Customer care manager Work, Jobs in Coventry, Eng (with Salaries)

Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
8d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Assistant Manager
Starbucks —Stoneleigh
- Part-time
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Sales Manager
Log House Cabins —Rugby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Team management
- Organisational skills
Quick apply
14d
Supervisor/Manager Part-Time
Claire's —Coventry
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Front Office Manager
Brandon Hall Hotel —Coventry
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Assistant Operations Manager
Unite Students —Coventry
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Hospitality Manager
Legends Global (Europe) —Coventry
- Weekend availability
- Customer service
- Leadership
Customer Relationship Marketing Manager
Helping Hands —Birmingham
- £60,000 a year
- Hybrid work
- Team management
- Communication skills
- Analytics
Quick apply
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
7d
General Manager: Corporate Event and Hospitality
Coventry Rugby —Coventry
- From £35,000 a year
- Full-time
- Bar
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
High Value Goods Manager
Evri —Coventry
- £41,000 - £45,500 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
1d
Catering Manager
Aramark —Hinckley
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
14d
General Manager - Ice Rink
Planet Ice Coventry —Coventry
- From £37,000 a year
- Full-time
- Customer service
- Team management
- Conflict management
Quick apply

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customer care manager jobs near coventry, eng

Senior Operations Manager - The Oaks Coventry

Student Roost -
Coventry

Quick apply

Job details

£45,000 - £48,000 a year
8 days ago

Qualifications

Hospitality
Succession planning
Operations management
Stakeholder collaboration
Sales
Stakeholder liaison
Coaching
Performance management
Stakeholder coordination
Continuous improvement
Partnership building
Client services
Customer support
Professional development mentoring
Budgeting
Team motivation leadership
Communication skills
Property management
Operations leadership experience
Stakeholder management

Full job description

Senior Operations Manager The Oaks, Coventry | Reporting to: Regional Director, Midlands | £45,000 - £48,000 pending experience + 10% annual performance bonus

Lead an award-winning student community.

The Oaks is Student Roost's flagship Coventry property, home to 1,000+ students and just a 10 minute walk from the University of Warwick. It offers a vibrant community with a gym, cinema room, yoga studio and social spaces.

As Senior Operations Manager, you'll lead the day to day running of the property creating an outstanding resident experience while delivering strong commercial performance. You'll inspire a high performing team, champion operational excellence and use data and insight to keep raising the bar.

What you'll be responsible for

Lead high-performing teams Build an inclusive culture where people feel empowered. Coach, develop and inspire through regular feedback, performance conversations and succession planning, always leading by example on customer service.
Deliver outstanding resident experience Ensure every resident enjoys a safe, welcoming, well managed home. Resolve issues quickly and with empathy, and build a community where students feel connected and valued.
Drive commercial performance Own your property's sales performance and occupancy, revenue, costs and profitability. Deliver leasing and rebooking strategies, use market insight to spot growth opportunities, and partner with Revenue and Marketing on targeted campaigns.
Deliver operational excellence Champion a safety first culture with full statutory and company compliance. Maintain outstanding presentation standards, lead operational planning (summer turnaround, maintenance, capital projects) and use technology to improve efficiency.
Build strategic relationships Develop strong partnerships with universities, suppliers and stakeholders, and collaborate across Student Roost to share best practice and support wider initiatives.

What we're looking for

A confident operational leader who blends commercial awareness with a genuine passion for people. You'll bring:

Experience leading multi disciplinary operational teams and delivering commercial and operational results. Must have a strong drive towards delivering sales.
Strong people leadership. Coaching, developing and motivating others.
Experience managing budgets, financial performance and KPIs.
A customer first mindset and a passion for exceptional experiences.
Background in facilities, hospitality, property, retail, accommodation or similar customer focused environments.
Excellent communication and stakeholder management skills.
Confidence using data and technology to inform decisions, plus a continuous-improvement mindset to lead through change.

Your first six months

First 30 days Build relationships with your team and stakeholders, learn our operating model and systems, understand your property's performance, and complete compliance onboarding.
By 90 days Take full ownership of performance, implement improvements to occupancy, satisfaction and finances, and establish coaching rhythms with your team.
By 6 months Lead a confident, high performing team; deliver measurable improvements across customer experience, operations and commercials; execute key priorities including leasing, rebookers and summer turnaround; and be recognised as a trusted regional leader.

Why Student Roost?

Great places start with great people. We encourage everyone to bring their authentic selves to work, challenge ideas, embrace innovation and keep learning. Our values shape how we lead, collaborate and support each other every day.

If you're passionate about resident experience, highly organised and excited to make a real impact in a growing business, we'd love to hear from you.

We welcome applicants from all backgrounds, including those with disabilities, and are happy to discuss any reasonable adjustments. Please note this role is subject to a Basic DBS check as part of our pre-employment checks.

Quick apply

Refine Your Search

customer care manager jobs in coventry, eng

Senior Operations Manager - The Oaks Coventry

Customer Service Team Leader

Area Manager, Customer Fulfillment

Regional Customer Relationship Manager

Head of Client Experience

Assistant Manager

Sales Manager

Supervisor/Manager Part-Time

Front Office Manager

Assistant Operations Manager

Hospitality Manager

Customer Relationship Marketing Manager

Service Delivery Manager

Customer Experience Manager

General Manager: Corporate Event and Hospitality

Customer Relationship Manager

Customer Sales Manager

High Value Goods Manager

Catering Manager

General Manager - Ice Rink

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