Customer experience supervisor Work, Jobs in Dulwich, Gtl (with Salaries)

Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Repairs Scheduler / Maintenance Administrator
Kensal Rise Plumbers —Queens Park
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- English
Quick apply
9d
Front of House Supervisor
atis —London
- £14.50 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Assistant Manager
London Bridge Rooftop —London
- £16.50 an hour
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Customer Services Assistant
Transport for London —London
- £27,100 - £28,050 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
2d
Supervisor
Admiral Slots —Catford
- £13.90 an hour
- Weekend availability
Quick apply
Event Steward - Wimbledon
Lawmens Security —Wimbledon
- £14.80 an hour
- Customer service
- English
- Travel
Quick apply
1d
Stocktaker - South London
nGeneration —Croydon
- £27,500 - £29,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Control Room Operator (Operations Control Centre)
1st Ace Security Ltd —Bromley
- Up to £41,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
Quick apply
12d
Stocktaker
nGeneration —London
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Bar Staff/Bar Supervisor
DD PUBS & LEISURE ltd —London
- £12.71 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Supervising experience
Quick apply
11d
Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
1d
Bar Supervisor
Bar - The Cube London —London
- Up to £35,000 a year
- Weekend availability
- Bar
- English
- Leadership
Quick apply
Retail Supervisor - Central London
Maje —London
- Full-time
- Employee discount
Quick apply
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Supervisor
GX-Hospitality —London
- £15 an hour
- Weekend availability
- Supervising experience
- Travel
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Part Time Supervisor (1yr FTC)
The Dune Group —London
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
5d
Relief Supervisor
Admiral Slots —Earls Court
- £13.20 - £13.70 an hour
- Part-time
Quick apply

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Front of House Manager

Amplify Guest Services -
London Bridge Station

Quick apply

Job details

Full-time | Fixed term contract
£43,260 a year
1 day ago

Benefits

Private medical insurance

Qualifications

Management
Administrative experience
Supervising experience
Clerical experience
Office experience

Full job description

A Front of House Manager is someone who:

Provides leadership and direction to the Supervisor and Reception Team within a prestigious, high-profile corporate headquarters.
Is responsible for creating a customer service-focused environment that delivers the highest level of care and personalised service to employees, visitors, clients, and key stakeholders.
Creates and nurtures a culture of excellence that supports Amplify’s vision and behaviours for the development of our business.
Is adaptable, open-minded, and flexible, with the ability to think innovatively to ensure our services remain market-leading.
Is confident leading development projects that support continuous improvement and service excellence.

Day-to-Day Responsibilities

Reception Services

Work in partnership with Building Services and service partners to ensure all meetings and events are coordinated effectively and all teams are prepared to deliver an exceptional experience.
Build highly trusted relationships with employees, clients, and visitors, ensuring proactive engagement, active listening, and responsive service delivery.
Ensure client satisfaction is consistently achieved by making informed decisions, responding effectively to challenges or complaints, and taking ownership through to resolution while keeping the Operations Manager informed.
Ensure your teams remain security-conscious, working in line with established procedures and maintaining strong relationships with security personnel.
Take ownership of reception technology, ensuring it is fit for purpose and provides accurate reporting to support the ongoing development of guest services strategies.
Continuously review processes and recommend improvements to ensure services evolve in line with changing business needs and industry best practice.

Financial Management

Adhere to annual budgets and plan activities within agreed financial parameters.
Provide accurate and timely financial information to the Operations Manager.
Support the timely processing of client invoices in line with contractual payment terms.

People Management

Lead with a positive, caring, enthusiastic, and engaging approach, fostering a culture of excellence and continuous feedback.
Recognise and reward exceptional performance to maintain an engaged and motivated team.
Delegate effectively to encourage development, ownership, and accountability while building strong relationships across Facilities, Security, and Catering teams.
Ensure compliance with all company policies and procedures, including HR, Learning & Development, Operations, and Health & Safety.
Assess performance and develop annual training plans, coaching and mentoring team members to achieve their full potential.
Oversee recruitment activities and support employees throughout their probation period.
Maintain conduct, discipline, and performance standards, addressing issues promptly in accordance with company procedures.

Personal Drive and Development

Take responsibility for your own professional development, attending training and development opportunities as identified.
Effectively manage your time and focus on activities that deliver the greatest value to the business and client experience.

What We Offer

Learning and development opportunities, including leadership training
25 days holiday + Bank Holidays (pro rata)
Bupa Health cover
YuLife wellbeing benefits

Diversity & Inclusion at Amplify

At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.

If you’re ready to lead a team, deliver exceptional experiences, take accountability, and be part of a crew that pushes for outstanding every day, we’d love to hear from you.

Apply today and join our Amplify Team.

Pay: £43,260.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience supervisor jobs in dulwich, gtl

Front of House Manager

Repairs Scheduler / Maintenance Administrator

Front of House Supervisor

Assistant Manager

Customer Service Supervisor - Bank

Customer Services Assistant

Supervisor

Event Steward - Wimbledon

Stocktaker - South London

Control Room Operator (Operations Control Centre)

Stocktaker

Bar Staff/Bar Supervisor

Junior Contracts Manager

Bar Supervisor

Retail Supervisor - Central London

Press & Events Co-ordinator

Office Workflow Co-ordinator

Supervisor

Part Time Supervisor (1yr FTC)

Relief Supervisor

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