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Support a busy senior leader in a high profile transformation environment
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Build varied experience across governance, coordination and programme support activity
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Hybrid 80% homeworking and 20% from Stratford upon Avon
This 12 month fixed term contract is an opportunity to join NFU Mutual as a Personal Assistant within Customer Service supporting senior leadership in a high-profile transformation programme environment. The role has arisen as a result of the current incumbent having secured a secondment to a more senior business change role partly enabled by the exposure and experience gained in this role. You’ll provide effective, efficient and confidential secretarial and administrative support to a busy senior leader and the wider department.
You’ll play an important part in keeping work organised, well coordinated and on track. Your role will include managing diaries and inboxes, coordinating complex meetings, workshops and events, preparing accurate documents and records, and supporting governance, readiness and programme related activity.
You’ll also act as a key point of contact across a wide stakeholder network, handling confidential information and sensitive people matters appropriately. It’s a varied role where your organisation, communication and attention to detail will help senior leaders and colleagues work effectively.
This role is based in our Stratford upon Avon office. However, we understand how important a positive work life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.
You’re an organised and dependable professional who takes accountability for your work and communicates clearly with a wide range of people. You can prioritise effectively, solve problems calmly, collaborate with others and use your initiative to keep activity moving. You handle confidential information with care and bring a supportive, professional approach to every interaction.
To join NFU Mutual, you’ll also bring
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Strong Copilot prompting and Microsoft Office and skills across Outlook, Teams, Word, PowerPoint and Excel
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Clear and confident communication skills, with the ability to build relationships across different teams and levels
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Previous Personal Assistant, executive support, administration or secretarial experience
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Experience managing diaries, meetings and stakeholder communications
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Desirable experience taking minutes, tracking actions and using document management tools e.g Sharepoint
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Desirable experience supporting senior leaders in programme, project or change environments
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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Salary up to £32,000 dependent on experience
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Annual bonus (up to 10% of salary)
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Contributory pension scheme, up to 20%, including your 8% contribution
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25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
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A Family Friendly policy that helps you balance your work and family responsibilities
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Access to savings at High Street brands, travel and supermarkets
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£20 contribution to a monthly gym membership – subject to T&Cs
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Health and wellbeing plan - cashback for dentist, opticians, physio and more
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Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
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Employee Volunteering - volunteer in the community for one day each year
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Unlimited access to Refer a Friend £500 bonus scheme
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Life Assurance cover of 4 x salary
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Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
