Service engineer Work, Jobs in Coventry, Wmd (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Mentoring
- Training & development
Service Engineer/Technician
Buehler An ITW Company —Coventry
- Full-time
- Maintenance
- Mechanical knowledge
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
Air Source Heat Pump Installation Engineer
RMS Energy Solutions LTD —Coventry
- £60,000 - £90,000 a year
- Full-time
- Schematics
- Maintenance
- Leadership
Quick apply
Service Engineer
Spacemaker Systems Inc —Nuneaton
- £40,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Schematics
- Engineering
- Maintenance
Quick apply
9d
Service Engineer
Quarry Manufacturing and Supplies Ltd —Coalville
- £14.50 - £21.00 an hour
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
Quick apply
23h
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
CNC SERVICE ENGINEER
NEY —Coventry
- Computer literacy
- Computer skills
- Mechanical knowledge
Security Service Engineer
Chubb Fire & Security —Coventry
- £30,000 - £38,000 a year
- Overtime
- Maintenance
- Hand tools
- Employee discount
- Referral programme
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
11d
Field Service Engineer
Ace Handling —Rugby
- £35,360 - £39,500 a year
- Overtime
- Maintenance
- English
- Programmable logic controllers
Quick apply
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
9d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Regional Engineer
Bodycote —Coventry
- £60,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Team management
9d
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Reliability Engineer
Saputo Inc. —Nuneaton
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
9d
Customer Service Engineer (Midlands Based Preferred)
ANCA (UK) Ltd —Coventry
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Free parking
- Life insurance
Quick apply
9d
Service Engineer
Aquarius Ltd —West Bromwich
- From £29,120 a year
- Overtime
- Schematics
- Maintenance
- Plumbing
Quick apply
SGT-A35 Service Engineer
Siemens Energy —Warwick
- Full-time
- Engineering
- No degree
- Communication skills

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Senior Service Desk Engineer

Zenzero Solutions
Coventry

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
BMC Remedy
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Change management
Staff training
Mentoring
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Training & development
CompTIA Security+
Leadership
Incident log maintenance
Microsoft Azure
Intune
Help desk

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service engineer jobs in coventry, wmd

Senior Service Desk Engineer

Service Engineer/Technician

Service Desk Engineer

IT Field Service Engineer

Air Source Heat Pump Installation Engineer

Service Engineer

Service Engineer

EUC Engineer

CNC SERVICE ENGINEER

Security Service Engineer

2nd Line Technical Analyst

Field Service Engineer

Technical Support Analyst

2nd Line Help/Service desk Engineer

Regional Engineer

Engineers

Reliability Engineer

Customer Service Engineer (Midlands Based Preferred)

Service Engineer

SGT-A35 Service Engineer

I want to receive the latest job alerts for service engineer in coventry, wmd

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