Client services Work, Jobs in Dunsfold, Sry (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Horsham
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
1h
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
1d
Travel Consultant
Trailfinders —Guildford
- £44,000 - £49,000 a year
- Sales
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
12d
Stocktaker - Guildford
nGeneration —Guildford
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Office Administrator
Goodness & Mercy Healthcare —Farnham
- £24,784.50 - £26,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Trade Co-Ordinator
Love Your Home —Godalming
- £14 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
2h
Technical services co-ordinator / administrator
Fletchers Engineering —Guildford
- £24,420.00 - £35,462.24 a year
- Full-time
- Schematics
- Maintenance
- English
- Free parking
Quick apply
8d
Learning Service Administrator
WDR Limited —Horsham
- £18,000 - £25,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Client Excellence Manager
DGS —Horsham
- £35,000 - £43,000 a year
- Full-time
- Travel
- In-person
- Free parking
Quick apply
9d
Client Care Assistant
Medivet Group Ltd —Horsham
- Full-time
- Front desk
- Annual leave
- Employee discount
6d
Premium client services associate
Gold Arthur —Hove
- £30,000 - £100,000 a year
- Part-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
8d
Client Onboarding Executive
HealthBoxHR - LIVE —Ascot
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Negotiation
17h
Saturday Viewing Assistant
Park & Bailey —Coulsdon
- £10 - £13 an hour
- Part-time
- No experience needed
- Administrative experience
- Travel
Quick apply
19h
Insurance Advisor
Howden Group Holdings —Horsham
- Full-time
- Hybrid work
- Employee discount
Lettings Manager/Assistant Manager - Godalming
Bourne Estate Agents —Godalming
- £40,000 - £50,000 a year
- Weekend availability
- Administrative experience
- Mentoring
- In-person
Quick apply
6d
Reception Manager
Fitzpatrick Referrals —Godalming
- Weekend availability
- Customer service
- Employee assistance programme
- Sick pay
4d
Customer Experience Executive
Betafit PPE Ltd —Alton
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
5d
Part Time Retail Sales Expert - Luxury Fragrance Brand - Oud Arabian
Scents & Cosmetics LTD —Guildford
- £12.21 - £15.00 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Employee discount
Quick apply
Customer Service
Aristar Financial Consulting —Guildford
- Customer service

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Horsham

Quick apply

Job details

Permanent
£42,000 a year
1 hour ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

client services jobs in dunsfold, sry

Freedom to Speak Up Guardian

Membership Manager

Travel Consultant

Client Services Manager

Stocktaker - Guildford

Office Administrator

Trade Co-Ordinator

Technical services co-ordinator / administrator

Learning Service Administrator

Client Excellence Manager

Client Care Assistant

Premium client services associate

Client Onboarding Executive

Saturday Viewing Assistant

Insurance Advisor

Lettings Manager/Assistant Manager - Godalming

Reception Manager

Customer Experience Executive

Part Time Retail Sales Expert - Luxury Fragrance Brand - Oud Arabian

Customer Service

I want to receive the latest job alerts for client services in dunsfold, sry

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