year
- Full-time
- Microsoft Office
- Software development
- IT
- Life insurance
- Referral programme
Quick apply
4d
Junior IT Engineer
Parry Street Tech —London
- From £26,500 a year
- Full-time
- Azure
- English
- IT
Quick apply
8h
IT Hardware Technician - Prestaging & Testing
Tesora Technology Services —Potters Bar
- £26,436.80 - £30,000.00 a year
- Full-time
- IT
- In-person
Quick apply
7d
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
10d

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IT Service Desk Analyst

ONS -
Hatfield

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
10 days ago

Benefits

Free parking
Company pension
Company events
Gym membership
On-site parking

Qualifications

French
Spanish
Operating systems
Microsoft Outlook
Customer service
GCSE
Microsoft SQL Server
Windows
Technical support
Microsoft Office
Organisational skills
ServiceNow
IT
Italian
Microsoft Outlook Calendar
Communication skills
German
Dutch

Full job description

IT SERVICE DESK ANALYST

Who do I report to? Service Desk Supervisor

Where am I located? Hatfield office (near London), with possible travel to Sheffield main office, as and when required.

Hours of operation? Flexible shift patterns between 6am and 11pm Weekdays (subject to change if business require more support) on weekends (public holidays)

What’s the purpose of the job?

To be the first point of contact for the business (clubs/team members) & suppliers in order to own, manage/resolve all

IT service incidents/service requests

Providing an uninterrupted IT service to the business – members, clubs and team members, this involves:
Receiving (all channels – self-service portal, phone, email, walk-in) logging and managing service incidents and requests from clubs/team members & suppliers – in order to resolve within a timely manner
Performing routine monitoring, daily checks and hyper care checks to proactively identify and diagnose recurring and imminent service issues in order to pre-empt resolution

What will I be doing?

Responsible for analysing, categorising, prioritising and logging all incidents via self-service portal, calls, walk-ins from clubs/team members or alerting systems/suppliers, in order to manage and resolve within agreed SLA (according to its severity) and communicate progress/resolution of the fix
Ensure all incidents/service requests are logged in the IT Service Management system and manage them throughout the lifecycle - taking ownership of the situation
This might involve fixing the issue directly via a documented solution or escalation to Systems Support Team or to the supplier
Where stakeholders have raised issues via self-service portal – ensure category has been accurate and re categorise as necessary
Follow up on the incident progress with Systems Support/Suppliers in order to get status/decide on further escalation
Clear and timely (according to severity) communication of progress/closure of service incident on a regular basis to stakeholders – club(s)/team member(s)/leadership
Where an incident/problem is assigned to the IT Systems Support Analysts update stakeholders of progress as well as new point of contact for incident ownership
Provide comprehensive handover of high severity P1 incidents at end of rota to next colleague on shift or to the out of hours team
Take ownership of high severity P1 incidents at start of rota o During OOH rota, identify P1 incidents and manage through to resolution
Ensure all service interruptions, downtime and P1’s are recorded with detailed timelines in the Incident Log
Responsible for identifying reoccurring incidents and notifying the IT Service Desk Supervisor so they can be managed appropriately
Responsible for service monitoring on defined service dashboards, daily (applications/infrastructure) checks (start of day/end of day) and seasonal hyper checks in order to identify and report trends to Service Desk Supervisor/Systems

Support team & or Suppliers in order to avoid service disruption or to improve service standards

Responsible for performing recurring scheduled tasks (eg period end work, direct debit process etc)
Create and update knowledge base articles to facilitate first time fixes
Ensuring the IT Service Desk documentation required for support purposes is accurate and up-to-date on the Service knowledge base including known issues, first time fixes, and the support and escalation matrix
Responsible for performing other BAU standard tasks, ie joiner mover leaver
Attend relevant team meetings – including daily huddle

How will I be measured?

Percentage of first time fixes - average of team to your individual average (averages should be created on a periodic basis)
Time to resolve first time fixes average of team to your individual average
Positive 360 feedback from Service Desk Supervisor, Systems Support Team/Suppliers (include input on accurate categorisation, timely escalation, incorrect escalations) and stakeholders
Prepared to contribute at daily huddle
Daily checks have been completed
Number of trends and issues pre-emptively identified and escalated
Quality and accuracy of knowledge base articles

What qualifications, skills and experience do I need?

Previous customer service experience
Understanding of Microsoft based operating systems with emphasis on Windows 10 and Office 365
Experience with using and troubleshooting Outlook 365 (permissions, calendar sharing, and delegation)
Ability to use a call logging system (eg. Sysaid, ServiceNow)
Excellent communication skills and telephone manner
Comfortable with accurately documenting in a clear and concise manner
Confident and experienced in dealing with challenging situations and able to demonstrate problem solving and trouble shooting skills
Excellent organisational skills and the ability to effectively time manage a number of different issues – with varying severity
A commitment to going above and beyond in delivering an exceptional service that colleagues recognise as being valuable

Desirable

Experience and knowledge of leisure industry
Experienced dealing with outsourced IT hosting service providers with technologies such as Citrix, Virtual Servers, Web

Applications, Laptops/Desktops, SQL Server Databases

Speaks one or more of other languages – German, French, Spanish, Italian or Dutch

Key behaviours

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Calm under pressure
Resilience and drive to achieve results
Energetic
Can do, self-motivated
Diligent
Sense of ownership
Collaborative working, one team, supportive: no idea is a bad idea
Latest tech innovations
Think holistically – communicate and engage: how our technology impacts member/club experience

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking

Ability to commute/relocate:

Hatfield AL10 9UE: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in colney heath, hrt

IT Service Desk Analyst

Remote Support Desk Operative

IT Executive

IT Support Technician - First Line Onsite: Immediate Start

Support Analyst

Manufacturing IT Support Engineer

IT Field Support Technician - T2 / Second Line Immediate Start

IT Support Assistant

IT Apprentice

IT Support Engineer

MDM IT Support

ICT Support Officer

Application Support Analyst

IT Apprentice

On-Site 1st/2nd Line Support Technician

IT Support Engineer

IT Support Apprentice

Junior IT Engineer

IT Hardware Technician - Prestaging & Testing

IT Support Assistant

I want to receive the latest job alerts for it support in colney heath, hrt

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