Crawley council Work, Jobs in Crawley (with Salaries)

Customer Service Advisor
Mears Group —Crawley
- Up to £28,598.37 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
8d
Teaching Assistant including Lunchtime Supervisor Role - Pound Hill Junior School
WSCC —Crawley
- Full-time
- English
- School
9d
YES Caseworker
WSCC —Crawley
- £36,924 - £39,713 a year
- Full-time
- No degree
- Travel
- Care plans
7d
Wellbeing Advisor (Workplace Lead)
Crawley Borough Council —Crawley
- £30,268 - £34,887 a year
- Weekend availability
- Customer service
- IT
- Employee discount
5d
Learning Support Assistant - Three Bridges Primary School
WSCC —Crawley
- £19,343 - £19,643 a year
- Call to connect
- IT
- School
7d
Corporate Debt Officer
Crawley Borough Council —Crawley
- £29,448 - £34,887 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- IT
- Employee discount
10d
School Administrator and PA to the Headteacher - Pound Hill Junior School
WSCC —Crawley
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Customer service
7d
Civil Enforcement Officer
Crawley Borough Council —Crawley
- £29,448 - £32,070 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee discount
- Flexible schedule
7d
Older Persons Support Officer
Crawley Borough Council —Crawley
- £30,268 - £34,887 a year
- Part-time
- IT
- Employee discount
Teaching Assistant - Hilltop Primary School
WSCC —Crawley
- £18,458.04 - £25,989.00 a year
- Call to connect
- School
- Employee assistance programme
Pupil Support Assistant - Northgate Primary School
WSCC —Crawley
- £24,796 - £25,185 a year
- Full-time
- English
- School
Behaviour and Engagement Officer - Thomas Bennett Community College
WSCC —Crawley
- £27,913.91 - £32,597.00 a year
- Full-time
- Childcare
- Communication skills
- School
8h
Family Time Administrator
WSCC —Crawley
- £26,144 - £26,550 a year
- Full-time
- Microsoft Excel
- Analysis skills
- IT
13d
Learning Support Assistant - Manor Green College
WSCC —Crawley
- £13.26 - £13.47 an hour
- Full-time
- School
- Employee assistance programme
Learning Mentor - Three Bridges Primary School
WSCC —Crawley
- £19,949 - £20,261 a year
- Call to connect
- School
Before and /or After School Care Leader - Northgate Primary School
WSCC —Crawley
- £26,403 a year
- Call to connect
- School
EYFS Nursery Teaching Assistant - St. Andrew's CE Primary School
WSCC —Crawley
- Part-time
- Childcare
- Working with children
- School
Safeguarding Manager - Holy Trinity CofE School
WSCC —Crawley
- Organisational skills
- School
- Teaching
12d
Park Worker
Crawley Borough Council —Broadfield
- £29,448 - £30,008 a year
- Weekend availability
- Customer service
- Maintenance
- Employee discount
2d
SEN Teaching Assistant - Broadfields Primary Academy
WSCC —Crawley
- £24,769 a year
- Monday to Friday
- School
7d

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Customer Service Advisor

Mears Group -
Crawley

Apply Now

Job details

Permanent
Up to £28,598.37 a year
8 days ago

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Operating systems
Communication skills

Full job description

Annual salary: up to £28,598.37

REQ0038350

Contract Type:

Permanent

Business Area:

Call centre

Location:

Crawley - Town Hall

Annual salary: up to £28,598.37

Customer Service Advisor

Location: Crawley

Contract: Full Time / Permanent / Office Based / Monday to Friday 08:00 – 17:00

Salary: £28,598.37

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments
Ensure correct diagnosis of repair made via the branch operating system.
Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.
Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.
Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.
Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
Provide additional support to Administration or Customer & Community Team where required.
Attend informal and formal meetings and training sessions as required.

Role Criteria

Customer service focused.
IT literate especially Microsoft
Ability to deal with challenges and complaints.
Reliable and hardworking
Excellent verbal and written communication skills
Good Telephone manner
Reside in the Crawley Borough or close surrounding areas

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Vickie Rudge ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

crawley council jobs in crawley

Customer Service Advisor

Teaching Assistant including Lunchtime Supervisor Role - Pound Hill Junior School

YES Caseworker

Wellbeing Advisor (Workplace Lead)

Learning Support Assistant - Three Bridges Primary School

Corporate Debt Officer

School Administrator and PA to the Headteacher - Pound Hill Junior School

Civil Enforcement Officer

Older Persons Support Officer

Teaching Assistant - Hilltop Primary School

Pupil Support Assistant - Northgate Primary School

Behaviour and Engagement Officer - Thomas Bennett Community College

Family Time Administrator

Learning Support Assistant - Manor Green College

Learning Mentor - Three Bridges Primary School

Before and /or After School Care Leader - Northgate Primary School

EYFS Nursery Teaching Assistant - St. Andrew's CE Primary School

Safeguarding Manager - Holy Trinity CofE School

Park Worker

SEN Teaching Assistant - Broadfields Primary Academy

I want to receive the latest job alerts for crawley council in crawley

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