Service delivery manager Work, Jobs in Creswell, Dby (with Salaries)

Service Delivery Manager
Link Intergrated Security Solutions Ltd —Mansfield
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
3d
Service Delivery Manager
Pullman Fleet Services —Rotherham
- £50,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Warehouse Shift Manager - Nights
Lineage Logistics —Bilsthorpe
- Up to £48,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Service Manager
Hope Community Services —Worksop
- £34,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Contracts
Quick apply
14d
Shift Operations Manager
Magnavale Ltd —Chesterfield
- From £40,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Lettings Operations Manager
Challenge Limited —Mansfield
- £38,000 - £42,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
9d
Care Home Manager
Orchard Healthcare Group —Chesterfield
- Up to £65,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Project and Service Delivery Engineer
OLS Ltd —Doncaster
- Up to £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Warehouse Supervisor
Kingfisher Direct Ltd —Retford
- From £32,000 a year
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
4d
Material Controller
Integrated Doorset Solutions Limited —Mansfield
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
13h
Registered Care Home Manager
Orchard Healthcare Group —Chesterfield
- From £50,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Project Delivery Manager
Sheffield Hallam University —Sheffield
- £39,906 - £44,746 a year
- Full-time
- University
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Assistant Conference and Events Manager
Hellaby Hall Hotel and Leisure —Rotherham
- £28,000 - £31,000 a year
- Weekend availability
- Hospitality
- Hotel
- Project management
Quick apply
Facilities Manager
PracticePlusGroup —Chesterfield
- Up to £50,000 a year
- Microsoft Office
- IT
- Annual leave
1d
Server/waiting staff
Muthu Clumber Park Hotel and Spa —Whitwell
- £8.00 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Hotel
- Employee discount
Quick apply
1d
Registered Manager – Home Care
Lidder Care —Mansfield
- £45,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Paid training
- Annual leave
Quick apply
9d
Program Manager - Hardware
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Store discount
Quick apply
15h
Ventilation Contracts Manager
Platinum Renewables —Retford
- £41,753.69 - £71,692.26 a year
- Full-time
- Engineering
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
8d
Home Manager
Achieve together —Mexborough
- £37,000 a year
- Management
- Leadership
- Communication skills
- Employee discount
Quick apply

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Service Delivery Manager

Link Intergrated Security Solutions Ltd
Mansfield

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year
3 days ago

Benefits

Free parking
Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Driving
Leadership
Communication skills

Full job description

Date posted: 30th June 2026

Pay: £50,000.00-£55,000.00 per year

Job Description:

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Experience in a Service Delivery Manager, Service Manager, Operations Manager, Engineer Lead or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

£50,000 to £55,000 depends on experience
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Pay: £50,000.00-£60,000.00 per year

Benefits:

Casual dress
Company car
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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service delivery manager jobs in creswell, dby