Site lead Work, Jobs in Cookstown, Tyr (with Salaries)

Customer Solutions Specialist (Technical Focus)
RE:SURE Intelligence Ltd —Cookstown
- From £27,250 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Work from home
- Gym membership
Quick apply
5d
Project Co-ordinator
Keystone Lintels —Cookstown
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Shift Manager
Radius CTS —Craigavon
- £50,000 - £55,000 a year
- Weekend availability
- Management
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
9d
Food Safety & Quality Team Leader
Dunbia —Dungannon
- Weekend availability
- Communication skills
Contracts Manager
IMAC Group Ltd —Dungiven
- From £50,000 a year
- Full-time
- Management
- Maintenance
- Analysis skills
Quick apply
11d
Operations Manager
Hughes Group Ltd —Dungannon
- Full-time
- Management
- Maintenance
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
5d
Administrative and Purchasing Assistant
Canavan Joinery Services —Dungannon
- £25,000 - £28,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
5d
Yard Team Leader
The Keystone Group —Cookstown
- Full-time
- Forklift
- Supervising experience
- Warehouse experience
- Free parking
- Health & wellbeing programme
Quick apply
Site Services Team Lead
Pilgrim's Europe —Dungannon
- Full-time
- Plumbing
- Mechanical knowledge
Quick apply
14d
Store Manager
Lynch's Foodstores —Derry
- £30,000 - £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Sick pay
Quick apply
12d
Repair Technician
Maxflow Power Products —Cookstown
- From £30,000 a year
- Full-time
- Maintenance
- Power tools
- In-person
Quick apply
5d
Marketing, Communications and Business Development Manager
Rural Support —Cookstown
- £37,928 a year
- Full-time
- Hybrid work
- Free parking
Quick apply
8d
Senior Sales Co-ordinator
Seagoe Hotel —Craigavon
- From £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply
Digital Marketing Exec
Keystone Group —Cookstown
- Full-time
12h
Cutting Shop Supervisor
Terramac —Dungannon
- £35,000 - £40,000 a year
- Full-time
- Windows
- Continuous improvement
- Leadership
- Free parking
Quick apply
5d
Venue & Customer Experience Lead
The Rink Sports Arena & Multipurpose Centre —Craigavon
- £22,000 - £24,500 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
3d
Safety, Health & Environmental (SHE) Manager
Radius CTS —Craigavon
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Driving
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
10d
SHEQ Manager
BIO CAPITAL LIMITED —Dungannon
- Travel
- Leadership
- Communication skills
Quick apply
Contract Manager
H&A Mechanical Services Ltd —Magherafelt
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Engineering
- Administrative experience
- Free parking
- Store discount
Quick apply
3d
Duty Supervisor
The Rink Sports Arena & Multipurpose Centre —Craigavon
- From £13 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
3d

I want to receive the latest job alerts for site lead in cookstown, tyr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

site lead jobs near cookstown, tyr

Shift Manager jobs in Craigavon

Store Manager jobs in Derry

Customer Solutions Specialist jobs in London

Part Time Customer Service jobs in London

Customer Service jobs in Wigan

Customer Solutions Specialist jobs in Remote

Engineering Apprenticeships jobs in Stockport

Electrical Engineering Internship jobs in England

Engineering Team Leader jobs in Redcar

Engineering Team Leader jobs in Prestatyn

Engineering Team Leader jobs in West Midlands Region

Engineering Team Leader jobs in London

Engineering Apprenticeship jobs in Exeter

Sales Executive jobs in Manchester

Digital Marketing Executive jobs in Nottingham

Digital Marketing Executive jobs in Belfast Bt3

Digital Marketing Executive jobs in London

Digital Marketing Executive jobs in Witney

Influencer Marketing jobs in London

Digital Marketing Executive jobs in Birmingham

Customer Solutions Specialist (Technical Focus)

RE:SURE Intelligence Ltd
Cookstown

Quick apply

Job details

Permanent | Full-time
From £27,250 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Private medical insurance
Gym membership
On-site parking

Qualifications

CRM software
CCTV
Technical support
IT support
IP networking
Communication skills

Full job description

Department: Customer Solutions Department

Reporting to: Customer Solutions Supervisor

Role Purpose

The Customer Solutions Specialist is the primary owner of customer outcomes, responsible for delivering exceptional service and technical solutions across a portfolio of managed and monitored sites.

Blending the disciplines of Key Account Management and Technical Support, this role ensures that customer sites are fully operational, optimised, and consistently delivering against RE:SURE’s service standards. You will function as the key point of contact for customers, installers, and internal teams, proactively managing site performance, resolving issues, and driving a "solutions-first" approach in everything you do.

This is a hands-on role with a strong technical bias, requiring the ability to configure, troubleshoot, and manage CCTV and monitoring systems while maintaining strong, trusted customer relationships.

