Team leader Work, Jobs in Croydon, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Brand Ambssador/ Team Leader - Immediate Start
Residential Estates LTD. —London
- £24,420 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Security Team Leader
The Keyholding Company —London
- £16.90 an hour
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Care Team Leader
Sanctuary Care —London
- £15.80 an hour
- Night shift
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Card Factory —West Wickham
- £13 an hour
- Leadership
Team Leader- Residential Childrens Home
Equipped 4 life 16 + —London
- £15.00 - £18.50 an hour
- Weekend availability
- Childcare
- Supervising experience
- Working with children
Quick apply
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
5d
Cleaning Team Leader
Acorn Environmental —Mitcham
- £14.50 an hour
- Full-time
- Supervising experience
- Driving
- In-person
Quick apply
4d
Team Leader
ESTO Care Group —Surbiton
- £13.75 an hour
- Weekend availability
- In-person
- Care plans
- Leadership
- Free parking
- Referral programme
Quick apply
9d
Team Leader
Southcroft Healthcare Lodge Ltd —London
- £26,327.25 - £29,850.00 a year
- Hotel
- Organisational skills
Quick apply
12d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
Accordia Care —Epsom
- £35,468 a year
- 12 hour shift
- Free parking
Quick apply
4d
Team Leader
Home Bargains —London
- £32,032 - £35,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
10d
CCTV Team Leader
Enviromontel Ltd —Crawley
- Up to £40,000 a year
- Full-time
- Driving
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
12d
Team Leader
Iceking Restaurants —Thornton Heath
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
4d
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Online Team Leader
Morrisons —Croydon
- Annual leave
- Employee discount
Quick apply
Warehouse Team Leader - Nights
World Duty Free Group —Gatwick Airport
- Full-time
- Supervising experience
- Warehouse experience
- Communication skills
Quick apply
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
8d

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team leader jobs near croydon, gtl

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in croydon, gtl

Customer Experience Team Leader

Brand Ambssador/ Team Leader - Immediate Start

Operational Excellence & Process Improvement Lead

Security Team Leader

Care Team Leader

Team Leader

Team Leader- Residential Childrens Home

Team Leader

Cleaning Team Leader

Team Leader

Team Leader

Office Team Leader

Team Leader

Team Leader

CCTV Team Leader

Team Leader

Team Leader

Online Team Leader

Warehouse Team Leader - Nights

Customer Service Team Leader

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