Customer service coordinator Work, Jobs in Droitwich, Wor (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
10d
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
11d
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
5d
Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
- £26,737.00 - £26,737.28 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
5d
Internal Sales Co-Ordinator-Office Based
Sumitomo Electric Hardmetal Ltd —Longbridge
- £25,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
4d
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Communication skills
Quick apply
Scheduling Coordinator
Stiltz Homelifts —Kingswinford
- £29,671 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Sales and Project Coordinator
The Airedale Group —Pershore
- Temporary
- CRM software
- Sales
- Customer service
Quick apply
12d
Project Coordinator
wavenet —Solihull
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Options Coordinator
Taylor Wimpey —Solihull
- Sales
- IT
- Annual leave
- Employee discount
10d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Mobile Hire & Sales Coordinator
GAP Group —Tewkesbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
RFQ Sales Coordinator
Hayley Group —Oldbury
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Quality Coordinator
UK Public Analysts —Wolverhampton
- Part-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply

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customer service coordinator jobs near droitwich, wor

Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

customer service coordinator jobs in droitwich, wor

Customer Resolutions Coordinator

Vehicle Admin and Sales Coordinator

Service Coordinator

Clinical Admin Coordinator

Internal Sales Co-Ordinator-Office Based

Customer Service Coordinator - Pallet-Track Network

Customer Support Coordinator

Scheduling Coordinator

Field Service Coordinator

Helpdesk Coordinator - FTC 12 months

Customer Service & Finance Coordinator

Sales and Project Coordinator

Project Coordinator

Options Coordinator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Mobile Hire & Sales Coordinator

Customer Service Logistics Coordinator (Fixed Term Contract)

Office Coordinator

RFQ Sales Coordinator

Quality Coordinator

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