Customer experience manager Work, Jobs in Cricket St Thomas, Som (with Salaries)

Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
2d
Business Operations Coordinator
Cricket St Thomas Golf Club —Chard
- £29,000 - £32,000 a year
- Part-time
- Bar
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
1d
Customer Experience Manager
Pipers & Co —Cullompton
- £15 an hour
- Part-time
- In-person
- Employee discount
Quick apply
14h
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
11d
Customer Repairs Advisor
HASTOE HOUSING ASSOCIATION —Dorchester
- £28,640 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
Duty Manager
Warner Leisure Hotels —Cricket St Thomas
- £28,000 - £30,000 a year
- Full-time
- Hospitality
- Hotel
- First Aid Certification
- Free parking
- Annual leave
10d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Customer Sales Consultant - Toyota
SCC Toyota —Yeovil
- £27,300 - £50,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Employee discount
Quick apply
Operations Manager
GXO Logistics —Bridgwater
- Up to £55,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Annual leave
Buyer (Trading Manager)
Screwfix —Yeovil
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Agile
- Negotiation
- Employee discount
- Flexible schedule
Event Manager (weddings)
Henlade House - PM Hospitality —Taunton
- From £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
Quick apply
10d
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Hotel Manager
TravelodgeHotels —Ilminster
- £30,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
Artworker
TPG —Yeovil
- From £26,509.45 a year
- Full-time
- Microsoft Excel
- Project management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Branch Manager - Chard
Hays Travel —Chard
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
17h
Sales Manager
MTI Tech Ltd —Honiton
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
14d
Customer Service Advisor
Screwfix —Yeovil
- £13.08 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Employee discount
Director of Development and Regeneration
Walsall Housing Group —Street
- £120,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Contract Supervisor
Glendale Countryside Ltd —Yeovil
- Up to £32,000 a year
- Full-time
- Contracts
- IT
- In-person
- Annual leave
- Employee discount
Manufacturing Supervisor
Doncasters —Chard
- Full-time
- Supervising experience
- Organisational skills
- Care plans
Quick apply
8d

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Customer Experience Manager

LUNA & me
Beaminster

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
2 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Apple Numbers
No experience needed
English
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Customer Experience Manager - LUNA & me

Beaminster, West Dorset · Full Time · Office Based · £35,000–£38,000 depending on experience

The animals come first. That's the whole strategy.

LUNA & me is the highest-rated fresh pet food company in the United Kingdom. Ten years old. Family-owned. Built one customer at a time, through word of mouth, on a standard that has never slipped.

The business is growing, and this role grows with it.

Our customers trust us with the animals they love. Every message we send, every call we take, every problem we solve - someone’s dog or cat is at the heart of it. That is where you come in.

The role

We are looking for a Customer Experience Manager to own the daily running of our customer care.

This is a hands-on role in a small team. You will answer customers yourself, by email and by phone, and you will lead the people alongside you by example, because here the manager is the best practitioner in the room, not a name on an org chart.

You will handle the conversations that need a manager: the worried customer, the complaint, the moment where composure and warmth decide whether someone stays with us for life. You will coach your team to the same standard. And you will not be starting from scratch; this is an established business that knows exactly how it wants its customers looked after. You'll know what excellent looks like from your first week. Your job is to deliver it every day, without exception.

This role needs a professional

Plenty of people have done customer service. Far fewer are customer service professionals. The difference matters here, so let us be precise about it.

A professional has been trained in this work, not just exposed to it. You know the difference between resolving a complaint and paying it to go away. You know why a public review response is written for the thousand people who will read it, not the one person who wrote it. You have handled customers who were wrong, upset, and loud about it, and the outcome protected both the relationship and the business. You have coached others to do the same.

If you read that paragraph and recognised your own training, this role is for you. If you read it and thought "I'm sure I could pick that up" - it isn't.

What we need from you

A track record managing or leading customer service in a professional, structured environment - where quality was measured, and standards were real
Excellent written English. Every customer touchpoint here is written, considered, and held to a high standard
Calm authority on the telephone and in difficult conversations - warmth and firmness at the same time
Pride in doing things properly, and the professionalism to hold a standard you didn't invent
Within commuting distance of Beaminster, or ready to be. Office-based, Monday to Friday, 8.00–16.30

Pet food experience is not required. The category can be learned. The professional discipline cannot - you either have it, or you don't yet.

What this is not

This is not hybrid, and it is not remote. The team is in the building, and so is the standard.

This is not a strategy role. It is a doing role for someone who is brilliant at doing.

And it is not a place where "good enough" survives. We take our customers' trust seriously, and so will you.

How we hire

Send your CV and a covering letter to [email protected]. The covering letter matters - tell us why this role, not a role. We read every letter as a piece of written work, because in this job, that is exactly what your work will be.

Shortlisted candidates complete a short written assessment before interview: two real customer scenarios, answered as you would answer them in the role. If you are the professional we have described, you will enjoy it.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)

Experience:

Professional Customer Service: 3 years (required)

Work Location: In person

Quick apply

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