Customer relations representative Work, Jobs in Darley, Nyk (with Salaries)

Customer Specialist
Flint Bishop —Leeds
- Full-time
- Computer skills
- Communication skills
- Time management
- Employee discount
Quick apply
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- Assembly
- Continuous improvement
- Free parking
Quick apply
13d
Chief Officer Culture and Sport
Leeds City Council —Leeds
- £105,882 - £116,260 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Annual leave
14d
Project/Proposals Manager
Clarke Chapman Limited, Wellman Booth —Yeadon
- £48,000 - £58,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Engineering
- Free parking
- Flexitime
Quick apply
7d
HR Adviser
Calderdale Council —Halifax
- £39,862 - £42,839 a year
- Full-time
- Human resources
- Analytics
20h
Social Worker
Leeds City Council —Leeds
- £38,220 - £46,142 a year
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
12h
Environmental Action Operative
Leeds City Council —Leeds
- £24,413 - £25,989 a year
- Full-time
- Heavy lifting
- Hand tools
- Annual leave
1d
Senior Land & Property Officer
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Conflict management
- Annual leave
Leak Detection Engineer
BELFOR —Leeds
- Customer service
- Maintenance
- Project management
- Annual leave
- Employee assistance programme
Relief Driver
Ifp-labs UK West Yorkshire Ltd —Halifax
- From £12.77 an hour
- Overtime
- Driving
- Free parking
Quick apply
Multi Drop Delivery Driver - Wetherby
Cencora —Wetherby
- £26,676 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
6d
Security Area Manager - Leeds
Savills Management Resources —Leeds
- Full-time
- Management
- Customer service
- Computer literacy
Group Manager (Area Planning)
Leeds City Council —Leeds
- £62,475.84 - £68,506.49 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Communication skills
- Annual leave
13d
Hygiene Manager
NewPrinces Group —Bradford
- Continuous improvement
- Quality control
- Training & development
- Annual leave
Chef Manager
BaxterStorey UK —Leeds
- £35,000 a year
- Full-time
- Cooking
- Team management
- Recruiting
- Free parking
- Employee assistance programme
Quick apply

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Customer Relations Team Leader
Skipton Building Society —Skipton
Colleague Mortgages and access to Skipton products and services at discounted rates. Lead the team to resolve complaints fairly, accurately and on time, keeping…
£39,300 a year
12d
Sales Administrator
Beaucare Medical —Harrogate
Make outbound calls to customers regarding; orders, deliveries, collections, returns, quotations and account follow ups. *£25,350 per annum paid monthly*.
£25,350 a year
Quick apply
12d

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Customer Specialist

Flint Bishop -
Leeds

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Filing
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so that their lender doesn’t need to repossess the property.

Our team of customer specialists provide a non-judgmental, caring and compassionate approach, putting the customer first.

The Customer Specialist will manage and progress a personal caseload of mortgage possession claims, ensuring that clients represented by the firm receive pro-active, consistent and efficient levels of service.

The role is full time, Monday to Friday 37.5 hour per week at our office in Leeds.

Key Responsibilities

Fee earning:

Handling own caseload of files from initial instruction through to obtaining possession or instructions from our client to close our file.
Undertake customer rehabilitation activities under supervision, in particular:
Dealing with incoming telephone calls and correspondence from borrowers and their representatives and seeking to rehabilitate and avoid possession wherever possible.
Making outbound telephone calls to borrowers, clients and other parties.
Following call models prescribed by our lender clients or the Department
Assess affordability, set up arrangements and monitor those arrangements and assisting when needed to get them back on track.
Working to service standards agreed with our lender clients
Deal wherever possible with routine client enquiries and communications.
Identify areas that may benefit from improvement and communicate them to your team manager.

Other responsibilities:

Comply faithfully in all respects with directions and/or requests from the team manager and fee earners that you are responsible to
Comply with the Department's policy in so far as own caseload is concerned regarding taking and confirming instructions; client care; file management; file organisation and file review procedures
Use the firm's IT solutions to implement, manage and maintain own diary system to ensure the efficient progress of own caseload
Seek assistance whenever appropriate from team manager/colleagues in respect of unusual or difficult problems/issues arising on any cases
Contribute towards own self development and attend training arranged for you
Provide support to other fee earners as required
Report immediately to the team manager on any issue/complaint re: professional conduct and/or client dissatisfaction and/or potential negligence or negative costs implications for the firm
Promote good relations with other members of staff and facilitate teamwork

Skills, Knowledge and Expertise

You will:

Have excellent telephone handling skills and be a strong communicator.
Preferably have previous experience in cash collection/debt recovery.
Be able to work in a fast-paced and challenging environment.
Be focused on resolutions and positive outcomes.
Have excellent time management skills and the ability to work to tight deadlines with your caseloads.
Be enthusiastic and work hard to develop with the team and the business.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the customer specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

Competitive salary
Bonus potential
Great working environment at our Leeds offices
Career development opportunities
25 days holiday plus bank holidays
Options to buy & sell 1 week’s holiday
1 week’s holiday carry over
Extra day off for your birthday
Staff card discount scheme for local shops
Social days and evenings on the firm
Staff discounts on legal services

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

customer relations representative jobs in darley, nyk

Customer Specialist

Assistant Service Centre Manager

Chief Officer Culture and Sport

Project/Proposals Manager

HR Adviser

Social Worker

Environmental Action Operative

Senior Land & Property Officer

Leak Detection Engineer

Relief Driver

Multi Drop Delivery Driver - Wetherby

Security Area Manager - Leeds

Group Manager (Area Planning)

Hygiene Manager

Chef Manager

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Skills, Knowledge and Expertise

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About Flint Bishop

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