Patient access occupations Work, Jobs in Congleton, Chs (with Salaries)

Front of House & Patient Co-ordinator
The Nantwich Clinic Ltd —Nantwich
- £26,436.80 - £29,580.00 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Free parking
- Store discount
Quick apply
14d
Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Apprentice Receptionist - Business Admin Level 3 With Clinical Coding
Goldenhill Medical Centre —Tunstall
- £15,600 a year
- Monday to Friday
- Administrative experience
- Front desk
- In-person
Quick apply
3d
Emergency Department Progress Chaser
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- 12 hour shift
- Communication skills
2d
Patient Care Navigator
Silverdale and Ryecroft Practice —Silverdale
- From £12.71 an hour
- Part-time
- No experience needed
- Microsoft Office
- Case management
- Annual leave
Quick apply
Bank NHS Patient Services Administrator
Optegra —Manchester
- £13 - £16 an hour
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Podiatry Practice Co-ordinator
The Bell Practice Ltd —Chorlton cum Hardy
- £13.45 an hour
- Part-time
- Administrative experience
- Front desk
- Cleaning
- Annual leave
- Sick pay
Quick apply
12d
Care Navigator
Millcroft Medical Centre —Crewe
- £12.71 an hour
- Full-time
- English
- Analysis skills
- Front desk
- Health & wellbeing programme
Quick apply
Patient Care Agent
Oushk Pharmacy —Stockport
- £26,437 - £29,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
10d
Patient Administrator
Circle Health Group —Cheadle
- £24,947 a year
- Part-time
- Hospital
- Computer literacy
- Administrative experience
- Employee discount
- Life insurance
6d
Medical Services Coordinator
Fidas Bologna Foundation —Manchester
- £48,000 a year
- Full-time
- Microsoft Outlook
- Software troubleshooting
- English
Quick apply
4d
Medical Receptionist
Oakland's Medical Centre —Middlewich
- £13.20 an hour
- Part-time
- GP surgery experience
- Data entry
- Front desk
- Free parking
Quick apply
6d
Medical Receptionist
Washway Road Medical Centre —Sale
- £12.75 - £13.51 an hour
- Part-time
- Customer service
- Computer literacy
- GP surgery experience
Quick apply
2d
Assistant Pathway Coordinator - Trafford CORE CAMHS
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- University
- Data entry
- IT
13d
SPHT Team Attached Administrator
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Front desk
- Computer skills
2d
Receptionist - PCC (Leek)
MedicoPartners —Leek
- £12.71 - £13.71 an hour
- Weekend availability
- Front desk
- Communication skills
Quick apply
Outpatient & Inpatient Waiting List Clerk - Sleep Service
Manchester University NHS Foundation Trust —Davyhulme
- £25,760 - £27,476 a year
- Full-time
- Databases
- University
- Organisational skills
9d
Receptionist - PCC (Stoke-on-Trent)
MedicoPartners —Stoke-on-Trent
- £12.71 - £13.71 an hour
- Weekend availability
- Front desk
- Communication skills
Quick apply
Patient Administration Lead
Circle Health Group —Northwich
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Team management
- Employee discount
- Life insurance
Medical Secretary
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- Typing
- Leadership
10d

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Front of House & Patient Co-ordinator

The Nantwich Clinic Ltd -
Nantwich

Quick apply

Job details

Permanent | Full-time | Part-time upon request
£26,436.80 - £29,580.00 a year
14 days ago

Benefits

Free parking
Store discount
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Hospitality
Record keeping
Customer communication
Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Client communication
Patient service
Appointment booking and call handling
Medical reception and administration experience
Organisational skills
Front desk
Managing patient records
Communication skills
Office experience

Full job description

Pay: £26,436.80-£29,580.00 per year

Job Description:

THE NANTWICH CLINIC
Front of House & Patient Coordinator

Nantwich, Cheshire | Full-Time | Permanent

ABOUT THE NANTWICH CLINIC

The Nantwich Clinic is a premium, multi-specialty private clinic based in Stapeley, Nantwich.

We provide Physiotherapy & Rehabilitation, Podiatry, Audiology, Private GP Services, Aesthetics, Wellness, and advanced treatment technologies within one integrated clinic environment.

We are not a high-volume, transactional clinic.

Patients come to us because they want to feel genuinely looked after, guided properly, and confident they are in safe hands. The front of house team is central to creating that experience.

This is not a standard receptionist role.

We are looking for an experienced Front of House & Patient Coordinator who can confidently manage a busy clinic environment while maintaining calm, professionalism, warmth, and exceptional attention to detail.

THE ROLE

This role sits at the centre of the clinic.