Key Responsibilities

Customer Ownership & Relationship Management

Act as the primary point of contact for assigned customers, taking full ownership of site performance and customer satisfaction from onboarding through to ongoing service delivery.
Develop and maintain strong relationships with end users, installers, and partners, understanding stakeholder structures and communication expectations.
Proactively communicate with customers, ensuring no issue goes unaddressed and that updates are provided ahead of customer queries.
Deliver a consistently high standard of service with a focus on exceeding expectations and building long-term trust.
Conduct regular customer check-ins, site reviews, and follow-ups on incidents, complaints, and key events.

Technical Delivery & Site Management (Office based)

Configure, commission, and activate new CCTV monitoring sites and upgrades, ensuring all systems are set up in line with company standards.
Manage and maintain site configurations including detection settings, connectivity, streaming, and system performance.
Troubleshoot and resolve technical issues including connectivity loss, non-reporting systems, activation failures, and hardware-related faults.
Work closely with on-site engineers, installers, IT departments, and third-party providers to resolve technical challenges efficiently.
Drive technical improvements to existing sites, identifying opportunities to enhance performance, reliability, and customer outcomes.

Operational Excellence

Monitor site health, uptime, and performance, ensuring all issues are identified and resolved promptly.
Take ownership of daily workflows including case management, site reviews, commissioning tasks, and customer requests.
Ensure all interactions, updates, and activities are accurately recorded in the CRM system, maintaining full audit trails.
Manage multiple priorities effectively, maintaining organisation and attention to detail in a fast-paced environment.
Ensure all mission-critical issues are either resolved or clearly communicated and escalated in line with company procedures.

Incident & Issue Management

Proactively manage and resolve customer issues, ensuring fast and effective outcomes.
Investigate and drive resolution for offline sites, non-activating systems, and performance issues.
Take ownership of issues through to completion, coordinating internal teams and external partners as required.
Escalate complex or unresolved issues to the Customer Solutions Lead or Supervisor where appropriate.
Ensure customers and stakeholders are fully informed throughout the lifecycle of any issue.

Collaboration & Continuous Improvement

Work collaboratively with internal departments including Accounts, ARC, Sales, and Operations to deliver joined-up customer solutions.
Contribute to process improvements, identifying inefficiencies and opportunities to improve service delivery.
Support knowledge sharing within the team to build technical and operational capability.
Stay up to date with new technologies, systems, and best practices within CCTV monitoring and remote security services.

Skills & Experience

Essential

Experience in a customer engagement role with responsibility for managing relationships and delivering outcomes.
Strong communication skills, with the ability to build trust with both technical and non-technical stakeholders.
Proven ability to manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving skills with a proactive, solutions-focused mindset.
High level of organisation and attention to detail, particularly in CRM and case management.
Ability to take ownership and accountability for customer outcomes.

Technical Capability

Working knowledge of CCTV systems, remote monitoring, or security technologies.
Understanding of IP networking fundamentals (e.g., IP addressing, port forwarding, connectivity troubleshooting).
Experience configuring or supporting technical systems, ideally in a remote or service-based environment.
Ability to diagnose and resolve common technical issues relating to connectivity, hardware, and system performance.

Desirable

Experience within an Alarm Receiving Centre (ARC), CCTV monitoring, or related industry.
Familiarity with CRM systems and structured case management processes.
Experience working with installers, engineers, or third-party technical providers.
IT or networking qualification.

Key Behaviours

Solutions First: Takes ownership and drives issues through to resolution without delay.
Proactive Mindset: Anticipates issues and communicates ahead of customer expectation.
Customer Obsession: Delivers a level of service that builds loyalty and advocacy.
Technical Curiosity: Demonstrates a strong interest in learning and applying new technologies.
Accountability: Treats every site and customer outcome as their responsibility.
Collaboration: Works effectively across teams to deliver the best possible solution.

Benefits:

Pension, Private Health Care, Half-Day Birthday, Laptop, Mobile Phone, holiday loyalty scheme

Additional

Bi-Annual Bonus incentive

Job Types: Full-time, Permanent

Salary: From £27250, negotiable on experience

Schedule:

Monday to Friday 9am to 6pm

May be required to perform on call responsibilities

Pay: From £27,250.00 per year

Benefits:

Company pension
Cycle to work scheme
Gym membership
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in cookstown, tyr

Customer Solutions Specialist (Technical Focus)

Project Co-ordinator

Shift Manager

Food Safety & Quality Team Leader

Contracts Manager

Operations Manager

Administrative and Purchasing Assistant

Yard Team Leader

Site Services Team Lead

Store Manager

Repair Technician

Marketing, Communications and Business Development Manager

Senior Sales Co-ordinator

Digital Marketing Exec

Cutting Shop Supervisor

Venue & Customer Experience Lead

Safety, Health & Environmental (SHE) Manager

SHEQ Manager

Contract Manager

Duty Supervisor

I want to receive the latest job alerts for site lead in cookstown, tyr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected