JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Corporate Receptionist (Part Time)Based – On client site Rolls-Royce, East Grinstead RH19
Hours: 25 hours per week, Monday to Friday (either 7:30am - 12:30pm or 12:00pm - 5:00pm)
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at East Grinstead. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience providing the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Key Responsibilities
Visitor and Contractor Management:
Professionally greet visitors and ensure Reception area is manned for planned arrivals
Issue and manage security passes (printing, activating, cancelling)
Manage sign in/out procedures and record all visitors onto site
Communicate visitor arrivals to relevant personnel promptly
Advise visitors of fire alarm tests and muster points
Show safety videos to new contractors arriving on-site
Manage Heybridge security passes
Maintain stock levels of pass printer ink, pass holders/cards and lanyards
Reception and Switchboard:
Maintain an organised, welcoming and tidy Reception area
Answer, screen and transfer calls for East Grinstead and Heybridge sites
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
Make decisions and communicate with those working outside of core business hours
Manage any issues arising outside of core business hours, escalating appropriately
Meeting Room Management:
Process room bookings and video conference requests
Produce monthly utilisation statistics
Set up / clear down meeting rooms, arrange furniture to suit meeting requirements
Order lunches and liaise with catering company
Update meeting requirements spreadsheet
Prepare and serve refreshments
Produce wi-fi codes and process guest WIFI user requests via online system
Create welcome messages on Reception TV
Liaise with JLL Cleaning team regarding meeting room cleaning requirements
Book meeting rooms for RR Recruitment Team interviews and staff meetings
Support with any AV/IT issues
Ensure all meeting spaces are set to a defined standard
General Administration:
Process incoming and outgoing mail and courier items, scanning and emailing post for Accounts Payable
Manage site stationery supplies and order business cards for East Grinstead and Heybridge sites (including proofreading)
Make taxi bookings online or by phone
Coordinate weekly requirements and manage kitchen supplies for 8 kitchens
Place weekly food orders, replenish supplies
Manage hire car collection/drop off
Handle parking management for cars on double yellow lines (notices and staff emails)
Raise work requests through the system for maintenance and cleaning
Manage bookings for visitor car parking spaces
Carry out administration tasks to support the business
Maintain and update the front of house folder with complete work instructions
Facilities Support:
Create, laminate and display advisory notices to staff
Organise and maintain office keys
Health, Safety, Quality and Environment (HSQE) Support:
Support Emergency Evacuation procedures
Support weekly fire alarm testing when Facilities Assistant Manager is on annual leave
General Duties:
Work to standard operating procedures implemented across corporate facilities
Ensure performance is compliant with agreed SLA
Support the review of procedures and processes
Put forward suggestions and initiatives for service improvement
Ensure all customer requests are dealt with efficiently and effectively
Experience Required:Essential:
Passionate about exceptional customer service with a flexible and proactive approach
Experienced in Front of House or Reception, ideally within a corporate or 5-star hotel environment
Ability to build positive relationships with colleagues, guests and clients at all levels, including Senior Executives
Able to work on own initiative with minimal direction
Confident in managing emergency situations and making decisions as required
Strong team player with commitment to supporting colleagues and a "can do" attitude
Excellent written and oral communication skills
Exceptionally organised with skilled multi-tasking abilities
High attention to detail
Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)
Clear understanding of Health & Safety practices
Customer focused with enthusiastic and conscientious approach
Clear, strong and confident communication skills
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative and optimistic path on your journey toward success as a Part Time Corporate Receptionist, we invite you to join our team and make a lasting impact.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
