Guest experience manager Work, Jobs in Datchet, Brk (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
13d
Senior Guest Experience Manager
Jerba Hospitality UK Ltd. —London
- £68,000 - £92,000 a year
- Full-time
- Hospitality
- Customer service
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Events Manager
Pennyhill Park Hotel & Spa —Bagshot
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
Food & Beverage Manager (EMEA)
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Hybrid work
- Hospitality
- Microsoft Excel
- Culinary experience
- Annual leave
- Employee assistance programme
Quick apply
Guest Experience Manager
Jerba Hospitality UK Ltd. —London
- £25,420.00 - £41,686.29 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Guest Experience Manager 1
Meliá —London
- Hospitality
- Management
- Marketing
- Employee discount
Quick apply
14d
Guest Experience & Sales Manager
McMullens —London
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Business development
Quick apply
7d
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- English
- Organisational skills
Quick apply
8h
Cafe Assistant Manager
Longacres —Shepperton
- Weekend availability
- Hospitality
- English
- Café
- Free parking
- Employee discount
Quick apply
Duty Manager
AG Hotels Group —Epsom
- £26,000 - £27,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
7d
Occupier Relationships Manager - Battersea Power Station, London
Savills Management Resources —London
- £60,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- IT
3d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Private Dining and Events Executive
GAUCHO Restaurants —Westminster
- £42,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply
Events & Hospitality Manager
Bisley Shooting Ground —Woking
- From £34,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Duty Manager - Hotel, Specialty Coffee & Natural Wine
Kabannas —London
- £15.40 an hour
- Bar
- Hotel
- Leadership
Quick apply

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in datchet, brk

Duty Manager

Guest Experience & Welcome Manager

Guest Manager

Senior Guest Experience Manager

Events Manager

Deputy Club Operations Manager

Head of Hospitality

Food & Beverage Manager (EMEA)

Guest Experience Manager

Guest Experience Manager 1

Guest Experience & Sales Manager

Cluster Quality & Guest Experience Manager

General Manager – Workspace & Member Experience

Cafe Assistant Manager

Duty Manager

Occupier Relationships Manager - Battersea Power Station, London

Guest Experience Manager, Pre-Opening - The St. Regis London

Private Dining and Events Executive

Events & Hospitality Manager

Duty Manager - Hotel, Specialty Coffee & Natural Wine

I want to receive the latest job alerts for guest experience manager in datchet, brk

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