Automotive Work, Jobs in Croydon, Eng (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Vehicle Progressor
Humphries and Parks Ltd —West Malling
- £27,500 - £33,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Workshop Technician - Motorsport Industry
Hi Spec Motorsport Ltd —Dartford
- £26,000 - £29,000 a year
- Full-time
- English
- In-person
- Hand tools
Quick apply
BMW Product Genius/Progressor
Berry Group BMW —Thames Ditton
- From £12.71 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
4d
Service Advisor - Harwoods Crawley Audi
Harwoods Group —Crawley
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Full-Time Courier Driver for Prestige Group – Company Vehicle
Prestige Cars And Couriers Limited —London
- £400 - £1,000 a week
- Weekend availability
- Sales
- Customer service
- In-person
Quick apply
10d
Trainee Centre Manager
KwikFit —Croydon
- £30,691.80 - £45,000.00 a year
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
12d
Customer Vehicle Driver – EV Charging Service
Auto Recharged —London
- £17 - £25 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
4d
Parts Manager
Nova Automotive Group —Coulsdon
- £33,000 - £35,000 a year
- Full-time
- Team management
- Quality control
- In-person
- Free parking
Quick apply
R&D Technician
Woven Bio —Dorking
- £26,000 - £32,000 a year
- Part-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Flexitime
Quick apply
1d
Parts Advisor BMW Thames Ditton
Berry BMW —Thames Ditton
- £29,460.00 - £32,566.72 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Life insurance
- Referral programme
Quick apply
10d
Workshop Controller
Wilsons Epsom —Epsom
- Up to £44,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Employee discount
Quick apply
Automotive Service Advisor
Ashley MOT & Service Centre —Walton-on-Thames
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
Quick apply
Collection and Delivery Driver
Nova Automotive Group —Coulsdon
- From £29,000 a year
- Overtime
- Sales
- Customer service
- Computer literacy
Quick apply
Sales Executive
Wilsons —Epsom
- Up to £70,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
Car Sales Executive - Full or Part Time (Used Cars)
Car Dealership Lingfield Surrey —Lingfield
- £18,000 - £40,000 a year
- Part-time
- Sales
- In-person
- Sick pay
Quick apply
Used Car Sales Executive - BMW Banstead
Berry BMW —Banstead
- Up to £55,000.18 a year
- Full-time
- Bilingual
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
1d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Sales Executive Automotive
Hedin Automotive London Ltd —Croydon
- Weekend availability
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Claims Executive - On Hire Team
Sovereign Automotive —Epsom
- From £27,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
14d

I want to receive the latest job alerts for automotive in croydon, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

automotive jobs near croydon, eng

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

automotive jobs in croydon, eng

Assistant Customer Service Manager

Vehicle Progressor

Workshop Technician - Motorsport Industry

BMW Product Genius/Progressor

Service Advisor - Harwoods Crawley Audi

Full-Time Courier Driver for Prestige Group – Company Vehicle

Trainee Centre Manager

Customer Vehicle Driver – EV Charging Service

Parts Manager

R&D Technician

Parts Advisor BMW Thames Ditton

Workshop Controller

Automotive Service Advisor

Collection and Delivery Driver

Sales Executive

Car Sales Executive - Full or Part Time (Used Cars)

Used Car Sales Executive - BMW Banstead

Academy Operations Team Leader

Sales Executive Automotive

Claims Executive - On Hire Team

I want to receive the latest job alerts for automotive in croydon, eng

Related Searches

Explore jobs in more locations

Assistant Customer Service Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected