Procedures technician Work, Jobs in Croydon, Eng (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
9d
Bulk Process Technician
Tropic Skincare —Croydon
- £15 an hour
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Lab Technician
hVIVO Services Limited —London
- Weekend availability
- Laboratory experience
- Communication skills
6d
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
10d
Technician [Off Track]
Network Rail —Romford
- £38,482 a year
- Full-time
- Annual leave
- Employee discount
9d
Science Technician
Holmewood House School —Royal Tunbridge Wells
- Part-time
- Laboratory experience
- Analysis skills
- First Aid Certification
- Free parking
Quick apply
11d
Laboratory and Insectary Technician
Imperial College London —South Kensington
- £37,108 - £40,166 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- No degree
CAD Technician
MHB Consultants —Croydon
- AutoCAD
- Civil engineering
- CAD
- Annual leave
2d
IT Technician
VISIONARY UI SOLUTIONS LTD —London
- £41,700 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
3d
Service Technician
Steritech Ltd —Redhill
- Overtime
- Computer literacy
- Travel
- Time management
Quick apply
Research Technician
University College London —London
- £36,433 - £41,833 a year
- Full-time
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Production and Assembly Technician
Exeros Technologies —Woolwich
- £30,000 - £35,000 a year
- Full-time
- Assembly
- In-person
- Free parking
- Annual leave
Quick apply
3d
Art Technician
Holmewood House School —Royal Tunbridge Wells
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
Quick apply
Engineering Technician
Circle Health Group —Orpington
- Up to £41,500 a year
- Full-time
- Hospital
- In-person
- Time management
- Employee discount
- Life insurance
Quick apply
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
Pharmacy Dispenser
Modha pharma —Bromley
- £12.21 - £16.14 an hour
- Full-time
- Medication administration
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Entry Level Lab Technician (Construction Materials)
Construction Testing Solutions Ltd —Heathrow
- £26,436 - £28,400 a year
- Full-time
- Microsoft Excel
- IT
- Construction experience
- Free parking
- Referral programme
Quick apply
7d
Research Assistant
University College London —London
- £35,702 - £41,833 a year
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
- Employee assistance programme
10d
Technician
Mandarin Oriental Hotel Group —London
- Full-time
- Engineering
- Hotel
- Health & wellbeing programme
- Employee assistance programme

I want to receive the latest job alerts for procedures technician in croydon, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

procedures technician jobs near croydon, eng

Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
9 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

procedures technician jobs in croydon, eng

Helpdesk Technician (1st line)

Bulk Process Technician

Lab Technician

CAD Technician

Technician [Off Track]

Science Technician

Laboratory and Insectary Technician

CAD Technician

IT Technician

Service Technician

Research Technician

Production and Assembly Technician

Art Technician

Engineering Technician

Data Center Technician

IT Support Technician (Junior)

Pharmacy Dispenser

Entry Level Lab Technician (Construction Materials)

Research Assistant

Technician

I want to receive the latest job alerts for procedures technician in croydon, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected