Experience manager Work, Jobs in Crumpsall, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Manchester
- From £41,470 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Store Manager
Iceland —Manchester
- Up to £40,000 a year
- Full-time
- Retail management
- Leadership
- Employee discount
7d
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
4d
Property Manager
Baryar Investments —Manchester
- £30,000 a year
- Full-time
- Hotel
- Administrative experience
- Data entry
- Free parking
Quick apply
1h
Repairs & Maintenance Coordinator
Cromwood Housing —Prestwich
- £28,420 - £30,450 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
6d
Private clinic manager
Karimi Cosmetics Limited —Moston
- £35,405.00 - £62,377.43 a year
- Full-time
- Supervising experience
- Team management
- Conflict management
- Free parking
Quick apply
23h
Graduate Management Trainee
Open Asset Group —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
5h
Assistant Community Manager
NATIVE Communities —Manchester
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Employee assistance programme
- Referral programme
Quick apply
6d
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Operations Manager
Impact Food Group —Manchester
- Full-time
- Cooking
- Team management
- Travel
Quick apply
Estates Manager
Serencroft —Manchester
- £60,000 a year
- Full-time
- Maintenance
- Travel
- IT
Quick apply
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Manchester
- £30,420.00 - £38,534.30 a year
- Part-time
- Google Suite
- Management
- Inventory control
- Free parking
- Work from home
Quick apply
Fashion Buying & Merchandising Manager
ModaCaro Fashion Group Ltd. —Manchester
- £84,000 a year
- Merchandising
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Estate Agent
The Property Experts —Bury
- £8,400 a month
- Remote
Quick apply
Business Management Trainee
Open Asset Group —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
1d
Operations Manager
Great Bear —Oldham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
LIMA —Salford
- £50,000 - £60,000 a year
- Employee assistance programme

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in crumpsall, gtm

Customer Experience Manager

Collection/Delivery Driver

Duty Customer Experience Manager

Store Manager

Train Service Controllers

Property Manager

Repairs & Maintenance Coordinator

Private clinic manager

Graduate Management Trainee

Assistant Community Manager

Account Manager

Operations Manager

Estates Manager

Clinic Receptionist

Fashion Buying & Merchandising Manager

Operations and Supply Chain Manager

Estate Agent

Business Management Trainee

Operations Manager

Service Desk Team Leader

I want to receive the latest job alerts for experience manager in crumpsall, gtm

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