You will manage patient communication, diary coordination, bookings, and front of house operations across multiple departments while ensuring every patient feels welcomed, reassured, and guided clearly through their care journey.

You will often be managing:

Multiple phone calls
Patients arriving at reception
Clinician diary changes
WhatsApp and social media enquiries
Booking requests and follow-ups
Patient questions and concerns

The right person will stay calm under pressure, think ahead rather than react, problem solve and maintain a polished, professional atmosphere regardless of how busy the clinic becomes.

This role would suit someone who enjoys fast-paced environments, takes pride in high standards, and naturally notices what needs doing without needing to be asked.

KEY RESPONSIBILITIES

FRONT OF HOUSE & PATIENT EXPERIENCE

Welcome patients warmly and professionally, ensuring they feel looked after from the moment they arrive
Maintain a calm, organised, premium front of house environment at all times
Manage incoming calls, emails, WhatsApp messages, and enquiries promptly and professionally
Guide patients confidently through booking, treatment planning, and follow-up processes
Ensure patients always leave understanding what happens next

DIARY & BOOKING MANAGEMENT

Manage clinician diaries efficiently across multiple departments
Reduce booking gaps and optimise appointment flow
Coordinate rebookings and ongoing treatment plans confidently
Handle cancellations, changes, and scheduling issues proactively
Ensure accurate booking and patient record management within Cliniko

PATIENT JOURNEY & RETENTION

Support structured patient journeys through confident rebooking and continuity of care
Encourage patient reviews at appropriate moments
Identify opportunities for relevant cross-referrals between departments where genuinely beneficial
Help patients access the right services within the clinic
Follow through on outstanding tasks and communication until completed

TEAM & OPERATIONAL SUPPORT

Protect clinicians from unnecessary interruptions where possible
Communicate clearly and accurately with the wider team
Support smooth day-to-day clinic operations
Maintain excellent attention to detail across all communication and administration
Contribute positively to the clinic culture and standards

WHAT WE ARE LOOKING FOR

ESSENTIAL

Previous experience in a busy front of house, reception, patient coordinator, hospitality, or client-facing role
Excellent communication skills, both written and verbal
Strong organisational skills and ability to manage multiple priorities simultaneously
Calm, composed, and professional under pressure
Warm, confident, and emotionally intelligent
Fast-paced and proactive approach to work
High attention to detail and pride in presentation
Strong grammar, professionalism, and communication standards
Confidence using digital systems and managing diaries

DESIRABLE

Experience within private healthcare, aesthetics, wellness, or hospitality
Experience using Cliniko or similar booking systems
Experience handling high volumes of patient or customer communication
Confidence discussing treatment journeys and ongoing care plans

THIS ROLE IS NOT SUITED TO SOMEONE WHO:

Prefers a slow-paced administrative environment
Waits to be told what to do
Struggles managing multiple interruptions at once
Becomes easily overwhelmed under pressure
Communicates in a cold, transactional, or overly corporate way
Is uncomfortable confidently guiding patients through next steps

WHAT WE OFFER

A genuinely supportive, high-standard team environment
A modern, premium clinic setting
Ongoing training and development
Staff discounts on clinic services and products
Team events and away days
Free on-site parking
The opportunity to grow within an expanding clinic

WHY THIS ROLE MATTERS

The front of house team shapes how patients feel about this clinic.

Patients may forget exactly what was said on the phone. They will remember whether they felt reassured, welcomed, and confident they were being looked after.

We are looking for someone who takes pride in creating that experience every day.

HOW TO APPLY

Please send your CV along with a short covering statement telling us:

Why this role interests you
What you believe makes an exceptional patient experience
How you work under pressure in busy environments

We are actively recruiting and looking to move quickly for the right candidate.

Job Types: Full-time, Permanent

Benefits:

Company events
Employee discount
Free parking
On-site parking
Paid volunteer time
Store discount

Work Location: In person

Pay: £26,436.80-£29,580.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in congleton, chs

Front of House & Patient Co-ordinator

Patient Coordinator (Maternity Cover 1 year)

Apprentice Receptionist - Business Admin Level 3 With Clinical Coding

Emergency Department Progress Chaser

Patient Care Navigator

Bank NHS Patient Services Administrator

Podiatry Practice Co-ordinator

Care Navigator

Patient Care Agent

Patient Administrator

Medical Services Coordinator

Medical Receptionist

Medical Receptionist

Assistant Pathway Coordinator - Trafford CORE CAMHS

SPHT Team Attached Administrator

Receptionist - PCC (Leek)

Outpatient & Inpatient Waiting List Clerk - Sleep Service

Receptionist - PCC (Stoke-on-Trent)

Patient Administration Lead

Medical Secretary

I want to receive the latest job alerts for patient access occupations in congleton, chs

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